Some times JLR do the right thing

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Some times JLR do the right thing

Post by lodgic » Mon Apr 15, 2019 12:35 pm

3 months out of warranty and I get an issue with the nox sensor possible 300£ plus Bill after a discussion with Marshall’s in Peterborough JLR said they will waive the cost

Sometimes they do the right thing and well done Marshalls ;)
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Re: Some times JLR do the right thing

Post by Bomber209 » Mon Apr 15, 2019 1:10 pm

Hi, sometimes one of the dealers shines. When I bought my SE Tech it was just over 1 year old, but the dealer gave me the extra 2 years warranty as of date I purchased it, which was 15 months behind first registration. Smiley Face!
Ex: Srs 2A & 3, RR Classic & Vogue, Defender 90, Disco 300Tdi, FreeLander 1.
Now: Disco Sport SE Tech. Auto :D :D

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Re: Some times JLR do the right thing

Post by PhilMabbots17 » Mon Apr 15, 2019 10:44 pm

Well done to Marshalls - and to every other dealer who has been mentioned as going the extra mile. :D

The "horse's mouth" regarding the impact of good and bad customer experiences is CX Solutions. formerly known as TARP Worldwide. Somebody who cares enough about JLR probably ought to send a copy of the attached document to Oberbefehlshaber Speth with a big red arrow pointing to the graph on page 3.

TARP Basic Facts.pdf
(59.28 KiB) Downloaded 52 times

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