Can't log in to Topix

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xxtrail
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Can't log in to Topix

Post by xxtrail » Sun May 12, 2019 10:55 am

Not found anything related to this in searches, but I can't log in to Topix. Used to get straight in. No option to log in - just register. If I try to register I'm told I can't because somebody else is already using that user name (and that's ME).

Any thoughts or similar experience?
On order: HSE P250, Fuji, Acorn + many options.

HSE 2.2 SD4 Auto, Fuji White with Almond & Ebony Interior. Body Coloured Roof, 19" wheels, Privacy Glass, Spare Wheel, Service pack.

Dealer: Roger Young, Saltash, Cornwall.


Barnsh
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Re: Can't log in to Topix

Post by Barnsh » Sun May 12, 2019 3:32 pm

Log in as independent
You should see some choices on the left hand side , can’t remember what they are , but if you select home I think it brings you to the log in page for dealer / independent etc,
My18 FPace, 25t, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:


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xxtrail
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Re: Can't log in to Topix

Post by xxtrail » Sun May 12, 2019 5:26 pm

Thanks, but already tried that and it came back with:

"User access not possible, please contact the helpdesk for assistance".
On order: HSE P250, Fuji, Acorn + many options.

HSE 2.2 SD4 Auto, Fuji White with Almond & Ebony Interior. Body Coloured Roof, 19" wheels, Privacy Glass, Spare Wheel, Service pack.

Dealer: Roger Young, Saltash, Cornwall.


DaveP
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Re: Can't log in to Topix

Post by DaveP » Thu May 30, 2019 5:36 pm

Has anyone found a solution to this?

I am getting the same message when I try to log in to Topix.
Have LR changed the system to keep us out?
2019 DS HSE Si4 240, Indus silver, black wheels, privacy glass and more...
Gone- 2017 DS HSE TD4 180 in White, with sidebars, adaptive dampers, and Xenon Signature headlights


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xxtrail
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Re: Can't log in to Topix

Post by xxtrail » Thu May 30, 2019 6:54 pm

DaveP wrote:
Thu May 30, 2019 5:36 pm
Has anyone found a solution to this?

I am getting the same message when I try to log in to Topix.
Have LR changed the system to keep us out?
Hi, it was long winded (several emails) to get it sorted. I originally went for 'call back' - big mistake. It's all in India and we couldn't understand each other, even me spelling words letter by letter. Best email them but be aware of the attached email screenshots as it's a mess, and not a good enough service. I wish you luck.

Mine is now working but very limited other than for fitting instructions for accessories. Previously you could see everything potentially against your vehicle's Vin range.

download/file.php?mode=view&id=9345
download/file.php?mode=view&id=9344

Screenshot_2019-05-30 (16 unread) - robmarshall22 yahoo co uk - Yahoo Mail(1).png

Screenshot_2019-05-30 (16 unread) - robmarshall22 yahoo co uk - Yahoo Mail.png

On order: HSE P250, Fuji, Acorn + many options.

HSE 2.2 SD4 Auto, Fuji White with Almond & Ebony Interior. Body Coloured Roof, 19" wheels, Privacy Glass, Spare Wheel, Service pack.

Dealer: Roger Young, Saltash, Cornwall.


DaveP
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Re: Can't log in to Topix

Post by DaveP » Thu May 30, 2019 7:16 pm

Wow, so much for “service improvements”!!!
Thanks for the info.
I have sent them an email, now let’s see what sort of response I get.
2019 DS HSE Si4 240, Indus silver, black wheels, privacy glass and more...
Gone- 2017 DS HSE TD4 180 in White, with sidebars, adaptive dampers, and Xenon Signature headlights


DaveP
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Re: Can't log in to Topix

Post by DaveP » Fri May 31, 2019 8:14 am

LR CS reset the account for me ( only took 3 emails....).
All working again now.
Happy days.
2019 DS HSE Si4 240, Indus silver, black wheels, privacy glass and more...
Gone- 2017 DS HSE TD4 180 in White, with sidebars, adaptive dampers, and Xenon Signature headlights


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xxtrail
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Re: Can't log in to Topix

Post by xxtrail » Fri May 31, 2019 9:23 am

Glad you got it sorted. At least we're forearmed if it happens again.
On order: HSE P250, Fuji, Acorn + many options.

HSE 2.2 SD4 Auto, Fuji White with Almond & Ebony Interior. Body Coloured Roof, 19" wheels, Privacy Glass, Spare Wheel, Service pack.

Dealer: Roger Young, Saltash, Cornwall.


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Leoniums
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Re: Can't log in to Topix

Post by Leoniums » Mon Jun 03, 2019 1:31 pm

Can you give us the email of LR CS?
It looks i have the same problem with you.
Thank you in advance
----------------------
DS SE 180HP Auto MY16 // Santorini Black
Panorama // Privacy Glass // Cold Climate Pack // Trailer coupling package // Xenon // Fog Lights // Lane Keep Assist // Blind Spot // Traffic Sign
----------------------


DaveP
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Re: Can't log in to Topix

Post by DaveP » Mon Jun 03, 2019 1:43 pm

The email address I used was:
Retailer@jaguarlandrover.com.

Good luck!
2019 DS HSE Si4 240, Indus silver, black wheels, privacy glass and more...
Gone- 2017 DS HSE TD4 180 in White, with sidebars, adaptive dampers, and Xenon Signature headlights


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