DPF Fault !!!!!

Faults and Technical chat for the Discovery Sport
dsaus
Posts: 45
Joined: Mon Jan 04, 2016 2:50 am

Re: Rejection due to exhaust filter

Post by dsaus » Fri Feb 16, 2018 8:32 pm

hope that helps
What is the average distance people getting before the the active burn light has been coiming on ?
We were never informed about the Filter when purchasing the DS.. and i think this is JLR fault
So far we have had the car towed twice due to the filter blocking up
the Exhaust filter has been replaced once ( it went from yellow light to red light in 20km)
Even now with the new filter it is filling up and needing an active burn in 249km (it take me a 20km special drive to emplty it, 40km round trip)
so as a guess in 12000km of driving i have had to do 1200km of special drives to to keep this car on the road!!!
plus fuel and my time......Landrover Experience.....


Karwomann
Posts: 10
Joined: Fri Feb 16, 2018 9:09 pm

Somebody tell me what to do!! Faulty car (DPF)

Post by Karwomann » Fri Feb 16, 2018 9:34 pm

Newbie here but have read a lot about the faults others describe and have been nodding in recognition.

I got a new DS last March, SE Manual Diesel- never thought I'd own a car like this. I got to choose the colour and everything!! Anyway it's had a quite a few problems and been back to the dealer several times.
First the clutch went and after trying to say maybe I'd been using it too much said it was a dodgy clutch that had completely burnt out.
Then fumes came out from under the bonnet. Went back three times to sort this.
Was OK for a while although it seemed the message about the filter needing cleaning by driving 40+ popped up quite regularly, even after long journeys. Auto stop/start hasn't happened for months. Then the engine light came on and it said it needed a service so back it went. The filter message was also back.
The dealer force cleaned it, software update and other stuff and it had to go back in a week later when they got a part (some injector thing).
I complained for the first time after this. Mainly because they have been so lovely at the dealers and have always done their best.
Within 5 days the filter message came up again. The car is low mileage- pottering about day to day, with long day trips/weekends/holidays every 2-3 weeks. Got a phonecall from a central customer services following my complaint that went to central and cc to dealer that said the recent filter thing was my driving style and it could be ignored. The message turned red a few days later (hardly been used) and the car went into limp mode. Roadside came out and couldnt clear it with a big drive. Went to dealers again.
The MD has got me a very posh courtesy car and now phoned to say he thinks it's just not suitable for me. That manual diesels are having problems with the filters.
He said he doesn't want me to pick it up and the same thing happen again in a few weeks and that I should think about changing to an automatic or changing to a different car.
What I really want is none of this stress. I love my car but at the same time feel so let down and have no confidence. I can't pay any more for an automatic and I believe it would push up the company car tax I would have to pay. But also I can't think of another 7 seater as lovely as this!
What if the automatic goes wrong too?? How much money would they be likely to offer for an 11month old car? What should I expect? What would you do?


NoDiscoSport
Posts: 500
Joined: Fri Jan 05, 2018 12:57 am
Has thanked: 18 times
Been thanked: 42 times

Re: Somebody tell me what to do!! Faulty car

Post by NoDiscoSport » Fri Feb 16, 2018 10:37 pm

The MD has got me a very posh courtesy car and now phoned to say he thinks it's just not suitable for me.
He's right. Based on your comments, this car may not be suitable for your driving needs. That being the case, the MD has just handed you on a plate the makings of a rejection under the Consumer Rights Act 2015. If it's not suitable now, then it wasn't suitable in March 2017, when they sold it to you. In my opinion, and that of many contributors to this forum, the type of fault you are experiencing might be one that the manufacturer can't or won't fix and therefore it will stay this way until a new model is introduced.

However, before going down the path of rejection you should eliminate the possibility that a faulty SCRF (a metal box under the car that houses the DPF) is contributing to the faults you have experienced. Take the car back to the dealer and demand that they take the SCRF off to inspect its serial number as described in this recent publication: viewtopic.php?f=14&t=7558

If the SCRF is one of the faulty ones it will be changed free of charge, an action that may significantly improve the performance of the exhaust system and prevent a repetition of the amber and red warning lights which signal a blockage, or impending blockage, of the DPF. You should at least give this a go. If the SCRF isn't listed as faulty, my advice would be to get rid of this vehicle as soon as possible by the cheapest means available - i.e. reject it as faulty and not as described.
17MY DS150PS 6 speed manual. Rejected as "not of satisfactory quality", "not as described", Consumer Rights Act 2015.


User avatar
Dashnine
Posts: 2314
Joined: Sat Feb 27, 2016 10:18 pm
Location: Warwick, UK
Has thanked: 2 times
Been thanked: 22 times

Re: Somebody tell me what to do!! Faulty car

Post by Dashnine » Fri Feb 16, 2018 10:45 pm

It affects the automatics too, not just the manuals. Most modern diesels are no longer suitable for pottering about with the odd long trip. The filter clears when it needs it, not when it detects the long trips, so it might need it the day after the long trip.

While you had no choice last March, you have the option of petrol engines now, which don't have the filter. You could try rejecting the diesel and get a petrol instead. If you are pottering about with short runs in the diesel (at its most inefficient) the fuel economy probably won't be a lot worse in the petrol.
HSE Black MY16 (180 Ingenium), Santorini Black, Ebony Memory Seats, Black Roof Rails, Detachable Towbar, 2 x USB in 2nd row, Delete Badging. Golf GT Convertible and Mini First complete the family.


