Delays in deliveries - October 2020

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simon_hill
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Delays in deliveries - October 2020

Post by simon_hill » Mon Oct 05, 2020 11:58 am

I ordered a p300e (PHEV) in spring of this year. I was initially told they'd start making them August, for a late August delivery. Then I was told in late September that my vehicle had been made, and delivery expected on or before 2nd October. That shifted to 9th October a week later. Today I've been told it's back to 16th October and received the following ...

'We have had contact from Land Rover suggesting all PHEV models are delayed slightly – even once complete. We have asked for further clarity on this.'

What is going on? I'm told my car was built over two weeks ago and I live an hour's drive from the factory. (The franchise is a similar distance.) Why would it take four week's to deliver a vehicle?

Is this normal? Should I be worried? Have they discovered a fault?
Land Rover owner since a Defender 90 in the 1980s. Series of Discoverys, until downsizing to Discovery Sport in 2015. Disco Sport R-Dynamic S p300e (PHEV) arriving later in 2020.

Barnsh
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Re: Delays in deliveries - October 2020

Post by Barnsh » Mon Oct 05, 2020 2:14 pm

I’d be pushing the dealer for exactly why in your shoes.
There is no excuse if complete , unless of course a delivery backlog in these covid times.

Either way they need to be up front and open.
My18 FPace, 25t, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:

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simon_hill
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Re: Delays in deliveries - October 2020

Post by simon_hill » Mon Oct 05, 2020 2:19 pm

Barnsh wrote:
Mon Oct 05, 2020 2:14 pm
I’d be pushing the dealer for exactly why in your shoes.
There is no excuse if complete , unless of course a delivery backlog in these covid times.

Either way they need to be up front and open.
Agreed. I've emailed them and await a response. For the interest of others, I'll post on here how they respond.
Land Rover owner since a Defender 90 in the 1980s. Series of Discoverys, until downsizing to Discovery Sport in 2015. Disco Sport R-Dynamic S p300e (PHEV) arriving later in 2020.

Barnsh
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Re: Delays in deliveries - October 2020

Post by Barnsh » Mon Oct 05, 2020 3:08 pm

simon_hill wrote:
Mon Oct 05, 2020 2:19 pm
Barnsh wrote:
Mon Oct 05, 2020 2:14 pm
I’d be pushing the dealer for exactly why in your shoes.
There is no excuse if complete , unless of course a delivery backlog in these covid times.

Either way they need to be up front and open.
Agreed. I've emailed them and await a response. For the interest of others, I'll post on here how they respond.
You could try phoning here and see if you get more info with your order number .
https://www.landrover.co.uk/contact-us.html
My18 FPace, 25t, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:

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simon_hill
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Joined: Wed Jun 10, 2020 11:29 am

Re: Delays in deliveries - October 2020

Post by simon_hill » Mon Oct 05, 2020 3:29 pm

Barnsh wrote:
Mon Oct 05, 2020 3:08 pm
simon_hill wrote:
Mon Oct 05, 2020 2:19 pm
Barnsh wrote:
Mon Oct 05, 2020 2:14 pm
I’d be pushing the dealer for exactly why in your shoes.
There is no excuse if complete , unless of course a delivery backlog in these covid times.

Either way they need to be up front and open.
Agreed. I've emailed them and await a response. For the interest of others, I'll post on here how they respond.
You could try phoning here and see if you get more info with your order number .
https://www.landrover.co.uk/contact-us.html
Thanks. I've phoned them. A very pleasant lady said that it's a puzzle and she would immediately phone both Head Office & my dealership to look into it. She said she's be back in touch later today or tomorrow morning. So, thanks for that suggestion.
Land Rover owner since a Defender 90 in the 1980s. Series of Discoverys, until downsizing to Discovery Sport in 2015. Disco Sport R-Dynamic S p300e (PHEV) arriving later in 2020.

