[Rafael]

Don't think so. Seem to recall that the Service Due alert appears when car says it's ready and is not just dependent on time/mileage but also takes into account the type of driving undertaken

 

[PompeyPablo]

Thanks Rafael. Sod's law that it come up now the car just having been with the dealer for a week having a myriad of warrantly work done!

 

[Plumpton]

Called the service dept this morning regarding the drop in ad blue range. They said bring it in today and they'll check the level and run a diagnostic if necessary. They suggested that it could be the resetting of the initial computation based on journey length/type etc so far, but they were happy to double check. The tank still had 12 litres in, so only 2 litres used so far, and no issues flagged up anywhere else. I mentioned the oil dilution and the mileage to next oil service deviating away from a projected 21k and he said not to worry as they were as a matter of course doing an interim service under warranty if an early oil change was required. Spot on support from the dealer, only criticism was I had only managed to eat the cake but not started the coffee when he brought the car back (thought I had 20 minutes, turned out to be 15 minutes!)

 

[PedroT]

You really need to get straight into the coffee and cake, no messing!!

 

[Plumpton]

I'll get the coffee first before handing the keys over to get a head start start next time

 

[PhilMabbots17]

Hi,

I've had the car for a month now and everything is fine, everything works as expected. I checked the ad blue when I picked it up (fully topped up) and it indicated 8500 miles (with 6 miles on the clock). Covered 882 miles so far and oil service is showing 17350 miles and ad blue has dropped to 4225 miles already. I'll be keeping a close eye on the figures going forward!

Mine has done 1835 miles in 5 weeks, nearly all high speed trips up and down the M5/M6 corridor. I couldn't believe my eyes when I saw the distance to service was indicating 15450, athough to be honest I've only just checked it after reading this thread. I was talking to someone with a new Range Rover Sport who reckons that there's a new technical memo covering N010, N020 and N025 which deals with the diesel/oil dilation problem but I can't find any reference to that last number on this or any other forum. He said it also affects some Range Rovers, RR Sport, Discovery Sport plus the new Discovery and the Evoque. I'm suddenly more than a bit worried because it looks as though my car is affected - why else would it be using up service miles twice as fast as I'm adding miles driving at motorway speeds? Only cars delivered up to 31 May 2017 are going to be offered the free oil changes apparently. When I raised it yesterday with the dealer the response was to just wait and deal with it when and if the service message appears.

 

[VeryDiscoSport]

Oil can quite readily be tested for quality, it requires representative samples to be taken and tested for 1/ water content, 2/ fuel contamination, 3/ solids in solution. Other tests can also be specified, but these type of tests are normally done on systems containing large reservoirs of oil, say over 1000 litres as it is important to know future life of oil and the cost of changing in excess of 1000 litres makes testing appropriate. I haven't heard of this on very small systems where the testing cost may be in excess of the value of oil in system!!

As reported on the parallel thread I decided to take no chances with the engine and had mine analysed for £30 at Millers Oils, Brighouse. I've just sent them another two samples which will cost £40 including Vat and includes a flash-point test.

My method for extracting the oil from the vehicle without draining it at an oil change is here:

https://www.discosportforums.co.uk/viewtopic.php?f=8&t=5379&start=110

The concern for all of us is that this engine has run only 5,000 miles from new and yet the Iron and Copper are already both above their respective recommended limits. That's why you shouldn't mess about with this.

 

[Past master]

N020 is something to do with service indicator. Mine is due for it but it's not critical and I'll get it done at next service. If you want to see which updates your car is due, register for Land Rover TOPIx (Google it then register as an independent - it costs nothing and will enable you to see details of your own car).

 

[Plumpton]

Hi,

Just got back from a 450 mile round trip, averaged >40 to the gallon cruising at 70-75 ish most of the way. The drive was smooth and relaxed, the car behaved impeccably! Used Eco on the way down and 'normal' on the way back and saw negligible variation in consumption between the two (cruise control most of the way).

Used the sat nav for the first time and at the start of the journey I purposely ignored directions to the A1 (as I knew it was shut southbound) and followed my usual route to the M1. The sat nav tried umpteen times to get me to do U turns, appeared to accept my route after 10 minutes, then tried to divert me back once more before finally 'agreeing' I was going down the M1 route. At the other end of the trip in Bracknell it surprised me by taking me to the exact location (which my Audi could never get right). I politely tell the sat nav when I disagree with it, but again, I've been doing that for years.

The service indicator has dropped a further 950 for the oil service and 311 for the ad blue in the 450 miles. So, DEF appears to be back on track but oil service is dropping very quickly. Again, need to keep an eye on the figures going forward, as at this rate the oil change will be due around 8000 miles.

 

[PhilMabbots17]

N020 is something to do with service indicator. Mine is due for it but it's not critical and I'll get it done at next service. If you want to see which updates your car is due, register for Land Rover TOPIx (Google it then register as an independent - it costs nothing and will enable you to see details of your own car).

Found this on Topix when I searched on N025. From what I can see the first two bulletins only affect 2016 vehicles so shouldn't cause me any problems. That just leaves this one which my colleague says should be fixed by the time I need the first oil change, although when this does happen I'm guessing it'll be me that has to pay because my warranty started in June after the brochure was updated. Regarding N020, isn't this the one that prevents the early service warning being displayed on some 16MY vehicles so potentially high oil dilution goes undetected?

