Dpf Issues. Rejection

Faults and Technical chat for the Discovery Sport
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Joined: Sat Feb 15, 2020 6:49 am

Dpf Issues. Rejection

Post by Itsdavebullock » Sat Feb 15, 2020 7:21 am

First post for me.
Apologises for this topic again but after many hours reading on here, and only finding this forum after problems of my own, I’ve decided to post just to get some extra advice tips on my next move .

We bought our Discovery sport HSE 2.0 Td4 180 In September 2019
18 plate with 13,000 miles on the clock
We pushed ourselves and budget to get into this car. Stunning looking, practical, everything we wanted in a car.
Bought on pcp with landrover finance.
Bought vw diesals for 10-15 years previous and never even crossed my mind we would have problems.
Within 1000 miles of owning in October 2019 dpf red light limp mode happened. Called assistance limped car to dealer and the dpf was replaced under warranty.
Then at 1600 miles service light came on. Questioned why so soon and they replaced the oil and filter free of charge. Since this yeh cars mpg is massively reduced.
At this stage alarm bells start ringing and I found all the info on this forum. I brought all this up with the dealer and asked if landrover would assist us into a petrol. We only do short journeys and 6000 miles a year mainly local. Landrover refused.
We have regeneration light then coming on weekly
I contact dealer and they blame our driving style.
I then start a complaint with the finance company on the 27th January 2020
Then on the 4th February 2020 the car then goes again Into limp mode and dpf is full again.
Ring assistance, needs to go to dealer again.
No courtesy cars available from AA or dealer.
I’m left without a car for 2 days. We were loaned a demo from dealer overnight to do an airport run to pick up family. They then switch the car next day with one which is absolutely filthy. Complained but not interested. Dealer then contacts us 5 days later saying still waiting for landrover to approve repair
We are then told 9 days later Landrover won’t pay. They then say we will try gesture of goodwill option, that’s refused - last resort is you ring customer support and put some pressure on them.

After a phone call to them from my wife and a few tears as all this is effecting her health and stress they agree to repair at their cost. But the guy from landrover customer support said that we should never have been sold the car and when the finance was applied for with 6000 miles a year - alarm bells should have sounded at the dealer.

So we are getting our car back today.

We are day 20 of rejection and just been appointed a case manager for our case 3 days ago.

I’m just after some advice of what other documents evidence I can submit to finance for my case and how likely I am to win or loose

Any advice would be greatly greatly appreciated. This feels like it has taken over our lives at the moment, causing health issues with my wife and just general unwanted stress.

Thank you

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Joined: Sat Feb 15, 2020 6:49 am

Re: Dpf Issues. Rejection

Post by Itsdavebullock » Sat Feb 22, 2020 11:53 pm

Has anyone successfully rejected because of dpf issues ?

Posts: 111
Joined: Tue Sep 10, 2019 6:39 pm

Re: Dpf Issues. Rejection

Post by Rediscovery » Sun Feb 23, 2020 1:40 am

Itsdavebullock wrote:
Sat Feb 22, 2020 11:53 pm
Has anyone successfully rejected because of dpf issues ?
Oh yes. Many times.

You could reject this car immediately because it is "not of satisfactory quality" as provided by section 9, Consumer Rights Act, 2015. It has a systemic fault which was present when it was manufactured - this fault will never be fixed.

Also, the circumstances described appear to provide grounds for rejection under sections 10 or 11 of the Consumer Rights Act, 2015, i.e. goods that are "not fit for purpose" or "not as described". A lawyer would be able to advise you on the best route to take, it all depends on what was said, or not said, immediately prior to signing contracts.

The law is firmly on your side due to the provable nature of the fault, but nevertheless you can expect to encounter many obstacles, though mainly these will be financial and logistical in nature, rather than legal. These obstacles will be placed deliberately in your path in the hope that you can be "scared off", run out of financial options or simply lose heart before you have obtained a fair outcome. For this reason you should consult a specialist law firm like Stormcatcher.

The detailed technical evidence that your lawyer will need to put forward on your behalf is all contained in a comprehensive, fully-referenced, document:

17MY SE Tech White

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Re: Dpf Issues. Rejection

Post by Itsdavebullock » Wed Feb 26, 2020 9:28 am

Thank you for this
Much appreciated

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