This is all by phone, just to be clear before we start.
I had problems ordering a new vehicle with a particular dealers Sales Manager who couldn't be bothered to be honest. Ignored emails, phone calls, he was a busy, busy boy - should have seen the writing on the wall, but it's so typical of a LR dealer, you shrug it off.
Anyway, I stupidly persevered despite the fact he'd demoted the order to one of his Salesmen and eventually ordered. The Salesman hadn't a clue basically, which I suppose didn't matter too much, it's not the first time I've come across a dense Salesman. I then discovered if I took a finance deal, even if I paid it off within a day or two, I got £1.5k back from LR. Anyway, price amended. So far, so good.
I then discovered I should have got £2.5k off a finance deal. Phoned up dealership and they said that £1.5k comes from LR and £1k from themselves, but as I'd already had such a good deal, way beyond the extra £1k, they couldn't give me anymore.
Anyway, I was asked to put down a deposit to secure a build slot, which I did, giving my Credit Card particulars.
I then had to ask him what size the deposit was. It turned out to be £1k. Okay, but I wish you'd mentioned this before.
Now on reflection, I can't say I am particularly happy about the way I've been treated - slow learner, and I think I'll cancel.
Do the Distance Selling Regs apply to deposits? Will I get my £1k back? I can see a fight coming.
I had problems ordering a new vehicle with a particular dealers Sales Manager who couldn't be bothered to be honest. Ignored emails, phone calls, he was a busy, busy boy - should have seen the writing on the wall, but it's so typical of a LR dealer, you shrug it off.
Anyway, I stupidly persevered despite the fact he'd demoted the order to one of his Salesmen and eventually ordered. The Salesman hadn't a clue basically, which I suppose didn't matter too much, it's not the first time I've come across a dense Salesman. I then discovered if I took a finance deal, even if I paid it off within a day or two, I got £1.5k back from LR. Anyway, price amended. So far, so good.
I then discovered I should have got £2.5k off a finance deal. Phoned up dealership and they said that £1.5k comes from LR and £1k from themselves, but as I'd already had such a good deal, way beyond the extra £1k, they couldn't give me anymore.
Anyway, I was asked to put down a deposit to secure a build slot, which I did, giving my Credit Card particulars.
I then had to ask him what size the deposit was. It turned out to be £1k. Okay, but I wish you'd mentioned this before.
Now on reflection, I can't say I am particularly happy about the way I've been treated - slow learner, and I think I'll cancel.
Do the Distance Selling Regs apply to deposits? Will I get my £1k back? I can see a fight coming.