Service interval

Engine, Exhaust, Drivetrain, ECU Faults and Fixes
a2b2
Posts: 29
Joined: Sun Feb 25, 2018 1:59 pm

Re: Service interval

Post by a2b2 » Sat Nov 17, 2018 2:53 pm

Ho ho!!.....I guess nobody does!!

(...and I don’t expect a straight answer about the service reset...!)
MY17 (March) SE Tech 180 Auto..Loire Blue, xenons, deployable towbar, 7 Seats, No Spare.
Previously:
Hillman Husky Estate !!
7 Diff Marques
Audi A4 Quattro Avant (13 years faultless!)


Chilliblu
Posts: 22
Joined: Sat Dec 23, 2017 11:11 am
Location: Cheshire

Re: Service interval

Post by Chilliblu » Mon Dec 03, 2018 1:23 pm

Back on the good old Oil dilution issue but with a slight twist. My car is now 6 months old and has covered 9,000 miles. The service light has now come on. I phoned my JLR dealer who has a centralized service system. The service assistant told me "it's not due a service, It must have a fault". They suggested it should be booked in for fault diagnosis but with the proviso that if a fault is not found then there will be a charge to me of £180. Can you believe it!! they are telling me it has a fault but warning me it could cost £180 because the oil needs changing too early..... Only at JLR. by the way they could not book me in for a service for at least 28 days.
MY18 DS 150 HSE Byron Blue
Mercedes E-Class


User avatar
Badgerface
Posts: 1514
Joined: Fri Jul 28, 2017 5:38 pm
Location: Warwickshire
Has thanked: 15 times
Been thanked: 58 times

Re: Service interval

Post by Badgerface » Mon Dec 03, 2018 1:54 pm

Interesting.

Particularly that an oil change at a main dealers is.......erm...£188.

Now, there's something to think about........not that I'm suggesting that dealers are as dishonest as night follows day...
MY17 HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack/ICTP/825w Meridian Audio
MY13 HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
MY12 HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


User avatar
Zedman
Posts: 357
Joined: Mon Apr 24, 2017 12:48 pm
Location: Warwick
Has thanked: 27 times

Re: Service interval

Post by Zedman » Mon Dec 03, 2018 2:05 pm

Badgerface wrote:
Mon Dec 03, 2018 1:54 pm
Interesting.

Particularly that an oil change at a main dealers is.......erm...£188.

Now, there's something to think about........not that I'm suggesting that dealers are as dishonest as night follows day...
I was quoted £280 at GS Coventry - not that I paid for mine!!!
MY17 HSE Black Auto in Fuji White. Ordered 24th April 2017. Build date 9th June 2017. Del 1st August.

The garage: 2013 Nissan 370Z Nismo, 2014 Harley Davidson Breakout, 2001 Suzuki GSX750.


User avatar
Badgerface
Posts: 1514
Joined: Fri Jul 28, 2017 5:38 pm
Location: Warwickshire
Has thanked: 15 times
Been thanked: 58 times

Re: Service interval

Post by Badgerface » Mon Dec 03, 2018 2:50 pm

GS Coventry and Stratford both quote on their own website £188.

I sometimes am certain that they make it up as they go along.....I remember taking the Freelander in for its second service there and being presented with a bill for £220 MORE than I had been quoted by email the previous fortnight when making the booking. There was no argument or running off to get a managers approval, she simply reduced the invoice to match the email. Perhaps the service bints are told to charge as much as they think that they can get away with!?!

Needless to say, I stopped using them after that....
MY17 HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack/ICTP/825w Meridian Audio
MY13 HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
MY12 HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


User avatar
Zedman
Posts: 357
Joined: Mon Apr 24, 2017 12:48 pm
Location: Warwick
Has thanked: 27 times

Re: Service interval

Post by Zedman » Mon Dec 03, 2018 2:55 pm

Badgerface wrote:
Mon Dec 03, 2018 2:50 pm
GS Coventry and Stratford both quote on their own website £188.

I sometimes am certain that they make it up as they go along.....I remember taking the Freelander in for its second service there and being presented with a bill for £220 MORE than I had been quoted by email the previous fortnight when making the booking. There was no argument or running off to get a managers approval, she simply reduced the invoice to match the email. Perhaps the service bints are told to charge as much as they think that they can get away with!?!

Needless to say, I stopped using them after that....
That's interesting............
MY17 HSE Black Auto in Fuji White. Ordered 24th April 2017. Build date 9th June 2017. Del 1st August.

The garage: 2013 Nissan 370Z Nismo, 2014 Harley Davidson Breakout, 2001 Suzuki GSX750.


