Service interval

Engine, Exhaust, Drivetrain, ECU Faults and Fixes
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Dashnine
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Re: Service interval

Post by Dashnine » Sat Nov 17, 2018 1:48 pm

a2b2 wrote:
Fri Nov 16, 2018 10:55 pm
Thanks, Past master.

I get it now; a goodwill gesture not on OSH makes sense.

What confused me (easily done!) was that the first oil and filter change, which was done at 6,900 miles, was entered into the OSH by a Spanish Main dealer. To muddy the waters further, they logged the work as both an oil/filter change and a main service. I’ve been assuming that they couldn’t log the one without the other.

Off now to polish my interrogation skills and find out why my service range was set to 12,150 miles.
They’ll never expect the Spanish Inquisition! :-)
MY19 P240 HSE, Indus Silver, Black Pack, Privacy Glass, 12 Way Memory Seats, Roof Rails, Spacesaver, Cold Climate Pack, 2 x USB in 1st & 2nd rows.
Gone: MY16 D180 HSE Black, Santorini Black


a2b2
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Re: Service interval

Post by a2b2 » Sat Nov 17, 2018 2:53 pm

Ho ho!!.....I guess nobody does!!

(...and I don’t expect a straight answer about the service reset...!)
MY17 (March) SE Tech 180 Auto..Loire Blue, xenons, deployable towbar, 7 Seats, No Spare.
Previously:
Hillman Husky Estate !!
7 Diff Marques
Audi A4 Quattro Avant (13 years faultless!)


Chilliblu
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Re: Service interval

Post by Chilliblu » Mon Dec 03, 2018 1:23 pm

Back on the good old Oil dilution issue but with a slight twist. My car is now 6 months old and has covered 9,000 miles. The service light has now come on. I phoned my JLR dealer who has a centralized service system. The service assistant told me "it's not due a service, It must have a fault". They suggested it should be booked in for fault diagnosis but with the proviso that if a fault is not found then there will be a charge to me of £180. Can you believe it!! they are telling me it has a fault but warning me it could cost £180 because the oil needs changing too early..... Only at JLR. by the way they could not book me in for a service for at least 28 days.
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Badgerface
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Re: Service interval

Post by Badgerface » Mon Dec 03, 2018 1:54 pm

Interesting.

Particularly that an oil change at a main dealers is.......erm...£188.

Now, there's something to think about........not that I'm suggesting that dealers are as dishonest as night follows day...
17MY HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack/ICTP/825w Meridian Audio
13MY HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
12MY HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


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Zedman
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Re: Service interval

Post by Zedman » Mon Dec 03, 2018 2:05 pm

Badgerface wrote:
Mon Dec 03, 2018 1:54 pm
Interesting.

Particularly that an oil change at a main dealers is.......erm...£188.

Now, there's something to think about........not that I'm suggesting that dealers are as dishonest as night follows day...
I was quoted £280 at GS Coventry - not that I paid for mine!!!
MY17 HSE Black Auto in Fuji White. Ordered 24th April 2017. Build date 9th June 2017. Del 1st August.

The garage: 2013 Nissan 370Z Nismo, 2014 Harley Davidson Breakout, 2001 Suzuki GSX750.


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Badgerface
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Re: Service interval

Post by Badgerface » Mon Dec 03, 2018 2:50 pm

GS Coventry and Stratford both quote on their own website £188.

I sometimes am certain that they make it up as they go along.....I remember taking the Freelander in for its second service there and being presented with a bill for £220 MORE than I had been quoted by email the previous fortnight when making the booking. There was no argument or running off to get a managers approval, she simply reduced the invoice to match the email. Perhaps the service bints are told to charge as much as they think that they can get away with!?!

Needless to say, I stopped using them after that....
17MY HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack/ICTP/825w Meridian Audio
13MY HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
12MY HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


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Zedman
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Re: Service interval

Post by Zedman » Mon Dec 03, 2018 2:55 pm

Badgerface wrote:
Mon Dec 03, 2018 2:50 pm
GS Coventry and Stratford both quote on their own website £188.

I sometimes am certain that they make it up as they go along.....I remember taking the Freelander in for its second service there and being presented with a bill for £220 MORE than I had been quoted by email the previous fortnight when making the booking. There was no argument or running off to get a managers approval, she simply reduced the invoice to match the email. Perhaps the service bints are told to charge as much as they think that they can get away with!?!

Needless to say, I stopped using them after that....
That's interesting............
MY17 HSE Black Auto in Fuji White. Ordered 24th April 2017. Build date 9th June 2017. Del 1st August.

The garage: 2013 Nissan 370Z Nismo, 2014 Harley Davidson Breakout, 2001 Suzuki GSX750.


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PhilMabbots17
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Re: Service interval

Post by PhilMabbots17 » Mon Dec 03, 2018 5:16 pm

Chilliblu wrote:
Mon Dec 03, 2018 1:23 pm
Back on the good old Oil dilution issue but with a slight twist. My car is now 6 months old and has covered 9,000 miles. The service light has now come on. I phoned my JLR dealer who has a centralized service system. The service assistant told me "it's not due a service, It must have a fault". They suggested it should be booked in for fault diagnosis but with the proviso that if a fault is not found then there will be a charge to me of £180. Can you believe it!! they are telling me it has a fault but warning me it could cost £180 because the oil needs changing too early..... Only at JLR. by the way they could not book me in for a service for at least 28 days.
Chilliblu, before they delivered a 2WD instead of the AWD you paid for, you said you'd read through the forum pages and identified problems with build quality, fuel economy and resale values. You had already ordered your car by then but you didn't mention whether you had seen this thread (it had 1,950 posts on 4th January 2018), or the one that I started (Newbies Should Read This), either of which ought to have alerted you to the advisability of taking out a service plan with any diesel DS.

If you have taken out a service plan, there will be nothing to pay because these are "predictable" oil services which, post-June 2017, are included in the contract. If you are without a service plan, they should still cover it under the spirit of JLRP00100. However, from what you have said, I think you should prepare yourself in advance for something like this, "We have checked the car and found that it is functioning normally. However, the oil dilution was high and this was due to your driving style. We have therefore changed the oil and filter and that will be £280 please. We have also topped up your AdBlue."

Forewarned and all that.
2019 (19) TBA 8-)
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2017 (17) Land Rover DS HSE 2.0L (Rejected)


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Badgerface
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Re: Service interval

Post by Badgerface » Mon Dec 03, 2018 5:55 pm

PhilMabbots17 wrote:
Mon Dec 03, 2018 5:16 pm
"We have checked the car and found that it is functioning normally. However, the oil dilution was high and this was due to your driving style. We have therefore changed the oil and filter and that will be £280 please. We have also topped up your AdBlue."
And that will be a further £30 please 😂😂😂
17MY HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack/ICTP/825w Meridian Audio
13MY HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
12MY HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


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Re: Service interval

Post by Past master » Mon Dec 03, 2018 10:34 pm

Things don't change. I remember going in to a Bedford dealer in SE London (which is now a LR dealer on a different site) and while I waited at the counter as they dealt with the paperwork for another customer, the senior of the two staff said, in front of me, "Oh he's coming in with a blank cheque. Stick another hundred on the bill". Needless to say I checked my own bill very carefully and found another dealer (who wasn't much better).
MY16 SETech 180 diesel Santorini Black


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