Karwomann
Posts: 10
Joined: Fri Feb 16, 2018 9:09 pm

Re: Somebody tell me what to do!! Faulty car

Post by Karwomann » Fri Feb 16, 2018 10:58 pm

NoDiscoSport wrote:
Fri Feb 16, 2018 10:37 pm
The MD has got me a very posh courtesy car and now phoned to say he thinks it's just not suitable for me.
He's right. Based on your comments, this car may not be suitable for your driving needs. That being the case, the MD has just handed you on a plate the makings of a rejection under the Consumer Rights Act 2015. If it's not suitable now, then it wasn't suitable in March 2017, when they sold it to you. In my opinion, and that of many contributors to this forum, the type of fault you are experiencing might be one that the manufacturer can't or won't fix and therefore it will stay this way until a new model is introduced.

However, before going down the path of rejection you should eliminate the possibility that a faulty SCRF (a metal box under the car that houses the DPF) is contributing to the faults you have experienced. Take the car back to the dealer and demand that they take the SCRF off to inspect its serial number as described in this recent publication: viewtopic.php?f=14&t=7558

If the SCRF is one of the faulty ones it will be changed free of charge, an action that may significantly improve the performance of the exhaust system and prevent a repetition of the amber and red warning lights which signal a blockage, or impending blockage, of the DPF. You should at least give this a go. If the SCRF isn't listed as faulty, my advice would be to get rid of this vehicle as soon as possible by the cheapest means available - i.e. reject it as faulty and not as described.
OK That's interesting, thank you very much for your advice. I'm gutted though!


Karwomann
Posts: 10
Joined: Fri Feb 16, 2018 9:09 pm

Re: Somebody tell me what to do!! Faulty car

Post by Karwomann » Fri Feb 16, 2018 11:02 pm

Dashnine wrote:
Fri Feb 16, 2018 10:45 pm
It affects the automatics too, not just the manuals. Most modern diesels are no longer suitable for pottering about with the odd long trip. The filter clears when it needs it, not when it detects the long trips, so it might need it the day after the long trip.

While you had no choice last March, you have the option of petrol engines now, which don't have the filter. You could try rejecting the diesel and get a petrol instead. If you are pottering about with short runs in the diesel (at its most inefficient) the fuel economy probably won't be a lot worse in the petrol.
That's interesting. MD said his wife only does short trips and hers was fine- an automatic and that they seemed to just be having problems with manuals. But yes thinking about a petrol automatic as a possibility as I love lots of things about the DS, but it puts the list price up and the company car tax I would have to pay. Gah!!


NoDiscoSport
Posts: 500
Joined: Fri Jan 05, 2018 12:57 am
Has thanked: 18 times
Been thanked: 42 times

Re: Rejection due to exhaust filter

Post by NoDiscoSport » Fri Feb 16, 2018 11:02 pm

dsaus wrote:
Fri Feb 16, 2018 8:32 pm
What is the average distance people getting before the the active burn light has been coiming on ?

Provided that you do at least one journey lasting 60 minutes every 200-250 miles driving at speeds of between 50 km/h and 100 km/h, you should never see the Amber or Red DPF lights. This is the definition of "normal" driving contained in a letter I received from the JLR Executive Office in October 2017.

If you are meeting this "driving style" requirement and the DPF is still becoming clogged, the next thing to look at is the possibility that your car is fitted with a faulty DPF/SCRF viewtopic.php?f=14&t=7558
17MY DS150PS 6 speed manual. Rejected as "not of satisfactory quality", "not as described", Consumer Rights Act 2015.


dsaus
Posts: 45
Joined: Mon Jan 04, 2016 2:50 am

Re: Rejection due to exhaust filter

Post by dsaus » Sat Feb 17, 2018 12:33 am

We bought the original car in December 16...had it replaced a in February 17...never ever was it stated that we had to drive like this...i just want to get away from JRL.. If this is how they treat consumers i want nothing to do with them


melbmelb
Posts: 13
Joined: Sat Feb 17, 2018 10:41 am

Re: DPF Fault !!!!!

Post by melbmelb » Sat Feb 17, 2018 10:46 am

The car has been into the dealership and one of the sensors was replaced. At the time we were told that this would solve the problem. Surprise, surprise, the problem still exists.
The mechanics at the dealership have told my wife and I to drive the car at a constant 90kph for 20 mins which will clear the amber warning and facilitate active regeneration. We have done this twice now and sure enough the warning clears itself only to return after 1 week of town driving (45 klm). The car has been into the workshop (6th time) and the test equipment indicates that regeneration has only been successful once.
Before purchasing the car and as most people do, I read many articles, reviews and the usual land rover documentation and did not see any mention that consistent town driving would lead to this issue. Land Rover Italia have been made aware of the issue and at the moment, I am considering the replace the car with a Mercedes GLC.
This is exactly what has happened to us in Melbourne. We have had the red warning and a sudden speed limitation while on a highway (where my wife was driving to...uh...regenerate the DPF. That was great. It's not like driving a diesel engine around a city is something that radical.

We are very likely to be demanding a replacement or return, not sure how to go about that. Trouble is the car is a perfect 7 seater otherwise. I hear that a petrol equivalent will be released here this year.


Barnsh
Posts: 6220
Joined: Sun Oct 04, 2015 5:20 pm
Location: South East
Has thanked: 45 times
Been thanked: 57 times

Re: Somebody tell me what to do!! Faulty car

Post by Barnsh » Sat Feb 17, 2018 11:10 am

Nothing to do with it being a manual from my perspective , not had a DPF issue, then I do longer journeys.
It's well worth following up the faulty DPF scenario as per previous post , your dealer might not have seen this and has not checked your DPF physically by removing it and looking at the numbers on it, if it ends in FB it's a free replacement DPF for you.
My18 FPace, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:


Post Reply

Return to “Faults & Technical”