SSM73697

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Barnsh
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Re: SSM73697

Post by Barnsh » Sun Mar 25, 2018 8:31 pm

MMAA101 wrote:
Sun Mar 25, 2018 7:37 pm
Hi, Jist wanted to thank you guys for this thread. It’s definitely a very important piece of information. My nightmare stories are posted at the “Restricted Performance” thread. And a very big thank you to Barnsh who made sense of the numbers in this SSM (would anyone know what SSM mean???- I’m guessing “M”is memorandum?).

No wonder I am in deep mess, my VIN is right smack in the middle 688###. The faults are not mine/ the drivers... it’s “a quality flaw”and its expected to fail.

The diagnosis was done sometime 12December though the report that they forwarded to us was dated 9 January. I wonder if this valuable info (especially no. 5, on retailer’s action “if any repairs are carried out, please book to warranty” was even considered at all? Hmmm, I guess Barnsh had a good foresight when she said it will all boil down to them saying it’s “driver’s fault.” That’s their convenient excuse to make us shoulder the repair on an already rejected car (first breakdown 28 days after purchase- then 3 more after that).

Again, thanks.
Hi it’s a great crowd on here and we all do try to get to the bottom of things, sometimes successfully and sometimes not.

The SSM is Special Service Message, it went clean out of my head the other night :roll:
I do hope they find you are affected by this and they do the right thing and foot the bill.

PS
I’ve never heard of someone paying a repair bill on a car they have already successfully rejected , and especially on the very componant it was successfully rejected for.

Fingers crossed for you
My18 FPace, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:


MMAA101
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Re: SSM73697

Post by MMAA101 » Sun Mar 25, 2018 8:59 pm

Sorry me again, just checking.

As the codes for engine warning lights were included in here. Would anyone know if there’s a code that should register if the DPF has regenerated or cleared? I am wondering cause I did drive the car as prescribed (40miles for 20mins-I did 35mins, as registered on the remote app). I definitely saw it light up green saying it was regenerating and then cleared. But service is saying that from amber light we drove it for 208miles whilst it’s on. Then The next fault code was red/limp mode, Really? Given our history I don’t think a car with amber warning can even be driven as far as 208miles.

The weird bit is, it turned yellow then turned red several minutes after. So being undriveable, we had JLR Road Assist/AA loaded it up and delivered to service.

Is it right that it might have not registered because they are just looking for fault codes? And regeneration and clearing isn’t a fault.

=====
I don’t know if it’s connected, but we often see outside temp registering below freezing even if it was summer (-30s), and a couple of times referring to obstruction to front cameras - and we definitely don’t have a front camera (hahaha, not unless they set up extra features I didn’t pay for). I mentioned this to the service advisor who handled our first 3 DPF issues. We even booked a service date to have it checked, but it seemed to clear o it’s own, so we cancelled it. Unfortunately, that brilliant Service Adviser has resigned a week before the 4th DPF nightmare.


Barnsh
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Re: SSM73697

Post by Barnsh » Sun Mar 25, 2018 9:36 pm

MMAA101 wrote:
Sun Mar 25, 2018 8:59 pm


=====
I don’t know if it’s connected, but we often see outside temp registering below freezing even if it was summer (-30s), and a couple of times referring to obstruction to front cameras - and we definitely don’t have a front camera (hahaha, not unless they set up extra features I didn’t pay for). I mentioned this to the service advisor who handled our first 3 DPF issues. We even booked a service date to have it checked, but it seemed to clear o it’s own, so we cancelled it. Unfortunately, that brilliant Service Adviser has resigned a week before the 4th DPF nightmare.
The negative temperatures in summer was caused by the ambient temp sensor, there is now a fix for this.
The camera issue you are seeing is because of the forward facing cameras for Autonomous Emergency Braking system . Everyone has those cameras they are mounted at the top of the screen behind the rear view mirtor. They have to be clear of first Frost or condensation to work properly.

I don’t think and wouldn’t expect there’s a fault code for the green light on clearing the DPF as it’s not a fault , perhaps someone else can confirm this ?
My18 FPace, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:


MMAA101
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Joined: Tue Jun 20, 2017 12:04 am

Re: SSM73697

Post by MMAA101 » Tue Mar 27, 2018 2:34 pm

Thanks Barnsh, but they should somehow be able to track a regeneration, right? What am I saying, they can’t even track an amber light before turning red 🙄.

I’ve rung an independent JLR Specialist technician to inquire about some issues. He said it is odd to hear a conclusion of “Diver’s fault” on a car that’s been declared with faulty DPF. Not even encountered a 250mile threshold to come up with such a conclusion. Moreover, he is aware that there is a design and technical issue with DS Sport 17MY.

How come it’s a fact to others but JLR seems not to know? 😡

====
DS HSE MY17 - Kaikoura Brown, Black Alloy, Climate Control Pack, rejected since AUG but still paying for it and using a car hire


Barnsh
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Re: SSM73697

Post by Barnsh » Tue Mar 27, 2018 3:02 pm

MMAA101 wrote:
Tue Mar 27, 2018 2:34 pm
Thanks Barnsh, but they should somehow be able to track a regeneration, right? What am I saying, they can’t even track an amber light before turning red 🙄.

