[County]

My car has now been at the dealers for 4 weeks and 2 days. They tell me that the parts are stuck in Europe blaming Brexit! No time scale available but at least I have a loan car C Class Mercedes...very nice with no rattles!

:idea: Think it's how much hassle you give them, I tended to contact JLR at least every other day for an update.

 

[Dln@123]

Thanks for all your advice, the car has now been at jlr dealership for a week and they've diagnosed a replacent rack needed. They've quoted a cost of 1150 approx which is much less than originally quoted, but are liaising with jlr on my request for payment, fingers crossed it will get sorted quickly now, thanks again

 

[Huntslad]

Got my car back with a new steering rack on Tuesday. Took a month and a day, but at least it is back. Took it out yesterday and it all seems fine. Just waiting for Land Rover to come back to me concerning the gesture of good will they spoke to me about.

 

[Dashnine]

Got my car back with a new steering rack on Tuesday. Took a month and a day, but at least it is back. Took it out yesterday and it all seems fine. Just waiting for Land Rover to come back to me concerning the gesture of good will they spoke to me about.

I would imagine as you have the car back it's all paid for. Dealers generally won't let cars go until they have the money in the bank.

 

[Huntslad]

Land Rover had already agreed to pay for the rack under the 'fix on fail' policy they are currently using. The car is still under warranty anyway as I bought it with a year's warranty from a main dealer. Land Rover are looking into offering me a goodwill gesture as it took so long to get parts and fix the car.

 

[Dashnine]

Land Rover had already agreed to pay for the rack under the 'fix on fail' policy they are currently using. The car is still under warranty anyway as I bought it with a year's warranty from a main dealer. Land Rover are looking into offering me a goodwill gesture as it took so long to get parts and fix the car.

Ahhh, you mean a bung to keep you sweet! Most use of 'goodwill' is related to LR payment contribution when the vehicles out of warranty.

 

[PK1ORUN parkrun car]

latest update, parts were due in overnight sunday, didnt turn up, now no expected delivery date, ours went on 21st feb havent pushed too hard for a loan car yet as we dont need ont atm, but are hoping to go away in our caravan on 12th april.

 

[james8056]

My car has now been at the dealers for 6 weeks with no sign as to when it will be fixed. It would have been nice to go off for the day with our dog for a long walk in the countryside but he doesn't fit in the loan car!

 

[Bulldogfour]

Yesterday I came across a FB site dedicated to those DS/Evoque owners who have experienced power steering failure - or are fearful of it. There is a post dated 18th March which splits by VIN which vehicles were fitted with steel bolts. It would be interesting to know whether this matches the experience of those on here who have had failures. I'm really hoping that the post is correct 🤞

Thanks to those on the FB page.

UPDATE ON MODEL YEARS AFFECTED.
A member here has managed to obtain the SAFE VIN from JLR - the VIN number that means all vehicles thereafter contain steel bolts.
SAFE VIN Evoque - Salvr2bg8hh180416
SAFE VIN Disco Sport - Salcr2bg9hh645888
These models are both MY2017. This means that anything above a 67 should NOT be affected. (Hopefully) I've double checked the evoque SAFE VIN and it is registered to a 2017 evoque, same with the discovery.

How to check your VIN

First you need to find the model year identifier, this is letter 10 of your VIN.
If your 10th letter is alphabetically lower than 'H' - you are affected by this defect.
If your 10th letter is alphabetically higher than 'H' you are not affected by this defect.
If your 10th letter is 'H' you then need to go further and check the last 6 digits. This next section only applies if your 10th letter (model year identifier) is 'H' and the last 6 digits identify the order in which vehicles left the production line for that model year. The last 6 digits of your own VIN needs to be higher than the last 6 digits of the SAFE VIN to mean that you are not affected. For example the evoque SAFE VIN last 6 digits are - 180416, anything higher than this means you are not affected and anything lower means that you unfortunately are affected.
I really hope landrover have been accurate with this, I will keep a really close eye to see if any 67 plate + do become affected and update if this seems to be the case. Up until now we were basing our assumptions on the Bosch rack recalls which was 2018 in USA. So this almost doesn't make sense and they must have recalled here earlier? So If we see any failures on 67 and above we will update the group on this but we are hopeful that these VIN numbers are the ones to go by.
We strongly recommend that you contact JLR with your own VIN and get it in writing if the information above shows that you are not affected. To double confirm matters and give you complete confidence.

 

[Simportant]

Thanks BullDogFour - an excellent and useful post.

