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Service interval

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1.2M views 3.3K replies 216 participants last post by  whitdav1  
#1 ·
My DS, first registered in November 2015 has covered 8910 miles.
A few days ago, on the InControl App, a Service Due Alert message appeared advising that my car is due for a service.
This coincided with an occasional message (on first start up of the day) saying that the oil level is low. This message did not stay, but disappeared once the tyre setting message had been displayed. I checked the oil level on the dipstick and it is showing full.
I spoke to my dealer who says that maybe due to the type of driving I have been doing (!!) the car needs an oil and filter change.
Anybody else had a similar experience?
 

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#77 ·
Past Master, I am pretty sure I recall they did that when it went in for AdBlue. They said there are a number of issues that are due to be addressed but they can wait till the 21,000 service. I have done 18,500 now so it won't be long.
 
#78 ·
Hello,

Apologies if this has been covered already but thought it may be useful. My car (delivered August last year) has 9000 miles on it and started flashing that service was due and also that 2nd adblue was required (it was filled about 3000 miles ago!). Called Dealer saying that I thought service interval was much longer but he explained it is a known fault for cars driving start-stop journeys that oil is needing an early top up/ change and that LR are covering it free of charge under warranty at present (but he said this may stop soon). Thought this may be helpful for anyone having the same issue.

Car now booked in for Tuesday to do oil service and 2nd adblue top up. DAB radio has also stopped working which they will look at (although he didnt sound very convincing that he knew how to resolve this!!).

Other than this - love my car! :D
 
#80 ·
Cheers. I did a quick look earlier but threads seemed to suggest a fault with service interval programming and that service wasn't required. Dealer said differently and that known fault that oil service needed doing earlier. Thought may be useful for people to know that LR are covering this under warranty at present.
 
#82 ·
No Sarjane22 your post does add something to the conversation. Up till now this seems to have been explained as a glitch in the software and the oil change has for some unexplained reason been part of the fix. I had not heard before that LR are admitting there's a problem. If that's the case then the 21000 mile service interval is just fairy dust, and most of us are going to need an intermediate oil change as well as the frequent Adblue topups. Will watch this one with interest. And the DAB radio problem is well known - again you'll find lots on here about it. While my car was in having the loss of DAB fixed they loaned me a newer model with - yes - no DAB.
 
#83 ·
I think they have underestimated the degradation of the oil perhaps? Looks like the cars are requesting this change through its own oil checks.

Mine is looking like it will be due service at around 11000 mile mark, this is by checking the mileage to next service every 500 miles and extrapolating . ( gosh that's a big word for this time of night)
 
#84 ·
I find it hard to believe that these long (21000 mile!) service intervals do the engine any good at all.

I used to change the oil and filter on my Discovery 3 every 5000 miles, doing about 15k miles a year. Even modern synthetic oils break down over time and the toxic gases they produce are what cause most damage to the engine (as I understand it). Having the same oil sat in the sump for up to two years at a time can't be doing it any good at all.

I was going to ask about DIY intermediate oil changes on here but I suspect it will confuse the computers that monitor the condition of the oil. Until my BT IIDTool supports the Discovery Sport, I suspect resetting the computers is a dealer only job.

Steve
 
#85 ·
I get interim oil changes on mine every six months/13,000kms, versus the 12 months/26,000kms published service interval for the 2.2 engine. I thought about doing them myself, but when I looked at the parts cost and hassle I decided to get the dealer to do it instead, and they gave me a good price.

The handbook actually mentions the need for more regular oil changes if used under "arduous" conditions such as high (or low) temperatures or a lot of off-roading or towing. But like you I just thought the published service intervals were too long, and my suspicion (voiced on here before) is that it's just to make initial purchase attractive, for fleet and lease customers particularly, and does no good for the long term reliability and service life of the engine.

My understanding is that the dealer doesn't reset the service interval at an interim service, so that the car still calls for the normal service at the normal interval. But there is a procedure for re-setting the service interval described in the workshop manual if you really wanted to do that. It goes like this - open both bonnet and driver's door, switch on ignition without starting engine, press down on brake and accelerator pedal for two minutes, and you'll get a warning in the message centre that the service interval was reset.
 
#86 ·
Interesting quote from the TOPIx page on dpf regeneration.
Depending on driving style, some vehicles may require an oil service before the designated interval. If a service message is displayed, the vehicle will be required have a full service and the service interval counter will be reset.
So we should be getting a full service, free if we have the service plan, and the counter reset. :?: :?: :?:
file:///C:/Users/David/Downloads/Exhaust%20System%20DPF%20Operation.pdf (last page)
 
#87 ·
I had this done on mine a few weeks ago. Shade over 10k miles/8 months, and asking for a service. Dealer said it was a known issue and that they were required to do an oil-change under warranty and that they would re-set the service interval so the next service would not be due until the 2-year/21k mile interval, as specified. I also got a free car-valet out it, but that is normal with my dealer.
 
#88 ·
But if they reset the service interval at 10k miles, then surely the car would then go a further 21k miles ie total of 31k miles before saying the next service is due?
 
#89 ·
No, they reset the service indicator to warn correctly when it gets to 21k miles from zero. They are treating this 'unwanted' 10k indication as a free, interim oil change service as well as giving them the opportunity to get the indicator to work at the correct intervals. Presumably when I do reach 21K miles and they do the expected 21k service they will reset the timer again for a further 21k miles.
 