 

[VeryDiscoSport]

Here's N025. I asked for the oil to be changed under warranty at 5,000 miles purely on the basis of its condition (see other posts). The Service Message was NOT being displayed at that time. Now I see why the dealer had to reset everything including the mileage and days to go which came back over 700.

 

[screech]

My car seems to be affected with this bug as well... I have 20kkm on the clock and the required service interval is 34kkm. Or two years - mine is 6 months old... Dealer says to just reset the counter and if I want an oil change, I can pay for it myself. Mind you there was no warning light - I only found out because I was fiddling with thr vehicle information menu. Serves me right...

I'm thinking of doing the oil change myself - do you think dealer has a way of finding out if I use an original filter? No way am I paying 150 pounds for an oil change!

Dealer says they don't use any info from the car, they go by the book and the intervals mentioned in the manual. No mention of dilution or other difficult words.

 

[Zedman]

Last year's sales brochure contained a prominent piece about the 21K/2 year servicing on page 46, claiming it made the car "more affordable and convenient to own". In the latest version, though....

http://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-Brochure-1L5501810CCSBGBEN01P_tcm295-382279.pdf

...there's not a dicky bird on servicing. Does anyone know what the dealer reps are telling prospective buyers at the moment?

My dealer rep categorically told me service is 21K when I ordered end of April. He also mentioned the 'cost of ownership' in the same sentence!

 

[VeryDiscoSport]

My car seems to be affected with this bug as well... I have 20kkm on the clock and the required service interval is 34kkm. Or two years - mine is 6 months old... Dealer says to just reset the counter and if I want an oil change, I can pay for it myself. Mind you there was no warning light - I only found out because I was fiddling with thr vehicle information menu. Serves me right...

I'm thinking of doing the oil change myself - do you think dealer has a way of finding out if I use an original filter? No way am I paying 150 pounds for an oil change!

Dealer says they don't use any info from the car, they go by the book and the intervals mentioned in the manual. No mention of dilution or other difficult words.

This is a direct quote from Honest John about the effect on the new vehicle warranty if an oil service is carried out by other than a JLR main dealer:

The engine oil and filter need changing [my dilution was indicating 4.2% when this answer was provided] and I say this should be done at least every year or every 10,000 miles on every car. More often if the engine oil is being contaminated by diesel during the DPF regeneration process. Addison Lee changes the oil of its fleet of Galaxy every 7000 miles tops. If the correct oil is used and itemised on the invoice and the correct OEM filter is used and invoiced then the manufacturer cannot legally void the warranty.

Originally I thought I was going to be in the self-funding category as well, then I delved a bit deeper and found out that it's a warranty issue - naturally they'll call it a "goodwill contribution" in the offer letter but I say if it quacks like a duck and waddles like a duck... etc, etc.

 

[TrickyT]

Have just seen this thread and done a check.

According to the computer I need a oil service in 450 miles and have 1429 miles left on the DEF.

So that will be 2 adblue refills in 10726 miles, so 5000 miles per tank, honestly thought it would be more.

I am doing about 2000 miles a month since I got the DS from new.

Regards

Trevor

 

[Mamil]

Does these issues with oil dilution by diesel during DPF regeneration also affect the 2,2L?

Based on a sample of one I'd say no. After 11,000 kms I had zero fuel dilution, as measured by an independent laboratory, not the guesstimate by the car software.

Anyway, my opinion of long oil change intervals on diesels is that its gambling with the engine. Max 1 year or 12-15 k km will be my guidelines independent of LR recomondations. EGR systems pollutes the oil so much and degrades the oil. On my former D3 with blanked EGRs I changed oil twice a year at 7-8k km.

Agree, I do oil & filter changes on my DS every six months, regardless.

 

[VeryDiscoSport]

Anyway, my opinion of long oil change intervals on diesels is that its gambling with the engine. Max 1 year or 12-15 k km will be my guidelines independent of LR recomondations. EGR systems pollutes the oil so much and degrades the oil. On my former D3 with blanked EGRs I changed oil twice a year at 7-8k km.

Agree, I do oil & filter changes on my DS every six months, regardless.

I agree. Now I know the true scale of the problem with dilution, that is. But I bought this car in the honest belief that its new high-tech Ingenium engine was capable of going a full 2 years or 21000 miles before it needed to visit the garage. That's what the brochure said, right there on page 46, and not one JLR representative ever said I should take this with a pinch of salt or consider "cost of ownership" as was condescendingly suggested recently to one poster. So who is going to pay for the bi-annual oil changes that are now starting to look inevitable? Do JLR technical managers really believe that customer "education" will make this problem go away?

 

[Charly777]

I'm beginning to wonder about mine, 13,500 on the clock . Took it in to get the service indication N010 software fix a few months ago. Should I wait till 21K assuming nothing indicates I need a service ?

 

[simon]

I'm told 'part of the N010 service message service action was to replace oil & filter if the IPK said oil service after completing the initial software update'.

So it looks like the engine management tests the oil again and it isn't reset blindly. If the DS subsequently shows oil service after the software update of N010 then LR replace oil and filter under warranty.

 

[PedroT]

Charly, depends if you mean to keep car beyond warranty period!!