Has anyone had b pillar ticking return after stage 3 repair

[KevinV]

Has anyone had b pillar ticking / rattle return after the 3 stage repair programme specified by Land Rover to fix the issue. And if so what course of action did you take next. My car has just been through the repair, but I still have the problem

Thanks

[Barnsh]

Most folks rejected the car .
They are only alowed one attempt at repair under the consumer rights act 2015 , they've had that attempt so the repair has failed , so tell the dealer you wish to reject the vehicle .

[KevinV]

Thanks Barnsh, That’s what I thought, that’s what I am progressing with the original dealer rather than the local one that has been trying to resolve.. Real shame after 2 years as I really like the car but customer service has been appalling.

[The Highlander]

Not sure you can count a repair of another dealership unless it’s with the agreement of the supplying dealer. I tend to think the supplying dealer must be the one given chance to repair as your contract is with them.

[Barnsh]

Thanks Barnsh, That’s what I thought, that’s what I am progressing with the original dealer rather than the local one that has been trying to resolve.. Real shame after 2 years as I really like the car but customer service has been appalling.

They will try and refuse it but stick to your guns and quote the Consumer RightscAct 2015, don’t get fobbed off . It’s your right to reject it , and there is proof this is a manufacturing defect.

You are entitled under a JLR warranty to get work carried out at any dealership , as they have used the recognised process , the dealer can only suggest that the other authorised dealer didn’t do the work properly, that’s not your fault but Landrovers ....they authorise the dealerships .

[Barnsh]

Not sure you can count a repair of another dealership unless it’s with the agreement of the supplying dealer. I tend to think the supplying dealer must be the one given chance to repair as your contract is with them.

Agree it may be difficult, but he has to start the process now , if they want another “effort “ at repair he can clearly say in writing if this effort fails the car will be rejected.

Thus any in depth repair work I would always advise going back to the selling dealer.

[KevinV]

I have had Land Rover Customer Experience Centre involved with the fix, they have made intro’s back to original retailer. The third party authorised body shop that carried out the Land Rover 3 stage fix for b pillars here in Surrey on behalf of Inchcape is the same one that would be used by Lancasters as well. Will let you all know how it progresses.
Next piece of advice, do I replace or move to another brand.

[KevinV]

As ps I already put in writing before last effort to repair that I would reject if fix failed. Have been told by the dealers there is no other fix once they have completed the 3 stage Land Rover process to stop the ticking.

[Barnsh]

I have had Land Rover Customer Experience Centre involved with the fix, they have made intro’s back to original retailer. The third party authorised body shop that carried out the Land Rover 3 stage fix for b pillars here in Surrey on behalf of Inchcape is the same one that would be used by Lancasters as well. Will let you all know how it progresses.
Next piece of advice, do I replace or move to another brand.

That’s a decision only you can make.
However the B pillar is now fixed on new models according to CRC and we’ve seen none lately on here if that was your concern.

Depends if your happy with the car and the diesel dilution issue ?

[Barnsh]

As ps I already put in writing before last effort to repair that I would reject if fix failed. Have been told by the dealers there is no other fix once they have completed the 3 stage Land Rover process to stop the ticking.

Ah your well covered then