I’ve rung an independent JLR Specialist technician to inquire about some issues. He said it is odd to hear a conclusion of “Diver’s fault” on a car that’s been declared with faulty DPF. Not even encountered a 250mile threshold to come up with such a conclusion. Moreover, he is aware that there is a design and technical issue with DS Sport 17MY.

How come it’s a fact to others but JLR seems not to know? 😡

====
DS HSE MY17 - Kaikoura Brown, Black Alloy, Climate Control Pack, rejected since AUG but still paying for it and using a car hire
They can track the last regeneration, it shows when they connect to the vehicle .
They can see how many of the previous generations were successful too.

The 250 mile regeneration is set by the vehicle. If it has not successfully regenerated during recent runs it initiates one approximately every 250 miles. This is in the document on how the regeneration of the DS works which is on the forum somewhere already.

We know there is a “design and technical issue “ by referring to JLRP00100 where it advises of increased regenerations due to “hardware and rechnical differences” from other JLR vehicles. This I suspect is perhaps what your Independant specialist is referring to.

Anyvway you should here back from your dealer about the SMM shortly, also from the FSA Ombudsman who seems to be on your side.,
My18 FPace, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:


roydonaldson
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Re: SSM73697

Post by roydonaldson » Mon Jul 16, 2018 11:33 am

Does SSM73697 exist still ? When I search topix, all I can seem to come up with is LTB01164v2 Auto Amber Diesel Particulate Filter (DPF) Warnings.
2017 Discovery Pro, HSE, Nav Pro.


Barnsh
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Re: SSM73697

Post by Barnsh » Mon Jul 16, 2018 2:39 pm

roydonaldson wrote:
Mon Jul 16, 2018 11:33 am
Does SSM73697 exist still ? When I search topix, all I can seem to come up with is LTB01164v2 Auto Amber Diesel Particulate Filter (DPF) Warnings.
Perhaps it has been changed to an LTB, without seeing the contents its hard to say.
Try downloading it and you may find the answer.

It’s not the first time though that an SSM has dissapeared , thus its worth copying them out when you have paid for access.
The SSM has made it to the Financial Ombudsman during several rejections, resulting in questions being put to JLR ( awkward) . In one case JLR were blatant enough to say they hadn’t heard of it, until a copy was sent to them . They further denied that the customers DPF could be found after removal , strange as it was sent back from the dealer to them ( serial number included).
So there are several possibilities , and Ivsuppose several theories .


Try searching for some of the text and see if it throughs up the new LTB ??
My18 FPace, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:


brokenevoque
Posts: 1
Joined: Fri Dec 07, 2018 9:58 am

Re: SSM73697

Post by brokenevoque » Fri Dec 07, 2018 10:05 am

Barnsh wrote:
Mon Jan 29, 2018 11:25 am
Chippy wrote:
Mon Jan 29, 2018 11:00 am
Barnsh wrote:
Mon Jan 29, 2018 10:05 am

JLR won't change the defective components on those that don't notice it.

There ..,, that sums it up too :-)
It doesn’t make it right but that is completely standard practice in the automotive business.
And for that matter in other areas of business as well.
Yep,
But the point some may miss , is the software control of the SCRF is limited to reading pressure across it to detect full soot loading ( also % of soot amount is gained) from these two sensors either side of the box. We know that 36% full of soot is the trigger for active regeneration, we know over 80% full of soot is a dealer regeneration .

So everyone with this substandard, poor quality , faulty ( which ever one you want to call it ) box IS affected to some degree when doing short runs as part if their "mixed driving " style. Just because we don't see the light does not mean we are unaffected to some degree.

This FB marked box is being replaced with another box which will fix the issue for some not all , and that has to be cost .

Whilst I'm still helping some one reject over faulty DPF, they never saw the light as per this document Although the code was registered.( happened last July ....yes long drawn out fight)
Further engineering input from JLR about this vehicle , when pushed into a corner , they then diagnosed the light was only available to be seen for 2.1 seconds , JLR immediately changed tack and agreed to pay for the DPF replacement as good will. They stated "they could not expect a driver to be able to see this light due to its short duration of illumination'. This precedes this document by 6 months . But this document is now submitted as part of their case.

People that are unaware of this SMM are very much at the hands if the dealer network . Will they be charged £1500 and told it's their driving style or will the dealer find this document?
Hi there, we are currently having DPF issues with our evoque, the roadside assist guy tried to force a regen and said the % on ours was 46% and therefore had to go to the dealer. They got the car and have now said that %46 means the DPF has had it and needs a new one! They have rejected as a warranty claim which we are fighting at the minute.

When I spoke to the technician at the garage he stated that over 46% means the DPF cannot be regenerated even at dealership. This doesn't fit in with the above figures and doesnt make sense as to why the roadside guy would bother sending us to the garage in the first place.

I have asked that they check for th FB code on the SCRF but have had no joy with them doing this.

I am seriously thinking we may have to end up rejecting the car as I am not paying for a new DPF, they have initially offered 60% of the cost as " good will" which they increased as a final offer to 75% yesterday!


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