User avatar
PhilMabbots17
Posts: 117
Joined: Fri Jul 21, 2017 10:44 am
Has thanked: 5 times
Been thanked: 12 times

Re: Service interval

Post by PhilMabbots17 » Mon Dec 03, 2018 5:16 pm

Chilliblu wrote:
Mon Dec 03, 2018 1:23 pm
Back on the good old Oil dilution issue but with a slight twist. My car is now 6 months old and has covered 9,000 miles. The service light has now come on. I phoned my JLR dealer who has a centralized service system. The service assistant told me "it's not due a service, It must have a fault". They suggested it should be booked in for fault diagnosis but with the proviso that if a fault is not found then there will be a charge to me of £180. Can you believe it!! they are telling me it has a fault but warning me it could cost £180 because the oil needs changing too early..... Only at JLR. by the way they could not book me in for a service for at least 28 days.
Chilliblu, before they delivered a 2WD instead of the AWD you paid for, you said you'd read through the forum pages and identified problems with build quality, fuel economy and resale values. You had already ordered your car by then but you didn't mention whether you had seen this thread (it had 1,950 posts on 4th January 2018), or the one that I started (Newbies Should Read This), either of which ought to have alerted you to the advisability of taking out a service plan with any diesel DS.

If you have taken out a service plan, there will be nothing to pay because these are "predictable" oil services which, post-June 2017, are included in the contract. If you are without a service plan, they should still cover it under the spirit of JLRP00100. However, from what you have said, I think you should prepare yourself in advance for something like this, "We have checked the car and found that it is functioning normally. However, the oil dilution was high and this was due to your driving style. We have therefore changed the oil and filter and that will be £280 please. We have also topped up your AdBlue."

Forewarned and all that.
2017 (66) Mercedes GLC 220d 4Matic Sport
REJECTED: 17MY DS HSE 2.0L 148HP Indus Silver Park Assist Electric Tow Bar


User avatar
Badgerface
Posts: 1514
Joined: Fri Jul 28, 2017 5:38 pm
Location: Warwickshire
Has thanked: 15 times
Been thanked: 58 times

Re: Service interval

Post by Badgerface » Mon Dec 03, 2018 5:55 pm

PhilMabbots17 wrote:
Mon Dec 03, 2018 5:16 pm
"We have checked the car and found that it is functioning normally. However, the oil dilution was high and this was due to your driving style. We have therefore changed the oil and filter and that will be £280 please. We have also topped up your AdBlue."
And that will be a further £30 please 😂😂😂
MY17 HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack/ICTP/825w Meridian Audio
MY13 HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
MY12 HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


Past master
Posts: 970
Joined: Fri Oct 07, 2016 5:30 pm
Location: Isle of Ely
Has thanked: 10 times
Been thanked: 11 times

Re: Service interval

Post by Past master » Mon Dec 03, 2018 10:34 pm

Things don't change. I remember going in to a Bedford dealer in SE London (which is now a LR dealer on a different site) and while I waited at the counter as they dealt with the paperwork for another customer, the senior of the two staff said, in front of me, "Oh he's coming in with a blank cheque. Stick another hundred on the bill". Needless to say I checked my own bill very carefully and found another dealer (who wasn't much better).
MY16 SETech 180 diesel Santorini Black


User avatar
PhilMabbots17
Posts: 117
Joined: Fri Jul 21, 2017 10:44 am
Has thanked: 5 times
Been thanked: 12 times

E-pace - history repeats itself

Post by PhilMabbots17 » Fri Dec 07, 2018 5:22 pm

Nearly 3 years after the first DS owners discovered this problem and nothing has changed...
Tracy4567 wrote:
Wed Nov 28, 2018 1:45 pm
Hi
Wonder if anyone else has had the scheduled service due reminder on dash and app? So frustrated! Called dealer and told that because I only do short journeys it probably needs oil and filter change. REALLY? Surely it doesnt mean that every 5,ooo miles im going to have to pay out £307. Have booked car in for next week but im not convinced that the explanation i was given was accurate. Don't want to pay out unnecessarily.

Firenze red d180 s.
mrchiggles wrote:
Wed Nov 28, 2018 3:07 pm
Others on here have mentioned this as an issue - I for one will be on to Jaguar to complain if this happens to me - the advertised service intervals are what they are and at no point was I advised that shorter journeys would result in additional oil change costs
tecmic wrote:
Thu Nov 29, 2018 11:45 am
No way! Service interval is 2 years or 21k miles for the diesel or 12 months and 16k for the petrol, innit? that's got to be a software bug.... get a different dealer's opinion.

https://www.parkers.co.uk/jaguar/e-pace ... costs-mpg/
Joweb wrote:
Fri Nov 30, 2018 5:23 pm
My service message first came on at 2500 miles, garage turned it off and now it has popped back on at 4700 miles it's booked into the garage next week to investigate
Joweb wrote:
Fri Dec 07, 2018 5:07 pm
Back from the garage after an oil and filter change, advised it was because I only do small journeys they have done it free on this occasion but have advised if it keeps happening (which it is expected to) it will be chargeable I've done 5000 miles since March and it's happened twice now! :roll:
2017 (66) Mercedes GLC 220d 4Matic Sport
REJECTED: 17MY DS HSE 2.0L 148HP Indus Silver Park Assist Electric Tow Bar


Post Reply

Return to “Engine and Drivetrain”