[SailorDoc]

Steering rack now replaced FOC and vehicle gone.

Enjoying new MY18 SE Tech petrol😊

.....which sadly could also be affected. :roll: Their behaviour in this matter, together with their repeated denials of the oil dilution problem and blaming 'driving style' rather than their incompetent design has really knocked my confidence in the brand. It's a shame because I really like my DS, but potentially having to beg a manufacturer to fix their own incompetence with no guarantee of a successful outcome isn't confidence inspiring. I was considering making my next car another DS or a Defender in a few years, but doubt it will be now.

 

[Dashnine]

Steering rack now replaced FOC and vehicle gone.

Enjoying new MY18 SE Tech petrol😊

.....which sadly could also be affected.

Should be OK, our insider revealed that steel bolts have been used from MY18 onwards.

 

[SailorDoc]

Steering rack now replaced FOC and vehicle gone.

Enjoying new MY18 SE Tech petrol😊

.....which sadly could also be affected.

Should be OK, our insider revealed that steel bolts have been used from MY18 onwards.

Not so clear cut, sadly. The information was that it was changed at some point DURING the MY18, hence references to it being changed for "MY18.5" onwards. Our insider confirmed that you can't tell by a VIN number, and there won't have been a single cut off date as they would have used up existing stock before changing over. Hence the only way to tell for sure in a MY18 is to have it inspected and a magnet applied. I might ask them to do this on mine (Bought March 18) the next time it is in for a service, but to be honest as they won't change unless it fails what's the point?

 

[HmmmUK]

...I might ask them to do this on mine (Bought March 18) the next time it is in for a service, but to be honest as they won't change unless it fails what's the point?

If they do turn out to be steel then it might give you a bit of peace of mind - either way at least you would know where you stand

 

[Dashnine]

...I might ask them to do this on mine (Bought March 18) the next time it is in for a service, but to be honest as they won't change unless it fails what's the point?

If they do turn out to be steel then it might give you a bit of peace of mind - either way at least you would know where you stand

I doubt they will try to change them as if they shear when coming out = new rack, and who will pay then?

 

[SailorDoc]

...I might ask them to do this on mine (Bought March 18) the next time it is in for a service, but to be honest as they won't change unless it fails what's the point?

If they do turn out to be steel then it might give you a bit of peace of mind - either way at least you would know where you stand

I doubt they will try to change them as if they shear when coming out = new rack, and who will pay then?

Indeed. Hence my comment "What's the point". If I pay for them to test it, it isn't going to stop the problem developing if they are not steel, so I've decided to save a PDF copy of the Canadian recall referencing the technical notice. If it fails I'll use this and the fix on failure statement to demand a free replacement. If JLR refuse I'll reject the car or take them through the small claims process if needed. Until it happens, probably not worth stressing about it :lol:

 

[HmmmUK]

...I might ask them to do this on mine (Bought March 18) the next time it is in for a service, but to be honest as they won't change unless it fails what's the point?

If they do turn out to be steel then it might give you a bit of peace of mind - either way at least you would know where you stand

I doubt they will try to change them as if they shear when coming out = new rack, and who will pay then?

That's right, I've mentioned a few times the 'shear' issue is why they won't just replace the bolts
The OP mentioned asking to test them with a magnet to find the material.

 

[ducatimally]

Add mine to the list............

PAS Motor now rattling around loose in the sub-frame. Booked into local dealer "for the £190 assessment" tomorrow (I can tell you exactly what it is :lol: ).

Just had a call from dealership (Farnell's in Nelson) - JLR are to cover 100% of the cost. I must say my opinion has changed of my dealer (on this occasion), they have dealt with this as they should've in my view and handled JLR from start to finish (i.e. they have fought MY corner). I just wish they'd have done the same when I had the DPF and Chocolate brakes issues.......

 

[Andy131]

I wonder
Before the lockdown dealership would rather charge say £150/h to customers or half that to LR for warranty. Now with customers thin on the ground, warranty rate is better than nothing. They certainly seem better at trying to get LR to pay

 

[Dln@123]

Hello, im hoping that someone may be able to help, I've read your posts regarding the failure of the steering racks amd some of you have given me hope that I may get some help with the price of this being replaced in my 2016 DS, with under 39000 miles.
I'm a bit stumped as to where to go now as have received this email below, today from our local dealership in Norwich, who are basically asking me to pay for car to be transported to them, then pay for a diagnostics check and then they will approach landrover regarding a payment towards repairs.
Has this been the case for other people or were your cars collected and problem sorted fairly straightforwardly? Am a bit concerned that once they have the car the costs will just increase as they really don't seem to give a monkeys, had various issues with them since car purchased!!
I see on various posts the dvsa have said landrover have agreed to fix on fail.... Is this standard or have you all had to fight?
Any help or advice on where to go would be much appreciated.

Rrceived today...
I'm sorry to hear you have had this problem with your steering rack and can understand the inconvenience this has caused. There are currently no recalls or service actions for the steering rack on your Discovery Sport in the UK. As an agent for Land Rover we can only approach the manufacturer for goodwill once the car has been looked at and diagnosed by one of our qualified Land Rover technicians. Once we have confirmed the issue we can then approach Land Rover for a contribution. The result of this is reviewed by Land Rover on an independent case by case basis looking at the main dealer service history, purchase history, age and mileage.

