Car not connecting to InControl

Faults and Technical chat for the Discovery Sport
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SailorDoc
Posts: 55
Joined: Tue Mar 06, 2018 11:31 pm

Car not connecting to InControl

Post by SailorDoc » Thu Mar 26, 2020 2:12 pm

Hi all,

My DS stopped communicating with Land Rover InControl (both website and app) 1 week ago. Since then, it just keeps reporting the vehicle as ‘asleep’ and no journeys recorded and mileage not updating on website or app.

Is there anything I can do to troubleshoot the fault or do I have to wait to visit the dealer after the COVID-19 lockdown has finished?
MY18 DS SE Tech 180HP Automatic Santorini Black

SarahStreet
Posts: 208
Joined: Sat Apr 13, 2019 9:55 am
Location: Coventry, GB
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Re: Car not connecting to InControl

Post by SarahStreet » Thu Mar 26, 2020 3:09 pm

There are currently issues with the InControl Servers in terms of a) connecting to some vehicles, and b) whilst logging journeys, facing to record the start and end points of these journeys. They will be displayed as 'Unnamed Road' on either your device or on the website.

They are aware of the outage.

SailorDoc
Posts: 55
Joined: Tue Mar 06, 2018 11:31 pm

Re: Car not connecting to InControl

Post by SailorDoc » Thu Mar 26, 2020 3:40 pm

SarahStreet wrote:
Thu Mar 26, 2020 3:09 pm
There are currently issues with the InControl Servers in terms of a) connecting to some vehicles, and b) whilst logging journeys, facing to record the start and end points of these journeys. They will be displayed as 'Unnamed Road' on either your device or on the website.

They are aware of the outage.
Interesting. Well, as it’s not a critical thing, I guess I’ll wait and see if it sorts itself out......
MY18 DS SE Tech 180HP Automatic Santorini Black

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County
Posts: 499
Joined: Wed Mar 09, 2016 3:32 pm
Location: South Lakes

Re: Car not connecting to InControl

Post by County » Thu Mar 26, 2020 4:06 pm

Will give them 24 hours and then check again, then if still not working will raise a complaint now that I have to pay for the service.
:D B 1984 RR Vouge, Then BMW. Back to LR, H 1991 Disco 1, L 1993 Disco, N 1996 Disco, Y 2001 Disco, 53 Disco 2, 56 Disco 3
MY10 FL2 TD4 XS [Nav], MY13 FL2 TD4 GS Auto
MY15 DS SE Tech Auto Firenze Red 2.2 FL engine!

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