Touch pro goes off after 1 hour driving or doesn’t come on when cold

Faults and Technical chat for the Discovery Sport
Whitevanman
Posts: 7
Joined: Thu Dec 28, 2017 8:27 pm

Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Whitevanman » Sun Mar 11, 2018 11:26 pm

Hi
I’m just wondering if anyone else has the same problem as me, how they resolved it, if they have resolved it yet ??
I have a my17 Discovery sport with the touch pro infotainment system and a couple of weeks ago when we had the really cold weather it wouldn’t come on along with the heating controls when I started the car up, and it would take differing amounts of time before it came to life ranging from a couple of minutes/miles to on one occasion not coming on at all on my journey from work to home a journey of around 17 miles and 20 minutes, also when I drive for more than over 1 hour the infotainment system will just randomly go off and come back on with no warning or regularity
It has been back to the dealers for a software update but this has had no effect on it and is still as bad as ever


Badgerface
Posts: 833
Joined: Fri Jul 28, 2017 5:38 pm
Location: Warwickshire

Re: Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Badgerface » Mon Mar 12, 2018 5:21 am

Whilst I haven't experienced the unit turning itself off mid-drive, I have had problems with the system booting up from start at random intervals. I just got the green Land Rover logo - nothing else, the heated seat buttons/climate etc are totally inoperative.

I used to switch engine off and back on which seemed to resolve it, but had the big 17c update done 3 weeks ago, and (touchwood) this seems to have cured the problem so far.

You mentioned that you had had a software update, have you had this update done to your vehicle yet?
MY17 HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack
MY13 HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
MY12 HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


Barnsh
Posts: 5296
Joined: Sun Oct 04, 2015 5:20 pm
Location: South East

Re: Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Barnsh » Tue Mar 13, 2018 1:08 pm

Whitevanman wrote:
Sun Mar 11, 2018 11:26 pm
Hi
I’m just wondering if anyone else has the same problem as me, how they resolved it, if they have resolved it yet ??
I have a my17 Discovery sport with the touch pro infotainment system and a couple of weeks ago when we had the really cold weather it wouldn’t come on along with the heating controls when I started the car up, and it would take differing amounts of time before it came to life ranging from a couple of minutes/miles to on one occasion not coming on at all on my journey from work to home a journey of around 17 miles and 20 minutes, also when I drive for more than over 1 hour the infotainment system will just randomly go off and come back on with no warning or regularity
It has been back to the dealers for a software update but this has had no effect on it and is still as bad as ever
What version do you have listed if you follow below image.

Ps the update that caused slow start ups was pulled by JLR and another released end of Feb.

67B063AA-EE34-481A-87F9-BF436F138CE8.jpeg

EAE559F1-A8A0-44B2-A967-BE50350668C2.png

My18 FPace, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:




Whitevanman
Posts: 7
Joined: Thu Dec 28, 2017 8:27 pm

Re: Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Whitevanman » Thu Apr 05, 2018 12:15 pm

This is the software version I have on my system


Badgerface
Posts: 833
Joined: Fri Jul 28, 2017 5:38 pm
Location: Warwickshire

Re: Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Badgerface » Thu Apr 05, 2018 1:38 pm

And therein lies your problem - it's not optimised for ICTP. Book it in and tell the dealer that you want the latest version owing to booting problems (I had the same issues at the start of the year - all resolved for now)
MY17 HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack
MY13 HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
MY12 HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


Whitevanman
Posts: 7
Joined: Thu Dec 28, 2017 8:27 pm

Re: Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Whitevanman » Thu Apr 19, 2018 6:21 pm

My car is again in the dealership having problems supposedly rectified including the one above, thanks for the information and I will email the service department and ask them if they can put the latest software on,
On a positive note they have given me a MY18 Discovery Sport black edition with the 240bhp twin turbo engine which is very good and powerful


Barnsh
Posts: 5296
Joined: Sun Oct 04, 2015 5:20 pm
Location: South East

Re: Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Barnsh » Thu Apr 19, 2018 6:39 pm

Good news, please let us know how you get on .
My18 FPace, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:


Badgerface
Posts: 833
Joined: Fri Jul 28, 2017 5:38 pm
Location: Warwickshire

Re: Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Badgerface » Thu Apr 19, 2018 7:34 pm

I really do maintain my theory that these vehicles are deliberately designed to need dealer attention every month one way or another, as some sort of revenue stream via JLR to them. I cannot believe that they would release a vehicle so full of inherent faults nearly 4 years on. Call me cynical, but there HAS to be an underlying reason why these vehicles are so full of holes, metaphorically speaking. The DS is well on its way to becoming the unreliable "Defender" of the 90's....the only difference being, is that you could repair them with a bit of string - no chance with these variants, dealership only.
MY17 HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack
MY13 HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
MY12 HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


Chippy
Posts: 5686
Joined: Sun Mar 15, 2015 7:29 pm
Location: Germany.

Re: Touch pro goes off after 1 hour driving or doesn’t come on when cold

Post by Chippy » Thu Apr 19, 2018 8:07 pm

An interesting theory Badgerface.
Evoque MY18 TD4 SE 180hp. Loire Blue.
DS MY17 (Rejected B pillar ticking). Aintree Green.
DS MY16 (Rejected B pillar ticking). Corris Grey.


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