The car would need to be recovered to us so this process can be started. We will need you to authorise our £96 diagnosis charge and once the fault is confirmed we can then approach the manufacturer to see

If they would contribute towards the repair.

If the car is brought in to us I can't guarantee when this be inspected as we are currently very busy however we will do our best to keep you updated.

 

[PK1ORUN parkrun car]

does your insurance cover recovery? (we were lucky as we know people and had help with a low loader) we agreed to the diag fee knowing full well what the problem was but there has to br a process, ours is alos a march 2016 with around 45k and is being done foc just a back log on parts. as i had a call on the 2nd, followed up a week l;ater with nope still no parts! it broke on 21st feb

 

[PK1ORUN parkrun car]

Hello, im hoping that someone may be able to help, I've read your posts regarding the failure of the steering racks amd some of you have given me hope that I may get some help with the price of this being replaced in my 2016 DS, with under 39000 miles.
I'm a bit stumped as to where to go now as have received this email below, today from our local dealership in Norwich, who are basically asking me to pay for car to be transported to them, then pay for a diagnostics check and then they will approach landrover regarding a payment towards repairs.
Has this been the case for other people or were your cars collected and problem sorted fairly straightforwardly? Am a bit concerned that once they have the car the costs will just increase as they really don't seem to give a monkeys, had various issues with them since car purchased!!
I see on various posts the dvsa have said landrover have agreed to fix on fail.... Is this standard or have you all had to fight?
Any help or advice on where to go would be much appreciated.

Rrceived today...
I'm sorry to hear you have had this problem with your steering rack and can understand the inconvenience this has caused. There are currently no recalls or service actions for the steering rack on your Discovery Sport in the UK. As an agent for Land Rover we can only approach the manufacturer for goodwill once the car has been looked at and diagnosed by one of our qualified Land Rover technicians. Once we have confirmed the issue we can then approach Land Rover for a contribution. The result of this is reviewed by Land Rover on an independent case by case basis looking at the main dealer service history, purchase history, age and mileage.

The car would need to be recovered to us so this process can be started. We will need you to authorise our £96 diagnosis charge and once the fault is confirmed we can then approach the manufacturer to see

If they would contribute towards the repair.

If the car is brought in to us I can't guarantee when this be inspected as we are currently very busy however we will do our best to keep you updated.

does your insurance cover recovery? (we were lucky as we know people and had help with a low loader) we agreed to the diag fee knowing full well what the problem was but there has to br a process, ours is alos a march 2016 with around 45k and is being done foc just a back log on parts. as i had a call on the 2nd, followed up a week l;ater with nope still no parts! it broke on 21st feb
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Quick Reply

 

[Dln@123]

Thanks for your reply, I'll check the insurance, was it an easy process to get lr to pay, was the dealer helpful? Hope the parts come in soon for you, I'm struggling without a car and living rurally, hopefully I'll quickly get sorted, thanks again

 

[ducatimally]

Hi, if out of warranty it's standard of the dealer to ask you to pay for recovery and a circa. £190 diagnostic charge (even if it's obvious what the issue is). Commit to no more, have the car recovered/delivered yourself.

They should then start the process with JLR in covering cost. Accept nothing but 100% (inc. your £190 back). You may have a bit of to-ing and fro-ing but you should get there.

I've had a very favourable experience thus week, dealership recovered 100% with no hassle and represented my interests fully - previous experience with DPF and brakes wasn't as good.

The only way they may wriggle is if bought from non-approved / franchised dealer. Mines a 16 plate, bought as ex demo from dealer.

If they didn't stand on, I'd be removing and delivering to an independent who could probably fix the rack with some good old fashioned engineering.

Good luck!

 

[robhamer]

Just been faced with this, after a long day at work get in my car turn the steering wheel and it doesn't move. It sounds like it's grinding almost. Very odd as the steering has been ok no signs of deterioration.

Now it's stuck on my works car park.

Any ideas?

2016 HSE 2.0 DS

 

[Boltby]

Get your car loaded up and delivered to nearest JLR. It's knackered.

New powered steering rack required. Should get it fixed without charge, though some try and frighten you with a £3000 repair bill.

 

[County]

Just been faced with this, after a long day at work get in my car turn the steering wheel and it doesn't move. It sounds like it's grinding almost. Very odd as the steering has been ok no signs of deterioration.

Now it's stuck on my works car park.

Any ideas?

2016 HSE 2.0 DS

As said get it recovered to a Land Rover garage and contact JLR and raise a case via resolver.co.uk. Happened to me at the begining of March and took a couple of weeks, all sorted apart from recovery, but had my own breakdown policy for recovery.

 

[robhamer]

Brill thanks, yeah I've emailed the relevant people.

 

[james8056]

My car has now been at the dealers for 4 weeks and 2 days. They tell me that the parts are stuck in Europe blaming Brexit! No time scale available but at least I have a loan car C Class Mercedes...very nice with no rattles!

 

[ducatimally]

My car has now been at the dealers for 4 weeks and 2 days. They tell me that the parts are stuck in Europe blaming Brexit! No time scale available but at least I have a loan car C Class Mercedes...very nice with no rattles!

Mine was "diagnosed" Monday 8th March and I picked it back up Friday 15th - job done....