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Dashnine
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Re: Delays in deliveries - October 2020

Post by Dashnine » Mon Oct 05, 2020 4:15 pm

I would imagine, if it's been on built there's a component missing (but they elected to build anyway and hold), that needs swapping out or a software update is needed.

On several occasions over the years I've heard of people going up to factory compounds in minibuses and going from car to car flashing new software into 'our' sub assemblies once the software team have developed and released the code.
MY19 P240 HSE, Indus Silver, Black Pack, Privacy Glass, 12 Way Memory Seats, Roof Rails, Spacesaver, Cold Climate Pack, 2 x USB in 1st & 2nd rows.
Gone: MY16 D180 HSE Black, Santorini Black

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HmmmUK
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Re: Delays in deliveries - October 2020

Post by HmmmUK » Mon Oct 05, 2020 5:46 pm

It's strange there's still no 'real' YouTube reviews for DS or Evoque PHEV?
I'm reading about delayed P300e orders on the Evoque Owners forum.

Normally a long time before customers get their cars YouTube reviewers are given them!
The only content is mashed up advertising videos, nothing real?
Long time Land Rover owner thinking about a new one! ...Bought a MY15 Evoque 2.2L in Nov 17.
80", 90", Range Rover Classic, Freelander, Discovery

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simon_hill
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Re: Delays in deliveries - October 2020

Post by simon_hill » Mon Oct 05, 2020 6:41 pm

HmmmUK wrote:
Mon Oct 05, 2020 5:46 pm
It's strange there's still no 'real' YouTube reviews for DS or Evoque PHEV?
I'm reading about delayed P300e orders on the Evoque Owners forum.

Normally a long time before customers get their cars YouTube reviewers are given them!
The only content is mashed up advertising videos, nothing real?
Yes, I had noticed that and was puzzled by it. It also seems a bit of a surprise that even now there are no demo cars in local franchises; you'd think the first few vehicles would be rushed to franchisees and reputable motoring journalists. That would seem like the most basic bit of marketing.

There will be more people who either want to test drive or read a review before ordering, than people like me who simply ordered it on the basis of the specification. (I'm not totally mad as it will be my third new Disco Sport - I assumed the addition of the PHEV-kit won't fundamentally alter the car's driving behaviour.)
Land Rover owner since a Defender 90 in the 1980s. Series of Discoverys, until downsizing to Discovery Sport in 2015. Disco Sport R-Dynamic S p300e (PHEV) arriving later in 2020.

Paul41
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Re: Delays in deliveries - October 2020

Post by Paul41 » Mon Oct 05, 2020 8:00 pm

Same here Simon, have they even built a production PHEV yet? I personally doubt it, reason being my dealer hasn’t been able to place the order with LR yet! (They told me on the 23/9 that 21MY orders were still not being accepted). As VDS recently posted the WTLP figures are only estimates, this is not what you would expect of model that is supposed to be production ready? With no press reviews etc should I be getting cold feet at the lack of transparency from LR?
HSE MY17 Corris/black roof/privacy glass/HUD/blind spot monitor-reverse traffic detect/surround cameras/wade sensing/ACC/ towbar/full size spare/Adaptive dynamics/Entertainment pack/incontrol pro/Mem seats/ATPC/Heated steering wheel/service pack/Gtechniq

Barnsh
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Re: Delays in deliveries - October 2020

Post by Barnsh » Mon Oct 05, 2020 8:25 pm

Paul41 wrote:
Mon Oct 05, 2020 8:00 pm
Same here Simon, have they even built a production PHEV yet? I personally doubt it, reason being my dealer hasn’t been able to place the order with LR yet! (They told me on the 23/9 that 21MY orders were still not being accepted). As VDS recently posted the WTLP figures are only estimates, this is not what you would expect of model that is supposed to be production ready? With no press reviews etc should I be getting cold feet at the lack of transparency from LR?
The lack of complete and accurate WLTP data would certainly hold them up as they can’t be registered.
Interesting times .
My18 FPace, 25t, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:

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