 

[Unclemort54]

Like many others on here, I'm very concerned with respect to bolt failure. To this end I've been exploring possible options. Mainly, and perhaps obviously, changing the bolts as a preventative measure.
However, JLR will not release just the bolts - only a full rack with motor (and upgraded bolts).
This would not necessarily be a big issue as it would be relatively easy to acquire an equivalent coated steel bolt once a bolt has been removed for a pattern.
I've been wrongly assuming that changing just the bolts would be relatively easy - not so.
I don't believe that even just the bolts can be changed without lowering the sub-frame. The motor (and bolts) are well hidden on top of the sub-frame just in front of the bulk head and the bolts cannot be seen through any of the gaps (under-tray removed). Has anyone else done any investigation with respect to changing the bolts - am I missing something?

 

[Bulldogfour]

There is a group concerned only with this issue and there is discussion re change of bolts -

https://www.facebook.com/groups/885722528831880

 

[james8056]

I had a call from Rybrooks this afternoon to tell me that my car would be ready for collection tomorrow morning. It's only been nine weeks since it broke!

 

[Sheepman]

I'm wondering if this may be my issue. I've posted on another thread my Dash lighting up like an Xmas tree - AEB, Park Brake, Stability Control, PAS, TPMS etc. and now the bloody thing won't even lock! (Please come and nick it).

Long story short, convinced it was the Battery, had it replaced at Halfords yesterday (Tuesday). Returned today as still it up like an Xmas tree, however pretty sure it's not the battery now.

So reading this thread, could it be A. the wiring Loom issue as detailed on P.1 or B. a PAS failure? I had presumed the lack of PAS was because the "brain" had disabled it due to the warning (N.B. it feels like it still works, but not fully), although I recall I've heard a bit of a "grind" when on full lock, now I come to think!

If B. - anyone else experienced the Northern Lights dashboard show as well?

It REALLY is going this time...............

Had a similar issue in March. Every warning light on dash, start/stop button inoperative then total electrical shutdown with brakes on. Went on a wagon to the dealer where I had purchased it. They told me it was a battery issue so replaced that. When I questioned further electrical checks such as ECU they wanted £200+ to do the diagnostic check. That revealed the ECU had also failed. I had the vehicle 2 years and believed it to be out of warranty Sept 2020 _ only 13500 miles so asked if Landrover would contribute to cost (£1700+), fairly quick response _ yes 80%!! Extremely poor contact with the dealer. No updates, failed to ring back when update requested. After 2 weeks the fault had recurred twice on test drives with ECU and battery replaced. Landrover technical advised dealer to strip down wiring and after 7 weeks fault was found to be chafing on the wiring harness behind the dashboard. Final bill was just under £4000. However I had had a senior moment and at 4 weeks into saga I realised I had purchased a further 12 month warranty from the dealer.After contacting LR warranty dept I was told in had purchased an 'approved' vehicle and was subject to a further 9 months LR warranty after 3 years when my 12 month purchase would take effect. Upon telling the dealer about the warranty and requesting they start a warranty claim and provide me with a replacement car - response was not possible as fault had not been identified. I contacted LR customer services who were really good. I was given a Range Rover Vogue hire car and just over a week later my car was repaired, valeted and returned to me. LR also gave me £200 as a goodwill gesture. Dealer was appalling.
It would appear this is an issue with the wiring chafing and should not have taken 7 weeks to identify.

 

[RPR]

I'm wondering if this may be my issue. I've posted on another thread my Dash lighting up like an Xmas tree - AEB, Park Brake, Stability Control, PAS, TPMS etc. and now the bloody thing won't even lock! (Please come and nick it).

Long story short, convinced it was the Battery, had it replaced at Halfords yesterday (Tuesday). Returned today as still it up like an Xmas tree, however pretty sure it's not the battery now.

So reading this thread, could it be A. the wiring Loom issue as detailed on P.1 or B. a PAS failure? I had presumed the lack of PAS was because the "brain" had disabled it due to the warning (N.B. it feels like it still works, but not fully), although I recall I've heard a bit of a "grind" when on full lock, now I come to think!

If B. - anyone else experienced the Northern Lights dashboard show as well?

It REALLY is going this time...............

Had a similar issue in March. Every warning light on dash, start/stop button inoperative then total electrical shutdown with brakes on. Went on a wagon to the dealer where I had purchased it. They told me it was a battery issue so replaced that. When I questioned further electrical checks such as ECU they wanted £200+ to do the diagnostic check. That revealed the ECU had also failed. I had the vehicle 2 years and believed it to be out of warranty Sept 2020 _ only 13500 miles so asked if Landrover would contribute to cost (£1700+), fairly quick response _ yes 80%!! Extremely poor contact with the dealer. No updates, failed to ring back when update requested. After 2 weeks the fault had recurred twice on test drives with ECU and battery replaced. Landrover technical advised dealer to strip down wiring and after 7 weeks fault was found to be chafing on the wiring harness behind the dashboard. Final bill was just under £4000. However I had had a senior moment and at 4 weeks into saga I realised I had purchased a further 12 month warranty from the dealer.After contacting LR warranty dept I was told in had purchased an 'approved' vehicle and was subject to a further 9 months LR warranty after 3 years when my 12 month purchase would take effect. Upon telling the dealer about the warranty and requesting they start a warranty claim and provide me with a replacement car - response was not possible as fault had not been identified. I contacted LR customer services who were really good. I was given a Range Rover Vogue hire car and just over a week later my car was repaired, valeted and returned to me. LR also gave me £200 as a goodwill gesture. Dealer was appalling.
It would appear this is an issue with the wiring chafing and should not have taken 7 weeks to identify.

