The only question I'd ask is where do you put your phone? I've found at times that if my phone is in the wrong pocket, my leg seems to block some of the signal in my Jag and whilst fine 99% of the time, I do get the odd drop out. If I put the phone on the centre console it works perfectly.

VERY doubtful there's a 'mechanical fault' to find so warranty isn't going to help you I'm afraid. I'd ask the dealer to ensure that the bluetooth system has the latest available software. After that, my best advice would be to swap your old phone for something more up to date. Generally go for something popular - so IPhone, Samsung etc that's likely to have been tested by LR. That is always going to be the least painful path.

Bluetooth isn't as simple as people think. Every few years there are changes to the standards - normally to support a new feature, and everyone has to update their software accordingly. Only cars rarely get updated and phone manufacturers can't test against every car, so some things stop working (or if the phone is old then the standards the car was built to don't match what was around when the phone was made).

I've had everything working great, then phone updates have come along that have made bluetooth dodgy for a bit, then a new update comes along (probably after complaints) and it's all fine again. It doesn't take much to make it unstable.

 

Thank you for the advice. 👍

Normally we put the phone under the unit in front of the gear selector but still happens when holding the phone in the hand in the car.

The dealer checked and said it had the latest software version on the unit.

We tried 2 different Sony phones approx 3 years old, latest Samsung galaxy s24 and a Google pixel 8 from friends and the unit still disconnected on all of them.
Checked each of these phones where up to date on software as well.


The Bluetooth crashes on the unit every time loosing the Bluetooth connection option for about 20 sec. 4th time of manually selecting the Bluetooth option on the unit it becomes stable until we restart the car next time and have to reselect Bluetooth 4 times all over again.

The iPhone worked perfectly.

Reading your post makes me think that it's most likely the Bluetooth software on some of the android phones aren't compatible with the Land Rover 2019 unit.
We could not get any of the 3 android makes to have a stable connection until the 4th attempt which took approx 2 min each time.

The dealer did say that the easiest fix would be to install an android box to the unit and use that for the Bluetooth connection to the phones.


I think buying the android unit and having it installed will be the best option to fix the issue for good.

At least that way we don't run the risk of JLR not finding any issues with the unit and we get hit with labour costs and still have the same problem and have to pay out more for an android unit 👍😊

 

bonjour, je confirme moi aussi j'ai un Discovery sport de 2015 et j'ai le même problème J'insiste sur la connexion pour que le téléphone reste connecté jusqu'à 4 fois pareil comme vous et depuis que j'ai changé le téléphone et plus récent à partir de 2020 que j'ai eu ce souci ça confirme que c'est pas un problème de Bluetooth et c'est bien d'une mise à jour pour radio, Merci à vous au moins je sais que maintenant je suis pas le seul qui a ce problème Mais la solution chez Land Rover une mise à jour elle coûte un bras pour juste avoir la connexion avec le téléphone

 

Wouldn’t buying an iPhone be a lot less hassle than having some sort of Android box installed?

 

It did come to my mind 😊.

Love the android phones though as it gives you so much choice of handsets and customisation.

New car should fix the issue I think... Range Rover SVR it is then... Lol
(I may have to sell the house and live in it though) 😁

 

Probably find it's the same software 🤣
I've always had Iphones so little experience with Android. Surprising though as lots of people do have them so you'd think if it were a frequent problem, they'd have seen it before.
I think if it were me, I'd speak to the service manager and if it's a consistent issue, ask to 'borrow' for an hour, a similar used car from their forecourt. If it's a compatibility issue, you'll have the same problem with that and you'll know. If it works seamlessly, they'll need to explain what the difference is.

 

I´d say it´s a Bluetooth module hardware issue rather than software. Since 2017 when I bought my car I´ve used only Samsung Android phones (S8, S10, S23) and never, not once the connection dropped, regardless where I keep my phone - usually in my left pocket close to door. But on other hand, also Sony is not what it used be once, so hard to tell.

