Servicing question

[NoDiscoSport]

My LR Main Dealer has just carried out my 21000/Year 2 Service and replaced the oil with Shell Helix. Is this a directive from JLR, to move away from Castrol Edge? Or get the customer to "test" the oil on their behalf? Or both....

If it's the one described in the attachment it starts out at a very robust 11.9 cSt at normal operating temperature, compared to only 9.7 cSt for Castrol (lower limit for SAE 30 is 9.3 cSt). BF, could you check if this is the right data sheet because it could mean that JLR have quietly made a change to prevent long-term engine damage due to excessive diesel dilution. JLR can't publicise that for obvious reasons - but the forum could and I think it would be important info for DIY oil changers, or folks using 3rd party oil shops, to have. It's something that JLR engineering were asked about a year ago in the open letter.

e) Regarding ways to compensate for loss of viscosity due to high FIO levels - What would be the maximum viscosity at 100 degrees C (in centistokes, cSt) of a synthetic multi-grade oil suitable for use in the Ingenium turbo diesel? (e.g. would it be acceptable to switch to SAE 0W-40 ?)
f) What, if any, fuel penalty would result from the use of such oil?

Maybe an oil technology change is part of their answer...note the Shell product description about emissions technology and DPF cleanliness. ECT presumably means Emissions Control Technology. I'd say this oil has been designed for precisely this problem.

Shell Helix_Ultra_ECT_C2_C3_0W-30_TDS.pdf

(183.43 KiB) Downloaded 35 times

[Lofty1]

My car is booked in for its first service at the dealer this week.
The car has done 14,500 miles and had one FOC oil and filter change at 7,000 miles. My question is does anyone know what one gets for the £500 plus cost of Service A other than an oil and filter change?
As one does not get a sevice book anymore I can't find anywhere a check list of items that are dealt with during the Sevice A and Service B and what are considered extras e.g. brake fluid change.

[The Highlander]

This is specifically for the DS. Not much, but what do you expect?

4E53476F-167B-4293-B98C-13FC870A3868.jpeg

[Dashnine]

At 14,500 miles you should be getting another FOC oil and filter change, not using your service pack service.

[Badgerface]

This is the service schedule that was handed to me on Friday.

[The Highlander]

Most of it is a two second visual check tbh.

[roydonaldson]

It's a rip off. Basically pay someone £55 to do a MOT on it and then get an Oil and Filter change done. There's never £400 of work in here. If it wasn't for preserving a warranty you'd be better of going to Halfords for £60quid.

[BFGDSMan]

Didn't someone recently (BFGDS perhaps?) not try this as it appeared to have JLR approval and better long-term longevity? Apologies in advance if it wasn't BFGDS, it might have been one of our Aussie members thinking about it, but I'm sure that they reported further mileage to oil dilution.....I think from memory it was Total Ineo Quartz, and the dealer happily approved it.

Edit: it was a culmination of VDS and Screech, who I think has moved on.

I used Patronas (@10lites for €60 delivered to me in Germany). Got about 2000 miles more the 2nd oil change around. The exact product name I can't remember but I do reference it in my oil change video.

Incidentally, for my new Merc this oil is not a high enough spec - they recommend the "E" version of the Patronas Oil which is ACEA C3 and not ACEA B (for JLR).

[roydonaldson]

The other thing of interest in here is that all these items are physical things. There is nothing in here about connecting the car up and verifying the latest firmware is deployed to the modules in the car. You could basically drive around with 3/4 year old engine control firmware and they'd not care.

[Badgerface]

Roy, havingg caught them with their trousers down on Friday and sent a stinging email as to why the PCM updates were not carried out, I have received this response tonight:

With regards to the SCRF/PCM software issue, our technicians are governed by JLR Topix, if JLR tell the retailer network there are updates by way of searching WASP then these will be actioned accordingly. Your chassis details did not highlight any outstanding recalls, open campaigns or field service actions, neither did SDD recognise any relevant DTC’s as the only message we identified was in reference to the DEF concern.

Which is a load of bollocks - if they had interrogated the vehicle correctly, SDD would have flagged these required updates on their own machines - which it did as soon as the JLR Tech connected up on Sunday morning.

They just do half a job and lie, lie and lie. I won't be taking the vehicle back there.