Discovery Sport Forum banner

Service interval

1.2M views 3.3K replies 216 participants last post by  whitdav1  
#1 ·
My DS, first registered in November 2015 has covered 8910 miles.
A few days ago, on the InControl App, a Service Due Alert message appeared advising that my car is due for a service.
This coincided with an occasional message (on first start up of the day) saying that the oil level is low. This message did not stay, but disappeared once the tyre setting message had been displayed. I checked the oil level on the dipstick and it is showing full.
I spoke to my dealer who says that maybe due to the type of driving I have been doing (!!) the car needs an oil and filter change.
Anybody else had a similar experience?
 

Attachments

#3,310 ·
On reflection, I think @thegavver is correct. There was an update for the earlier models, which meant that although only one figure is displayed, there are now two countdowns. The one displayed is is the lower of the two - oil service or main service. The oil service reset is dealer only I think. Assuming your car has had the update the latter will apply. Sorry if I caused confusion - I no longer have my MY17 to check.
The bit about average mileage does apply though, hence wild fluctuations are possible if you do a long trip.
 
#3,311 ·
#3,309 ·
Not necessarily. It's a bit complicated (so maybe you do need to read the thread!) - earlier cars only have one "service due" alert, later cars have one for oil service and another one for main service. Not sure where yours lies, but if you check in the various on-screen options (using "enter" and up/down/left) you will see two readings if you have the later model.
You can reset the earlier type yourself (there are instructions somewhere on here) but the later type is dealer only.
Now the complicated bit: how much mileage have you done recently? The computer calculates the miles to service by looking at the number of miles driven, the number of failed regenerations, AND the days to the next service. If during the pandemic you have managed. say 5 miles a week, the computer works out how many miles you will do at that rate over the next 2 years, and gives you a prediction based on that.
For example, my car was recently saying about 5000 miles to oil service, but after a week's trip to Edinburgh that has gone back to a sensible figure (around 18000 from memory).
God luck!
 
#3,307 ·
There are two service counters to reset. One for the time/mileage, the other for the oil counter.

As far as I'm aware, you need Dealer-level Software (Pathfinder?) to reset them both. The service reset is only half the battle I'm afraid! :shock:
 
#3,306 ·
With 3300 posts on this topic I'm sure my question will have been covered but can you guys help me please?
I've just done my own oil/filter change on my 2018 Discovery Sport 2L SE Tech, following the change I did a "service reset" the issue is when I checked the "service due" it was at 550 miles!!!
I can't afford 7litres of gold dust every 500miles!!
Can someone tell me what's happening please?
 
#3,305 ·
Biker said:
VeryDiscoSport said:
Just to emphasise a couple of important points in Mamil's post. It takes 10 to 15 minutes for the first post injection phase, associated with retarded ignition, to increase the DPF temperature to 580 degrees. Then, as the reproduced text clearly says, this temperature must be maintained for at least a further 20 minutes. The total regeneration process takes a minimum of 30 to 35 minutes to complete, not 20. This is from the 15 May 2015 document which forms part of the workshop manual and JLR00100.

All this time, post injection is being applied inside the cylinders. Post injection is the ONLY process that causes the dilution, nothing else. When the journey stops prematurely, as statistically it must do twice as often now, because of this faulty exhaust design, post injection STOPS. Anyone still not getting this? When the journey stops - the oil dilution stops. This might be something to recall the next time you hear or read that short journeys and stopping during regeneration causes oil dilution due to a pool of excess diesel "running down" into the sump. Utter codswallop.
For what it's worth...
I have actual recorded data proof of at least 4 regens that lasts about 20-25 minutes.
I think that's what VDS says, he is saying your total journey needs to be at least 30-35 minutes to allow time for the engine to warm up before the regen can trigger.
 
#3,304 ·
VeryDiscoSport said:
Just to emphasise a couple of important points in Mamil's post. It takes 10 to 15 minutes for the first post injection phase, associated with retarded ignition, to increase the DPF temperature to 580 degrees. Then, as the reproduced text clearly says, this temperature must be maintained for at least a further 20 minutes. The total regeneration process takes a minimum of 30 to 35 minutes to complete, not 20. This is from the 15 May 2015 document which forms part of the workshop manual and JLR00100.

All this time, post injection is being applied inside the cylinders. Post injection is the ONLY process that causes the dilution, nothing else. When the journey stops prematurely, as statistically it must do twice as often now, because of this faulty exhaust design, post injection STOPS. Anyone still not getting this? When the journey stops - the oil dilution stops. This might be something to recall the next time you hear or read that short journeys and stopping during regeneration causes oil dilution due to a pool of excess diesel "running down" into the sump. Utter codswallop.
For what it's worth...
I have actual recorded data proof of at least 4 regens that lasts about 20-25 minutes.
 
#3,303 ·
SarahStreet said:
What an awful lot of posters forget is that the algorithm in distance to service doesn't just compute probable distance based on stop/starts and regens, it also factors in original timescales.

For example, if an early oil change was made at say circa 11k and 9 months, the distance reset would not override time to next service, and the vehicle would calculate (fairly quickly) that the the service would be due in 13 months best, adjusted for journey start/stop times over a period of real time.

To give this to you in English/laymans terms - my own personal DS is not due a service until next July. It had an interim oil change at the end of July this year, and the service counter has leapt down from 19850 to 12200 inside of 3000 motorway miles. Some of you might be alarmed at that, personally I'm not. It's in keeping with TIME to next service. If it drops to 3000 miles inside the next 3 months,then all of you fretting will have a point, but I am certain that it won't. It's not just counting down oil services due to journey regens, it's also factoring in time to service as well. Something that I can guarantee that you are all overlooking in the grand scheme of things.

