Here's the reply I recieved from my dealership.
"Service Compliance Notification JLRP00100v2
There are three points of interest mentioned in this Bulletin which may help with understanding the nature of your concern
If you have access to this Bulletin you can read the following:
· Page 3 // Section 3, Service Message Reset for Oil Service // Bullet point 3 reads -- Oil dilution (diesel only) (requested if > 6.1% ) (Varies across engines )
I have high lighted the words ‘Varies across engines. So you can see that 6.1 % is not necessarily specific to your vehicle. It is quite normal to reset at 7.1%
· Page 4 // Section 2, Service due to oil dilution // Bullet point 2 reads --
Marketing brochure and internet sites have been updated from 1st June 2017 to set future customer
expectation that service intervals will depend on driving style and usage.
· Page 4 // Section 2, Service due to oil dilution // Bullet points 3 & 4 reads --
Following completion of the campaigns, the customer will be expected to bring their vehicle in to a
retailer once the 'Service Required' message is displayed on the Instrument Cluster or InControl App.
The retailer should use the JLR Approved Diagnostic Tool to determine if an 'Oil Service' or 'Full
Service' is required based on the % oil dilution and time and distance covered since last full service.
Any additional oil services that are required on top of published full service intervals/current service
plans (up to 50,000 miles or 80,500 km) can be provided to the customer free of charge using Goodwill.
This applies to the following models only:
16-17MY 3.0L diesel Range Rover / Range Rover Sport with a warranty start date prior to 1st
16-17MY 2.0L diesel Evoque / Discovery Sport with a warranty start date prior to 1st June 2017
Oil services required on these models outside of the specified period, or on any other Jaguar Land
Rover vehicles not specified above, should be charged directly to the customer."
This contradicts the last email which suggested one "goodwill service" could be provided.
When I raised the issue of oil dilution prior to ordering in October 2017 the salesman, and a rep from servicing, at the same dealership, assured me that additional oil services would be applied under warranty, if required by the vehicle.
Any suggestions, gratefully recieved.