Dear All,
I'd be grateful to get any advice about something that has happened that seems to have practically killed my wife's car!
She has a 2016 Discovery Sport diesel, with the ingenium engine, and it has only done about 9000 miles or so.
The other day, when I was driving it, it seemed to suffer a catastrophic engine failure: was doing about 60mph or so, when suddenly there was a white puff of smoke from behind me and the rev counter instantly dropped to zero, and the car lost all power and came to a halt. Had to be recovered as couldn't be started. The view of the LR assist technician was that the engine seems to have seized.
We've had the car since new, and it has a Land Rover service plan, where the first scheduled service is at 21,000 miles or 24 months (we have not reached the 24 months yet in our case).
The only maintenance it's needed from us has been, on perhaps one occasion, a slight top up of coolant, on several occasions the screen wash fluid, and on I think 3 occasions, adding more AdBlue. All of which I've done myself and which I consider well within my own competencies, as I've had and self-maintained many cars in the past (This might seem excessive detail to be giving, but you'll see why I'm mentioning it in a minute).
Also, there were no warning lights on or any sign of the impending failure that day. The only thing of note was that, at the start of the journey (about 1 hr each way), the amber light for the DPF regeneration was on, and about 5 min or so into the outbound journey, the green message appeared saying that the DFR regeneration was now complete. Then I carried on the rest of the way of the 1hr journey. And it was about 15-20 min or so into the return leg of the 1hr journey when the car failed.
So back to the story. The car was recovered to an LR dealership. A few days later, I got a call from the service centre saying that their initial tests had revealed the engine was massively over-full with oil. (several litres extra, apparently!) They asked if it had been brought anywhere for servicing, and that maybe that garage might have over-filled the oil, and I said that it has never gone in anywhere for servicing, because the first service interval on our service schedule is 21,000 miles or 24 months. And also I said that I've never had to top up the oil myself. I said to them that if it was overfilled, it can only have been from when we first got it.
Then a few days later they called back and said that their initial in-house tests were showing the engine oil was very over-diluted, and also that it contained AdBlue (and they kind of implied that we had mistakenly filled the AdBlue into the engine!!) I said this definitely wasn't the case, as it has only been me, on about 2 or 3 occasions, who has filled the AdBlue, and I know exactly where I am meant to put it, and I most certainly did not put it into the engine!!!!
That brings the story up to date. I don't know what is going to happen next. And the car is only 9000 or so miles old. My impression so far is that they seem quite keen to be identifying ways to suggest the customer has done something wrong (but maybe I'm being too skeptical? I don't know.)
I'd be grateful if anyone had any ideas or suggestions about what might have happened.
Many thanks
Mike
I'd be grateful to get any advice about something that has happened that seems to have practically killed my wife's car!
She has a 2016 Discovery Sport diesel, with the ingenium engine, and it has only done about 9000 miles or so.
The other day, when I was driving it, it seemed to suffer a catastrophic engine failure: was doing about 60mph or so, when suddenly there was a white puff of smoke from behind me and the rev counter instantly dropped to zero, and the car lost all power and came to a halt. Had to be recovered as couldn't be started. The view of the LR assist technician was that the engine seems to have seized.
We've had the car since new, and it has a Land Rover service plan, where the first scheduled service is at 21,000 miles or 24 months (we have not reached the 24 months yet in our case).
The only maintenance it's needed from us has been, on perhaps one occasion, a slight top up of coolant, on several occasions the screen wash fluid, and on I think 3 occasions, adding more AdBlue. All of which I've done myself and which I consider well within my own competencies, as I've had and self-maintained many cars in the past (This might seem excessive detail to be giving, but you'll see why I'm mentioning it in a minute).
Also, there were no warning lights on or any sign of the impending failure that day. The only thing of note was that, at the start of the journey (about 1 hr each way), the amber light for the DPF regeneration was on, and about 5 min or so into the outbound journey, the green message appeared saying that the DFR regeneration was now complete. Then I carried on the rest of the way of the 1hr journey. And it was about 15-20 min or so into the return leg of the 1hr journey when the car failed.
So back to the story. The car was recovered to an LR dealership. A few days later, I got a call from the service centre saying that their initial tests had revealed the engine was massively over-full with oil. (several litres extra, apparently!) They asked if it had been brought anywhere for servicing, and that maybe that garage might have over-filled the oil, and I said that it has never gone in anywhere for servicing, because the first service interval on our service schedule is 21,000 miles or 24 months. And also I said that I've never had to top up the oil myself. I said to them that if it was overfilled, it can only have been from when we first got it.
Then a few days later they called back and said that their initial in-house tests were showing the engine oil was very over-diluted, and also that it contained AdBlue (and they kind of implied that we had mistakenly filled the AdBlue into the engine!!) I said this definitely wasn't the case, as it has only been me, on about 2 or 3 occasions, who has filled the AdBlue, and I know exactly where I am meant to put it, and I most certainly did not put it into the engine!!!!
That brings the story up to date. I don't know what is going to happen next. And the car is only 9000 or so miles old. My impression so far is that they seem quite keen to be identifying ways to suggest the customer has done something wrong (but maybe I'm being too skeptical? I don't know.)
I'd be grateful if anyone had any ideas or suggestions about what might have happened.
Many thanks
Mike