Drive the car and enjoy it. Stop worrying unduly, life is too short (as is vehicle life!)
Have had an interim service today and the freshly-reset service counter is reading 5000 miles to next service.. I reckon that makes sense, in light of the above, and since it's only 5 months to the 4-year service.

Pessimistic thought: When that service falls due there will probably only be 2-3000 miles on this oil (Covid travel limitations), but the dealer will want to change it and charge the full whack. Guess I'll grin and bear it!

Cheery thought: Have benefitted from FOC interim oil changes, thanks to loads of great advice from knowledgeable folks on this forum.
 
#3,301 ·
Yet again service warning light came on in June 2020, shortly after 1st MOT. . Having had same problem fixed in October 2019, it has happened again. Couldn't get courtesy car till end September, only other option click and collect, which they now charge £30 for due to need to deep clean car in case you have Covid 19 🤣. Oil and filter changed again under warranty or as an act of kindness, apparently cars now covered for this up to 50,000 miles. JLR really need to get their act together and come up with solution, not to mention that sticker under hood said turbo failed, and when I bought ex demo car, no mention of that or the fact that it does not appear on electronic history of car. Also asked for update to sat nav, delayed to Covid 19, not convinced no updates have been available for 3 years......more investigation required 🧐
 
#3,299 ·
ntc said:
https://www.landrover.co.uk/offers-and-finance/ved.html
TBH I was hoping for a bit more than 'it's going up to £960'. What was the emissions, old vs new, what was the old tax rate, isn't it a band lower as the DS is now RDE2 compliant so isn't penalised, etc.

Apparently the 'up to £960' means tax is going up by a figure of 'up to' an additional £960, not that the tax is 'up to' a flat £960. Lovely phrasing there.
 
#3,297 ·
ntc said:
Yep and everything he said is true, now with the new ved rates from April 2020 buying a JLR just doesn't make any sense at all :lol: as somebody has posted they are to little to late and rushing to catch up they make mistakes.
Anyone care top summarise the 2020 changes in VED for the various DS models / engines as a result of changing to WLTP from NEDC emissions figures?

I've Googled around but have failed miserably! All the LR and dealer sites say 'avoid by buying before April', but not what I'd be saving.
 
#3,296 ·
Yep and everything he said is true, now with the new ved rates from April 2020 buying a JLR just doesn't make any sense at all :lol: as somebody has posted they are to little to late and rushing to catch up they make mistakes.
 
#3,292 ·
Discofrustrated said:
2017 Discovery Sport SE Tech. Bought November 2018, 10,500 miles, dealer serviced for 2 year 21,000 miles. Covered 8,400 miles, service indicator came on! Dealer response "It could be the filter (which one?) or oil viscosity problem (WTF does that mean 🙈)! May or may not be covered under warranty! Can I book it in for check, courtesy car not available to end of November, yet their forecourt littered with ex demonstrators.......time to p/x for a bike 🤬
Your car is pretty "average" according to the service poll and an audit of 98 user accounts about premature oil changes (8,306 miles) further up the thread. Depending on the status of N289 your estimated oil dilution is either 6% (not installed) or 10% (N289 installed). You need an oil and filter change either way,

The car has a systemic fault that can't be fixed and therefore, by rights, JLR should stump up, especially if you came into this believing that you would get 21K / 2 years between services. But what they are going to tell you - in all likelihood - is that you have used the wrong driving style and on that basis ask you to pay for the oil change. It is bollox of course but, hey, we are rich enough to drive Land Rovers, welcome to JLR.

Its happened thousands of times already and will keep happening until the cows come home. Thats you and me, btw, JLR's "cash cows". :D
 
#3,291 ·
DiscoG said:
Hi,

Here some statistics and metrics after our first service at 31400 incl. Oil analysis (first oil change):
Average fuel consumption: 7,7 l/100km
Average AddBlue consumption: 1,3 l/1000km
Oil dilution: 5,8%

Histogram of travel length:
0-10km 26,6%
10-30km 19,4%
30-70km 42,4%
70-200km 10,7%
200-500km 1,0%

Service counter:
service-counter.JPG
It is interresting that at the time where the Service counter has not counted down we used the pre-heater before every trip. Maybe a helpfull info.

Oil check result: (sorry it's german)
oil-check.JPG
That's interesting with the pre - heater , I'm guessing that's upping the engine temp so that regeneration is working correctly almost straight from standstill , no cold journeys. . But then I'm thinking that pre- heater is just on till the engine is hot , so why does it make such a big difference over so many miles in a row. It's almost like saying if the engine is never cold we don't get oil dilution ??
Mmmm...
 
#3,290 ·
2017 Discovery Sport SE Tech. Bought November 2018, 10,500 miles, dealer serviced for 2 year 21,000 miles. Covered 8,400 miles, service indicator came on! Dealer response "It could be the filter (which one?) or oil viscosity problem (WTF does that mean 🙈)! May or may not be covered under warranty! Can I book it in for check, courtesy car not available to end of November, yet their forecourt littered with ex demonstrators.......time to p/x for a bike 🤬
 
#3,286 ·
Great to hear a good experience for once! Remember it's always in the dealer's interests to do warranty/goodwill work if it's covered by JLR (or the insurance company if it's an extended warranty) as they are paid for it! In fact it can be quite a nice little earner for a dealer, which is why the manufacturers now are much stricter on checking if it really needs doing, as a few dealers have worked the system in the past! The labour rate they get paid is a bit less than they charge retail, but still profitable.