#90 ·
Past master said:
Interesting quote from the TOPIx page on dpf regeneration.
Depending on driving style, some vehicles may require an oil service before the designated interval. If a service message is displayed, the vehicle will be required have a full service and the service interval counter will be reset.
So we should be getting a full service, free if we have the service plan, and the counter reset. :?: :?: :?:
file:///C:/Users/David/Downloads/Exhaust%20System%20DPF%20Operation.pdf (last page)
My car needs a fix to display the service message along with the NOX issue. I wonder how LR expects me to know when service is due :)
 
#91 ·
Charly777 said:
Past master said:
Interesting quote from the TOPIx page on dpf regeneration.
Depending on driving style, some vehicles may require an oil service before the designated interval. If a service message is displayed, the vehicle will be required have a full service and the service interval counter will be reset.
So we should be getting a full service, free if we have the service plan, and the counter reset. :?: :?: :?:
file:///C:/Users/David/Downloads/Exhaust%20System%20DPF%20Operation.pdf (last page)
My car needs a fix to display the service message along with the NOX issue. I wonder how LR expects me to know when service is due :)
Will show up on the InControl app if a service is required.
 
#92 ·
Dashnine said:
Charly777 said:
Past master said:
Interesting quote from the TOPIx page on dpf regeneration.
Depending on driving style, some vehicles may require an oil service before the designated interval. If a service message is displayed, the vehicle will be required have a full service and the service interval counter will be reset.
So we should be getting a full service, free if we have the service plan, and the counter reset. :?: :?: :?:
file:///C:/Users/David/Downloads/Exhaust%20System%20DPF%20Operation.pdf (last page)
My car needs a fix to display the service message along with the NOX issue. I wonder how LR expects me to know when service is due :)
Will show up on the InControl app if a service is required.
I cant see any potential options for displaying Service is due in the app, maybe only available in the Pro version if there is one ?
 
#93 ·
It pops up as an icon similar to low fuel or washer fluid, also as additional item in the Vehucl Health Report. In bog standard app.
 
#94 ·
Dashnine said:
It pops up as an icon similar to low fuel or washer fluid, also as additional item in the Vehucl Health Report. In bog standard app.
Yep it does that!
 
#96 ·
Yep mine did this: 1 year 9k showed only on the InControl app not in the car - this was one of the updates done during the service.
Did say there was some oil degradation but fairly normal. I do a lot of short journeys with long run once a fortnight to blast the DPF through.
 
#97 ·
My car has similarly done 9500 miles in 12 months, Rarely look at the inControl app, but now see that along with everything else that has a "Tick"
against it there is also a tick against the Service, Is this the indication that a service is allegedly due ? or the opposite, that all is well!
Nothing shows on the car screen and that is an update that they called the car in for on Thursday. Can I expect an oil change as well?
 
#98 ·
If your cars going in I would ask for oil check - won't harm. I'm personally not that comfortable with extended service schedules.
Last car changed the oil every year and if not asked for by the car just asked not to reset the service monitor.
LR appear not to be charging for those on service plans as long as the car is asking for it via the app or message centre.
Worst case they can charge for oil change - better than the engine throwing a rod🙃
 
#100 ·
Having had an unpleasant period of time owning an S type Jag with some "issues" I do wonder if DPF regens are impacting on the service length as my old Jag used to spew out that much diesel when trying to trigger regens that some of it used to end up in the sump diluting what oil was in there.. Logically my mind told me there was no connection between the exhaust system and the sump that didn't involve a trip back up the exhaust and past piston rings that were compressing a volatile gas and trying to force it out of that same exhaust system but with the evidence in front of me I struggled to comprehend an alternative cause! Maybe this is why the DS service interval is the previously stated "Fairy Dust" ?
 
#101 ·
Terrytpot said:
Having had an unpleasant period of time owning an S type Jag with some "issues" I do wonder if DPF regens are impacting on the service length as my old Jag used to spew out that much diesel when trying to trigger regens that some of it used to end up in the sump diluting what oil was in there.. Logically my mind told me there was no connection between the exhaust system and the sump that didn't involve a trip back up the exhaust and past piston rings that were compressing a volatile gas and trying to force it out of that same exhaust system but with the evidence in front of me I struggled to comprehend an alternative cause! Maybe this is why the DS service interval is the previously stated "Fairy Dust" ?
Sadly, you are correct as fuel is injected, not to be burnt in the combustion cycle, but to pass through to the exhaust. Some fuel doesn't make it and slips through and down into the sump. From ToPix:

Active regeneration of the DPF is commenced when the temperature of the DPF is increased to the combustion temperature of
the particles. The DPF temperature is raised by increasing the exhaust gas temperature. This is achieved by introducing
post-injection of fuel after the pilot and main fuel injections have occurred.

Engine oil dilution can occur due to small amounts of fuel entering the engine crankcase during the post-injection phases. This
has made it necessary to introduce a calculation based on driving style to reduce oil service intervals if necessary. The driver
is alerted to the oil service by a message in the instrument cluster.

The DPF software monitors the driving style and the frequency of the active regeneration and duration. Using this information
a calculation can be made on the engine oil dilution. When the DPF software calculates the engine oil dilution has reached a
predetermined threshold (fuel being 7% of engine oil volume) a service message is displayed in the IC.

Depending on driving style, some vehicles may require an oil service before the designated interval. If a service message is
displayed, the vehicle will be required have a full service and the service interval counter will be reset.