Newbies Should Read This

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PhilMabbots17
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Joined: Fri Jul 21, 2017 10:44 am

Newbies Should Read This

Post by PhilMabbots17 » Thu Aug 03, 2017 12:15 am

If you have taken delivery of a new 2 litre diesel DS since 1st June 2017, or currently have one on order, like me you are probably expecting that the car will go 34,000 km (21,000 miles) or 2 years between services. Based on actual repots it is more likely that your first service will be needed between 16,000 km and 19,000 km (10,000 to 12,000 miles) even as few as 8,000 miles. Mine is eating up service miles twice as fast as I am adding real miles so I now expect to have to pay - yes, you read that correctly, "pay" - for an interim oil change in about 12 months time with a mileage of 11,300 / this is based on the current reading on the dash less the miles I'm expecting to 'lose'. I found out about this a month after I took delivery so am not best pleased to say the least. The sales rep who sold my car claims the service interval should be as per the brochure but that's looking more and more like total BS and LR seem to have confirmed the problem is real. There's a useful thread called Service Interval here, viewtopic.php?f=8&t=5379&start=210 (this is 2/3 of the way through but there's a useful download on this page) - as to whether the service plan will pay for it hasn't been decided, up to now its been done under warranty but from June 1st it looks like service plan only covers the standard services and these oil changes will be extra and not covered under warranty. I wish this had been known about before I handed over any money as now I feel I have lost any leverage I might had.
2017 (66) Mercedes GLC 220d 4Matic Sport
REJECTED 17MY DS HSE 2.0L 148HP Indus Silver Park Assist Electric Tow Bar


D3GGY
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Re: Newbies Should Read This

Post by D3GGY » Thu Aug 03, 2017 7:39 am

I had an interim oil change at 11000 miles under warranty. Unless the software fix has corrected the over injection of fuel on the regen, I expect every interim oil change on warranty too.
HSE Lux Corris Grey with adaptive headlights, camera pack, incontrol remote, all terrain progress control, reduced spare wheel. Delivered 14/3/17 :D


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PhilMabbots17
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Re: Newbies Should Read This

Post by PhilMabbots17 » Thu Aug 03, 2017 9:18 am

D3GGY wrote:
Thu Aug 03, 2017 7:39 am
I had an interim oil change at 11000 miles under warranty. Unless the software fix has corrected the over injection of fuel on the regen, I expect every interim oil change on warranty too.

D3GGY, you should be OK up to 80000 km, as will all owners who took delivery up to 31st May. My post (which was well overdue) was for the benefit of people like me who have a warranty start date in June, July or August. But it is also a heads-up for people still waiting for delivery who won't have a clue and will be expecting 21000 miles or something close to it. There may be time for some of them to apply pressure on the distribution chain before they sign the finance or hand over a big wedge of cash. Come next September many people will be wishing they had seen this thread.
2017 (66) Mercedes GLC 220d 4Matic Sport
REJECTED 17MY DS HSE 2.0L 148HP Indus Silver Park Assist Electric Tow Bar


OT76
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Re: Newbies Should Read This

Post by OT76 » Fri Aug 04, 2017 7:10 am

Thank you ++ for this. I'm due to collect my brand new DS on / around 15th Sept and before any money is handed over I will be requesting confirmation from my dealer and / or LR directly that there will be no charge to me for any interim oil changes (or any other services) given that I will be taking out their 75k miles / 5 year service pack.
MY18 HSE Auto 180 Diesel Firenze Red, Black Alloys, Narvik Black Pack 1, roof rails, heated steering wheel, spare wheel, red shift paddles, BS & RT sensor, service plan, PPF & Gtechniq CSB
Collection date 15/9/17
Buckinghamshire


VeryDiscoSport
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Re: Newbies Should Read This