 

To keep things in prospective, I would suggest either android(samsung,etc) or IOS(apple) as these are the 2 most popular and largest operating systems. Most system would benchmark with these.

 

Thanks all for the help.

it's appreciated.

I am going to take it to another dealer before the land rover warranty runs out for them to take a look.

Even my friend joked that his 2002 mini Bluetooth works with all phones.. Valid point I said.. 😞

Worst case I am thinking of buying a 2nd hand phone on the land rover compatible list for this unit and see if that works or has the same issue.

If it's still cutting out with a phone from that list then it's definitely the unit... not cheapest way to do it but could be worth a try.

 

I have just bought a second hand sport HSE. THE BLUETOOTH IS HAVING NONE OF IT,. I have tried 20 plus times all menu below Bluetooth shaded out. Also the aux connection is a tiny pin connection with zero registering ( charge only) on the USB. I should have done more home work. Expect better from LR.

 

I had to replace my head unit to get everything working again. I just searched eBay for in my case "2017 Discovery Sport HSE Radio" and bought one for about $125. Took less than 90 minutes to install. You have to pull up the center console, shifter, and the front plate around the AC head unit. The radio box sits directly behind the AC console.

 

Mike.nick what’s your vehicle details it might help with replies from forum members🤨

 

Hi, same issue here and I have read about it a lot. iPhone 15 Pro Max no issues whatsoever. Nothing Phone 2 the same story as yours. I bet Android 15 got a Bluetooth update which ruined older types of connections. iOS does not update much of the settings, so it still works. Anyway, I've recorded logs with Bluetooth crashes and sent to Nothing Support, the quite clever there, so fingers corssed

 

Good thinking Pawel.
Let's see what they say about the logs you sent them.. definitely fingers crossed 🤞

 

This issue of device compatibility will become an increasingly difficult. I have a MY20 DS with a built in wireless charger. It never worked on my phone and eventually I discovered that iPhones after model 12 had some changes made which rendered it incompatible. I borrowed an old iPhone and sure enough it worked. Now who is responsible for getting that fixed?

 

Good question.

I love the tech on the land rovers but maybe as they so specific it becomes an issue as things advance.

I have a 10 year old mercedes a class the Bluetooth works perfectly with everything including all new phones.

Figure that one on an older car?

 

I purchased a 2017 Disco in February 2025 and from my journey home from the Dealership I have had the same experience, and despite my 6m warranty I was advised it's a Bluetooth update and sent on my way. The Bluetooth connection will literally appear and disappear multiple times when I get going. It's fiddly and the frustration is unreal because I never know how many times it will take before it settles (which most of the time it does if my journey is long enough - around 10/15 mins). On the extremely rare occasion I enjoy full connection from start to finish - like once every 30 journeys (I drive x2-3 per week) I have a Google Pixel 8 and my husband has a newish I-Phone (within 2 years). I so wish I was more tech savvy but I'm not so scour the net for advice to try instead haha Hope you managed to get your issues fixed, and that there is hope for me yet!

 

I didn't find any fully working solution. I switched from Nothing Phone 2 to Pixel 8 Pro and issue occured again. Obviously Land Rover Bluetooth and Android settings compatibility issue. I suggest everyone with same problem to send a feedback from your phone, that's what I did with hope one of Android updates will solve the problem.
I found a partial solution, in the settings of the phone, connected device, device details. When Phone calls are disabled, media stream works just fine without disconnections and connects 95% of the time automatically when engine starts.

 

Was it purchased from an approved Landrover dealer ❓

 

We never managed to fix our issue with the Bluetooth and have given up with the dealer etc.

We have new phones and the same problem persisted so we purchased a wireless android auto module and now connect via that.

 

We never managed to fix our issue with the Bluetooth and have given up with the dealer etc.

We have new phones and the same problem persisted so we purchased a wireless android auto module and now connect via that.

Joyauto or something else?

 

just an android auto wireless module from carlinklife.com was around £299 delivered I think. Main thing it was wireless.