In Control Journeys have stoped showing !

Faults and Technical chat for the Discovery Sport
landrovernut
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In Control Journeys have stoped showing !

Post by landrovernut » Mon Aug 06, 2018 5:20 pm

My In Control App has been working fine on my two phones but Journeys have suddenly stopped being recorded.
can see all journeys up to and including 13th July (a bit ominous I know). Is same on both phones. Have turned journey recording off and on in apps but no difference.
Does anyone know if it is possible to reboot the car end or is it a job for dealer?
MY 19 Disco Sport Landmark, Corris Grey with Carpathian Grey roof and dark grey wheels. Added driver assist tech pack, temporary spare wheel (got caught out big time without one on previous DS)! Lane keep assist and service plan. Previous DS MY16.5.


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Chris b
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Re: In Control Journeys have stoped showing !

Post by Chris b » Mon Aug 06, 2018 5:39 pm

I have had "gaps" too but they seem to get added after a few days
19MY 2.0 HSE Manual. FIrenze+Corris roof, black headlining & grey 18" wheels
Gone:
2015 DS 2.0 HSE Manual 59k miles
2x Freelander 2 XS 09MY &13MY
G4 Discovery 2 (Tangiers Orange)
2x Discovery XS Tdi '97 Co. car then own '98


Chippy
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Re: In Control Journeys have stoped showing !

Post by Chippy » Mon Aug 06, 2018 5:43 pm

It has a mind of its own.

Try removing and reinstalling the app.
MB GLC 250d.
Gone: 2 x DS TD4. Both rejected - B pillar ticking.
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landrovernut
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Re: In Control Journeys have stoped showing !

Post by landrovernut » Mon Aug 06, 2018 8:54 pm

Hi Chippy
That was my first thought but we have two different phones, each with there own apps and both displaying same problem so don't think reinstalling the apps will help.
MY 19 Disco Sport Landmark, Corris Grey with Carpathian Grey roof and dark grey wheels. Added driver assist tech pack, temporary spare wheel (got caught out big time without one on previous DS)! Lane keep assist and service plan. Previous DS MY16.5.


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Dashnine
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Re: In Control Journeys have stoped showing !

Post by Dashnine » Mon Aug 06, 2018 11:11 pm

I think this is the press and ‘hold the Assistance button in the roof for 15 secs then take the car for a drive’ job to test car the car to LR. You can always check the journey logs on a PC too.
MY19 P240 HSE, Indus Silver, Black Pack, Privacy Glass, 12 Way Memory Seats, Roof Rails, Spacesaver, Cold Climate Pack, 2 x USB in 1st & 2nd rows.
Gone: MY16 D180 HSE Black, Santorini Black


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chris
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Re: In Control Journeys have stoped showing !

Post by chris » Tue Aug 07, 2018 8:32 am

Check the journey logs on your pc or tablet or whatever, if they are there then its an app glitch. Also try the obvious re-booting etc that seems to resolve many software issues.
MY20 - Jaguar I Pace HSE EV400 in Black with full black pack, Mars Red Windsor leather sports seats, gloss black 20” wheels etc etc

Discovery Sport DSL SW 2.0 TD4 180 SE Tech Auto / Kaikoura Stone / Ebony full leather / Pano Roof


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Re: In Control Journeys have stoped showing !

Post by simon » Tue Aug 07, 2018 11:48 am

As -9 says, use the Call button to reset and re-sync the car to the LR servers. Log out of the app first. Re-sync. Do a short journey. Log back in. Usually works.

I posted the process on another thread but can’t find it quickly to repost here.
There are far better forums to be welcomed at than this one that locks threads because certain members can’t take a bit of criticism :roll:


landrovernut
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Re: In Control Journeys have stoped showing !

Post by landrovernut » Tue Aug 07, 2018 12:27 pm

Thanks Simon - will give it a go tomorrow - will try reset via call button then drive it and see if it works.
Will let you know.
MY 19 Disco Sport Landmark, Corris Grey with Carpathian Grey roof and dark grey wheels. Added driver assist tech pack, temporary spare wheel (got caught out big time without one on previous DS)! Lane keep assist and service plan. Previous DS MY16.5.


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Re: In Control Journeys have stoped showing !

Post by simon » Tue Aug 07, 2018 3:12 pm

Found the DM I had from LRCS:
1. Log out and close down the app completely on your phone.
2. Take the vehicle for a minimum of a 1 mile drive. We often advise to do this on a regular commute.
3. Press and hold the "B-Call" button in the overhead console for 15 second
4. Start and load the app once again and log in.

This should have reset you InControl App and resynchronised it to your vehicle.
There are far better forums to be welcomed at than this one that locks threads because certain members can’t take a bit of criticism :roll:


s.teve
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Re: In Control Journeys have stoped showing !

Post by s.teve » Tue Aug 07, 2018 9:01 pm

Strangely, mines developed the same problem, last couple of weeks. LR web-site, etc as much use as a chocolate tea pot !! Think it might be a trip to my local main dealer Saturday, see if they have anybody helpful available, which is probably asking a lot, without an appointment.


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