Post by VeryDiscoSport » Mon Aug 07, 2017 12:36 am

Latest must-read threads for New Owners / Will-be Owners / Wannabe Owners

Read the last 16 pages of this thread: viewtopic.php?f=8&t=5379&start=210

New Thread on the Latest Service Plan: viewtopic.php?f=8&t=6181
17MY SE Tech - Rejected after 167 Days, 6,700 Miles, Full Refund


VeryDiscoSport
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Re: Newbies Should Read This

Post by VeryDiscoSport » Tue Aug 08, 2017 10:30 pm

I have written an open letter to senior technical management at Jaguar Land Rover regarding the Diesel Dilution problem and additional Servicing Costs for the Discovery Sport. If you haven't finalised your order for a 2.0 litre diesel, or you are currently awaiting delivery of one, this will be of interest to you.

viewtopic.php?f=12&t=6190&p=69157#p69157
17MY SE Tech - Rejected after 167 Days, 6,700 Miles, Full Refund


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PhilMabbots17
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Re: Newbies Should Read This

Post by PhilMabbots17 » Sun Sep 10, 2017 12:19 pm

A recent report from a Discovery owner who found out about this issue too late, costing him over £300.


https://disco5.co.uk/forum/thread732-15.html
2017 (66) Mercedes GLC 220d 4Matic Sport
REJECTED 17MY DS HSE 2.0L 148HP Indus Silver Park Assist Electric Tow Bar


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Woolmeister
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Re: Newbies Should Read This

Post by Woolmeister » Sun Sep 10, 2017 2:14 pm

Does anybody here feel they have been "mis-sold" their DS or LR Service Plan, based on this issue?

Are there 21,000 mile service intervals documented anywhere in product/marketing literature? It is defined in my service plan documentation but I'm struggling to find any other product literature that now calls out the 21,000 mile service intervals (unsurprisingly).

One of the reasons for trading in my D3 for a DS was the extended service intervals. I'm now finding that my DS is requesting a service after 14,000 miles due to the widely publicised oil dilution issue which - as far as I'm concerned - meets the "Not As Described" criteria of the Consumer Rights Act 2015.

Is this sufficient reason to reject a car?


Steve
17MY HSE Auto 180 in Carpathian Grey with Ebony Leather, Privacy Glass, Roof Rails, and Row 2 USB.
Stereophonic B Pillar Ticking (No Cost Option) and a horrendous auto box.
DISCO3.CO.UK Contributor of 10 Years - Trying a DS for a while
MINI Cooper D Convertible


VeryDiscoSport
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Re: Newbies Should Read This

Post by VeryDiscoSport » Sun Sep 10, 2017 10:50 pm

Woolmeister wrote:
Sun Sep 10, 2017 2:14 pm
Is this sufficient reason to reject a car?
Steve

Yes, my solicitor says it is. I wrote to JLR explaining that I had bought the DS because of a statement printed on page 46 of the Discovery Sport brochure, “Above & Beyond” (LRML 5157/16):

“Not only are the new Ingenium engines substantially lighter, more fuel-efficient and more refined than predecessors, they are also more affordable and convenient to own thanks to servicing intervals extended from 16,000 to 21,000 miles/two years”.

Anyone with an original hard-copy 17MY brochure might want to hang on to it.

PS: The oil changes are not being done "under warranty". A quick google of the definition for a warranty will reveal why the words used in official correspondence from the company are "gesture of goodwill". http://www.businessdictionary.com/defin ... ranty.html
17MY SE Tech - Rejected after 167 Days, 6,700 Miles, Full Refund


PaulCP
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Location: Suffolk

Re: Newbies Should Read This

Post by PaulCP » Mon Sep 11, 2017 8:49 am

Would the fact that JLR have agreed to perform interim oil changes FOC not be a good defence for them should any attempt be made to reject on misinformation about service intervals alone.

I would imagine that the fuel dilution and potential effects of are more of an argument but, at the moment, we have no conclusive evidence of the effect other than oil expert views.
Now: Lexus RX 450h F Sport + Premier Pack
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