Hi,

I recently had my 6/63k service carried out. At the time, because the main dealer failed to provide me with a courtesy car (AGAIN!), they carried out the service while I waited but ran out of time to replace the brake hoses - I needed to get back for school pickup.

It was rebooked for the hoses to changed today. When I arrived, there as a note on the work schedule "customer to pay for pipes". I queried this as I have a service plan and already confirmed that the brake hoses were covered in the plan. The "pipe" it turned out was whatever the flexible brake hose connects to so I assume this is part of the brake line. No-one at the dealer could explain that to me. Anyway I am told by the dealer that it's common on DS that the connection between the hose and the "pipe" becomes seized and they told me the only way they can replace the hose is to snap the end of the pipe off and replace it along with the hose.

This bit they expect me to pay for. They quoted me £120 per replacement pipe so potentially £480! I said I don't consider this acceptable and did not approve the work to be carried out. The dealer has said that they will raise a case with LR to see if they will cover the cost of these pipes. The car is only 4.5 years old. The dealer tried to tell me that corrosion like this is classed as ware and tear which I argued was rubbish as this is not a moving part! And I would not expect to see corrosion to that extent at this age of vehicle unless it was a design flaw. I have also wondered if this is the dealer trying to get the work done as fast as possible and expecting the customer to pick up the cost.

I'd be interested to know if anyone has heard anything similar and also if I am being unreasonable in refusing to pay for the replacement pipes.

It is indeed a 63K service requirement to replace the flexible brake hoses, as per the work sheet attached.
As to the matter of collateral damage caused to the steel pipes, I'm afraid I don't know but will try and find out. I seem to recall something about this a while ago on this forum.

 

That's helpful - thanks. Do you know what steel pipes they are referring to? Is it part of the brake line?

 

I have located the flexible brake hose replacement procedures (attached) from my 2021MY workshop manual, which should be the same for your vehicle.
Can't see any cautionary advice regarding potential corrosion issues. I think JLR may just be covering their backs in case of any potential issues with the steel pipes?
Hopefully someone more knowledgeable will be along soon and chip in on this.

Nigel

 

That's really helpful - thanks. I have wondered, as this work is being done on a service plan and therefore a fixed cost, it's the dealer that might be cutting a few corners to try and get the job done quickly and charging the customer for the parts they break in the process. Not accusing anyone of anything - just a thought...

 

Hi,

I recently had my 6/63k service carried out. At the time, because the main dealer failed to provide me with a courtesy car (AGAIN!), they carried out the service while I waited but ran out of time to replace the brake hoses - I needed to get back for school pickup.

It was rebooked for the hoses to changed today. When I arrived, there as a note on the work schedule "customer to pay for pipes". I queried this as I have a service plan and already confirmed that the brake hoses were covered in the plan. The "pipe" it turned out was whatever the flexible brake hose connects to so I assume this is part of the brake line. No-one at the dealer could explain that to me. Anyway I am told by the dealer that it's common on DS that the connection between the hose and the "pipe" becomes seized and they told me the only way they can replace the hose is to snap the end of the pipe off and replace it along with the hose.

This bit they expect me to pay for. They quoted me £120 per replacement pipe so potentially £480! I said I don't consider this acceptable and did not approve the work to be carried out. The dealer has said that they will raise a case with LR to see if they will cover the cost of these pipes. The car is only 4.5 years old. The dealer tried to tell me that corrosion like this is classed as ware and tear which I argued was rubbish as this is not a moving part! And I would not expect to see corrosion to that extent at this age of vehicle unless it was a design flaw. I have also wondered if this is the dealer trying to get the work done as fast as possible and expecting the customer to pick up the cost.

I'd be interested to know if anyone has heard anything similar and also if I am being unreasonable in refusing to pay for the replacement pipes.

My 17 DS was in for a 40k service at Vertu Land Rover leeds and I was told it is advisory to have the pipes replaced

 

The pipes or the hoses?

 

Hoses