PiviPro OTA Software install unsuccessful

Faults and Technical chat for the Discovery Sport
sandbox
Posts: 406
Joined: Wed Oct 16, 2019 2:41 pm

Re: PiviPro OTA Software install unsuccessful

Post by sandbox » Wed Mar 31, 2021 8:04 am

TOPIx has the following issue listed:

Software Over The Air (SOTA) - NOTICE - Potential concern
We have become aware of an issue affecting some customers not being able to complete software updates.

We have identified the affected vehicles and are resolving the issue remotely.

Once this has been done, the update now/schedule request option will disappear from the software updates menu in the vehicle. then the software update will then be automatically be resent which will then proceed as normal.
2016 D180 Auto

Walkerdel.
Posts: 14
Joined: Fri Dec 18, 2020 6:11 pm

Re: PiviPro OTA Software install unsuccessful

Post by Walkerdel. » Wed Mar 31, 2021 8:55 am

sandbox wrote:
Wed Mar 31, 2021 8:04 am
TOPIx has the following issue listed:

Software Over The Air (SOTA) - NOTICE - Potential concern
We have become aware of an issue affecting some customers not being able to complete software updates.

We have identified the affected vehicles and are resolving the issue remotely.

Once this has been done, the update now/schedule request option will disappear from the software updates menu in the vehicle. then the software update will then be automatically be resent which will then proceed as normal.
That's very interesting, thanks.

Mine has now had the update appear, fail to install (on multiple attempts) and subsequently disappear twice. I've been waiting a couple of days for it to have another go.

Maybe it'll be third time lucky.
Discovery Sport MY21 P250 HSE
2012 Freelander 2 SD4 XS
2011 Freelander 2 eD4 GS

Vingmed
Posts: 32
Joined: Sun Aug 11, 2019 5:53 pm
Location: Renfrewshire

Re: PiviPro OTA Software install unsuccessful

Post by Vingmed » Wed Mar 31, 2021 10:17 am

sandbox wrote:
Wed Mar 31, 2021 8:04 am
TOPIx has the following issue listed:

Software Over The Air (SOTA) - NOTICE - Potential concern
We have become aware of an issue affecting some customers not being able to complete software updates.

We have identified the affected vehicles and are resolving the issue remotely.

Once this has been done, the update now/schedule request option will disappear from the software updates menu in the vehicle. then the software update will then be automatically be resent which will then proceed as normal.
Thanks for update Sandbox, at least we know something is being done about it.
Is this 'TOPix' system for dealers only or can customers share in it?
2021 Discovery Sport P250 SE Silicon Silver with Acorn Leather. Titanium Mesh Trim, Reduce Section Spare, Configurable Dynamics, Wireless Charging, Front & Rear USB
2007 Jaguar XJ Sovereign 2.7 Diesel

Gone: 2011 Freelander 2 HSE TD4 Stornoway Grey

sandbox
Posts: 406
Joined: Wed Oct 16, 2019 2:41 pm

Re: PiviPro OTA Software install unsuccessful

Post by sandbox » Wed Mar 31, 2021 10:49 am

You can sign up for a free independent Topix (Technical Online Product Information Exchange) account at:

https://topix.landrover.jlrext.com

There is a daily email you can sign up to if you are interested in bulletins, although you can't access them unless you pay.

Service information and any outstanding Field Service Actions are available in the free Online Service History https://osh.landrover.com/

Just enter your VIN. Servicing check sheets are available from the Servicing Information tab and select whichever service type you need from the drop down menu.
2016 D180 Auto

Vingmed
Posts: 32
Joined: Sun Aug 11, 2019 5:53 pm
Location: Renfrewshire

Re: PiviPro OTA Software install unsuccessful

Post by Vingmed » Wed Mar 31, 2021 9:49 pm

Thanks sandbox, that's useful information.
2021 Discovery Sport P250 SE Silicon Silver with Acorn Leather. Titanium Mesh Trim, Reduce Section Spare, Configurable Dynamics, Wireless Charging, Front & Rear USB
2007 Jaguar XJ Sovereign 2.7 Diesel

Gone: 2011 Freelander 2 HSE TD4 Stornoway Grey

Gjh0702
Posts: 90
Joined: Sat Feb 27, 2016 7:11 am

Re: PiviPro OTA Software install unsuccessful

Post by Gjh0702 » Wed Mar 31, 2021 10:27 pm

Thanks Sandbox
2011 Freelander XS
Evoque Prestige ,MY 2014,Loire
MY 2016 Disco Sport HSE Auto Scotia Grey, Cirrus, (rejected)
Merc E220 AMG line with air suspension gone
DS 180 SE R Dyn my 2020 Byron Blue
DS 200 SE R Dynamic my 2021 Byron Blue

petera
Posts: 14
Joined: Sat Nov 26, 2016 3:14 pm

Re: PiviPro OTA Software install unsuccessful

Post by petera » Wed Apr 07, 2021 5:34 pm

So I emailed LR Support this morning who (promptly) replied to say all is well as I’m on the latest version of Pivi Pro (2.0.8) so move on, nothing to see here.

If anyone is on a higher version do let us know otherwise I’m thinking they’re back at the drawing board debugging this download fail ie we all need to sit tight for a while.

royallondon
Posts: 40
Joined: Thu Dec 17, 2020 5:05 pm

Re: PiviPro OTA Software install unsuccessful

Post by royallondon » Wed Apr 07, 2021 6:03 pm

Thanks for this info Sandbox 👍
2021 D200 R Dynamic SE

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