SERVICE ACTION
Service Action
Number: N273
Subject:
Powertrain Control Module (PCM) Update
Publication No.: N273
Model: Range Rover Evoque (LV)
Model Year: 2016 - 2017
VIN Range: 077912 - 183839
Model: Discovery Sport (LC)
Model Year: 2016 - 2017
VIN Range: 544577 - 648849
Date of Issue: 09/01/2019
Expiry Date: 31/01/2021
To:
All National Sales Companies (NSCs), importers, retailers and authorized repairers (excluding North America)
For the Attention of:
The Managing Director, Sales Director and Customer Service Director
Related information:
This bulletin is valid for two years only. Repairs must be complete and warranty claims accepted for payment prior to the expiry date at the top of this bulletin.
Dear Colleagues
A potential concern has been identified on specific vehicles within the above Vehicle Identification Number (VIN) range.
Customers may observe one of the following warnings on the Instrument Cluster (IC)
Restricted performance
Malfunction Indicator Lamp (MIL) illuminated
Action to be taken
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. A sample letter is attached which should be adapted to the requirements of your market.
Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
Check the Jaguar Land Rover (JLR) Claims Submission System to make sure that the vehicle is affected by this bulletin prior to undertaking any rework action. The Claims Submission System will be updated to reflect only those vehicles affected. Should you require a list of the affected vehicles please contact the JLR Field Actions team by email at
jlrcamp@jaguarlandrover.com. All overseas requests should be forwarded via the NSC/Regional Office only.
At the time of confirming a booking for a vehicle repair, make sure that all outstanding bulletins are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.