Who was the dealer?

 

[Unclemort54]

Can anyone in North America get hold of LTB N197?
I appreciate that this has been under discussion previously - Sarah Street stated it was released globally in April 2018 and then archived in the October. However, I have it from a second source that it was only originally released to Topix in North America and that is why no one can find it over here.
I believe this is the document that contains the detailed fitting instructions,
including the torque for the new bolts.

 

[Unclemort54]

Additional to my request above, some on here may be interested in following this link to the Evoque forum. Scroll down page nine.

https://www.evoqueownersclub.co.uk/threads/steering-rack-failure-recall-canada-fix-on-failure-uk.15099/page-9

 

[MikeC]

I had a similar experience to others here (power steering not bolts) on Saturday.

I was driving on the M4, fortunately slowly in roadworks, when warnings for power steering, abs and stability control came on. The PS became increasingly stiff and once I'd stopped and parked in a nearby 'retail park' it became almost impossible for me to use. The excellent (LV) low loader driver had to get it from the paking space before he could load it.

Surprisingly once the car was unloaded at home there were no apparent faults and it drove normally off the truck.

It is now with Harwoods in Brighton who, without having seen it, thought that it might be a wheel-speed sensor.

Any ideas? I'm rather dreading the diagnosis as I didn't renew my warranty last December, thinking that £70pm was too expensive. 🤞

Michael

 

[damonkey]

Another Steering Rack Bolt Failure.

Pleased to say it was while manoeuvring in a car park so no danger, just a lot of annoyance. Tried to book in with local Landrover but the wouldn't even look at it for 3 weeks and at the point of towing I had no idea this was a common failure on these cars so I took to a local garage who specialise in old Landies.

After having read online this was a fault I contacted Landrover Customer Experience and they "accepted" it was a fault and told me they would pay for parts and labour but not towing at the Landrover Franchise but it would take a month as the franchise said or they would pay for parts only if my local guy fixed it. Chose to go through local guy, had to jump through some hoops... show a video of part broken on car and show invoice with vin number for parts purchased from Landrover. Landrover were good to their word, repaid cost of the parts Approx £2300 in vat and I paid for labour and the towing total £400. Cost of being back on the road 3 weeks sooner I think it was worth paying the labour.

Hope this story helps others gets some funds back. As my local garage told me he'd fixed an evoque for the same problem two weeks before and no one thought of asking Landrover they had paid it all, sure there are many footing this bill that shouldn't be....

Now to tackle the fact my timing chain is worn and needs replacing after 60k miles.... really not happy with the quality of this car.... definitely not fit to be called a Land Rover.

 

[lewisadam]

Steering Rack Failure, but Not having the bolt issue

Driving steadily down the M5 from Bristol in the first lane, the vehicle had a warning sound and looking at the instrument panel began getting a rolling list of worrying warning alerts -

Forward Alert Not Available (Orange)
Check Pedestrian Protection System (Red)
HDC Not Available, System Fault (Orange)
Power Steering Assistance Reduced (Orange + Steering Wheel Symbol)
Park Brake Fault (Orange + Brake Symbol)
Stability Control Not Available (Orange)
AEB Not Available (Orange).

Although the vehicle was driving along a fairly straight piece of the motorway I could feel that the steering had got heavier to handle (and the vehicle did not seem as stable). We pulled off the motorway at the first services but locking and unlocking the car to reset made no difference to the warnings and reduced assisted power steering issue. We continued slowly and at one point the power steering went completely and partially came back on a while later with a small jolt, which was not enjoyable. Driving nearer home along country roads was quite a struggle without assisted steering. The next day the car was fine but all the messages came back after twenty miles and power assisted steering failed completely shortly after. The vehicle was very heavy to steer without any assistance. Our local Land Rover Dealer diagnosed that I required a new steering rack (but no bolts had sheared), the cheapest I have seen commented in this thread was £2600 I believe, although the local dealer estimated it would be less than this figure. Thankfully I took the decision to take Land Rover Insurance (third year ends in November) and so the fault together with two previous ABS wheel sensor failures have been covered by them during this time. Our local dealer repaired the fault quickly and efficiently as usual, they have always looked after us extremely well since purchase of the vehicle.