In Control Journeys have stoped showing !

Faults and Technical chat for the Discovery Sport
landrovernut
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In Control Journeys have stoped showing !

Post by landrovernut » Mon Aug 06, 2018 5:20 pm

My In Control App has been working fine on my two phones but Journeys have suddenly stopped being recorded.
can see all journeys up to and including 13th July (a bit ominous I know). Is same on both phones. Have turned journey recording off and on in apps but no difference.
Does anyone know if it is possible to reboot the car end or is it a job for dealer?
Took delivery 11th Feb 2016 MY 16.5 Disco Sport 2.0 TD4 180 HSE Auto, Firenze Red, Contrast Roof Santorini Black, Priviacy Glass.


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Chris b
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Re: In Control Journeys have stoped showing !

Post by Chris b » Mon Aug 06, 2018 5:39 pm

I have had "gaps" too but they seem to get added after a few days
19MY 2.0 HSE Manual. FIrenze+Corris roof, black headlining & 18" wheels
Gone:
2015 HSE 2.0 Manual 59k miles
2x Freelander 2 XS 09MY &13MY
G4 Discovery 2 (Tangiers Orange)
2x Discovery XS Tdi '97 Co. car then own '98


Chippy
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Re: In Control Journeys have stoped showing !

Post by Chippy » Mon Aug 06, 2018 5:43 pm

It has a mind of its own.

Try removing and reinstalling the app.
Gone


landrovernut
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Re: In Control Journeys have stoped showing !

Post by landrovernut » Mon Aug 06, 2018 8:54 pm

Hi Chippy
That was my first thought but we have two different phones, each with there own apps and both displaying same problem so don't think reinstalling the apps will help.
Took delivery 11th Feb 2016 MY 16.5 Disco Sport 2.0 TD4 180 HSE Auto, Firenze Red, Contrast Roof Santorini Black, Priviacy Glass.


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Dashnine
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Re: In Control Journeys have stoped showing !

Post by Dashnine » Mon Aug 06, 2018 11:11 pm

I think this is the press and ‘hold the Assistance button in the roof for 15 secs then take the car for a drive’ job to test car the car to LR. You can always check the journey logs on a PC too.
HSE Black MY16 (180 Ingenium), Santorini Black, Ebony Memory Seats, Black Roof Rails, Detachable Towbar, 2 x USB in 2nd row, Delete Badging. Golf GT Convertible and Mini First complete the family.


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chris
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Re: In Control Journeys have stoped showing !

Post by chris » Tue Aug 07, 2018 8:32 am

Check the journey logs on your pc or tablet or whatever, if they are there then its an app glitch. Also try the obvious re-booting etc that seems to resolve many software issues.
Discovery Sport DSL SW 2.0 TD4 180 SE Tech 5dr Auto / Kaikoura Stone / Ebony full leather / Pano Roof

Gone:
Range Rover Evoque / SE Tech / auto / Firenze Red / Cirrus Leather Int / Black roof / Electric Tailgate
Volvo XC60 'R' Design D5 AWD & more


simon
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Re: In Control Journeys have stoped showing !

Post by simon » Tue Aug 07, 2018 11:48 am

As -9 says, use the Call button to reset and re-sync the car to the LR servers. Log out of the app first. Re-sync. Do a short journey. Log back in. Usually works.

I posted the process on another thread but can’t find it quickly to repost here.
17MY D5 HSE in Farallon Black 8-)

Traded in - 17MY HSE Lux Corris Grey with Black Design Pack

Rejected - 16MY HSE Lux with Black Design Pack (B-Pillar & Build Quality Issues)


All supplied by the very excellent Shukers of Ludlow


landrovernut
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Re: In Control Journeys have stoped showing !

Post by landrovernut » Tue Aug 07, 2018 12:27 pm

Thanks Simon - will give it a go tomorrow - will try reset via call button then drive it and see if it works.
Will let you know.
Took delivery 11th Feb 2016 MY 16.5 Disco Sport 2.0 TD4 180 HSE Auto, Firenze Red, Contrast Roof Santorini Black, Priviacy Glass.


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Re: In Control Journeys have stoped showing !

Post by simon » Tue Aug 07, 2018 3:12 pm

Found the DM I had from LRCS:
1. Log out and close down the app completely on your phone.
2. Take the vehicle for a minimum of a 1 mile drive. We often advise to do this on a regular commute.
3. Press and hold the "B-Call" button in the overhead console for 15 second
4. Start and load the app once again and log in.

This should have reset you InControl App and resynchronised it to your vehicle.
17MY D5 HSE in Farallon Black 8-)

Traded in - 17MY HSE Lux Corris Grey with Black Design Pack

Rejected - 16MY HSE Lux with Black Design Pack (B-Pillar & Build Quality Issues)


All supplied by the very excellent Shukers of Ludlow


s.teve
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Re: In Control Journeys have stoped showing !

Post by s.teve » Tue Aug 07, 2018 9:01 pm

Strangely, mines developed the same problem, last couple of weeks. LR web-site, etc as much use as a chocolate tea pot !! Think it might be a trip to my local main dealer Saturday, see if they have anybody helpful available, which is probably asking a lot, without an appointment.


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