PiviPro OTA Software install unsuccessful

Faults and Technical chat for the Discovery Sport
Vingmed
Posts: 32
Joined: Sun Aug 11, 2019 5:53 pm
Location: Renfrewshire

PiviPro OTA Software install unsuccessful

Post by Vingmed » Thu Mar 18, 2021 7:02 pm

I have a 2021 DS P250 and several days ago my second software update was downloaded but I've been unable to install it. I have tried numerous times, following the on-screen instructions, to install manually and also tried to schedule it with no success. The first software update for me installed without any trouble on February 18th.
Has anyone else experienced this, any advice would be appreciated.
2021 Discovery Sport P250 SE Silicon Silver with Acorn Leather. Titanium Mesh Trim, Reduce Section Spare, Configurable Dynamics, Wireless Charging, Front & Rear USB
2007 Jaguar XJ Sovereign 2.7 Diesel

Gone: 2011 Freelander 2 HSE TD4 Stornoway Grey

ppb
Posts: 1
Joined: Sat Dec 19, 2020 12:17 pm

Re: PiviPro OTA Software install unsuccessful

Post by ppb » Thu Mar 18, 2021 7:40 pm

Maybe this helps... link from the evoque forum
https://www.evoqueownersclub.co.uk/thre ... ost-312881

Gjh0702
Posts: 90
Joined: Sat Feb 27, 2016 7:11 am

Re: PiviPro OTA Software install unsuccessful

Post by Gjh0702 » Thu Mar 18, 2021 8:33 pm

Yes I am in same position- been trying for a few days both 'now' and scheduled but cannot do the install.
2011 Freelander XS
Evoque Prestige ,MY 2014,Loire
MY 2016 Disco Sport HSE Auto Scotia Grey, Cirrus, (rejected)
Merc E220 AMG line with air suspension gone
DS 180 SE R Dyn my 2020 Byron Blue
DS 200 SE R Dynamic my 2021 Byron Blue

Gjh0702
Posts: 90
Joined: Sat Feb 27, 2016 7:11 am

Re: PiviPro OTA Software install unsuccessful

Post by Gjh0702 » Mon Mar 22, 2021 12:22 pm

Anyone have a solution to OTA updates?
Update has been downloaded on my car but installation keeps failing - I have tried via in built Sim, Hotspot + connecting car to home WiFi all without a result.
Any suggestions Please?
2011 Freelander XS
Evoque Prestige ,MY 2014,Loire
MY 2016 Disco Sport HSE Auto Scotia Grey, Cirrus, (rejected)
Merc E220 AMG line with air suspension gone
DS 180 SE R Dyn my 2020 Byron Blue
DS 200 SE R Dynamic my 2021 Byron Blue

Walkerdel.
Posts: 14
Joined: Fri Dec 18, 2020 6:11 pm

Re: PiviPro OTA Software install unsuccessful

Post by Walkerdel. » Mon Mar 22, 2021 1:23 pm

Gjh0702 wrote:
Mon Mar 22, 2021 12:22 pm
Anyone have a solution to OTA updates?
Update has been downloaded on my car but installation keeps failing - I have tried via in built Sim, Hotspot + connecting car to home WiFi all without a result.
Any suggestions Please?
I don't have a solution but I had the same problem last week. I tried every way I could think of, scheduled install, immediate install, install when parked in town centre (in case it wanted better 4g reception), install when connected to wifi and install when disconnected from wifi. Nothing worked.

Then, after about eight or nine attempts I came back to the same "failed to install" message but the update was gone. It still says the last update was in February but it now says the software is up to date.

I don't think the update installed as I got the usual fail message but I wonder whether It gives up after a number of tries or whether LR have a way of pulling the update if there are issues with the installation.
Discovery Sport MY21 P250 HSE
2012 Freelander 2 SD4 XS
2011 Freelander 2 eD4 GS

petera
Posts: 14
Joined: Sat Nov 26, 2016 3:14 pm

Re: PiviPro OTA Software install unsuccessful

Post by petera » Sat Mar 27, 2021 8:21 am

I also have the same story of install failures for a week and now it’s disappeared. I tried hard reset of Pivi (press power/volume button for 15 seconds) but made no difference.

I’m suffering the lost user profiles too but overall still glad to have Pivi vs the frustrating infotainment in my MY17 DS. Genuinely great effort by JLR, they just need to sort out the glitches (famous last words?!)

Gjh0702
Posts: 90
Joined: Sat Feb 27, 2016 7:11 am

Re: PiviPro OTA Software install unsuccessful

Post by Gjh0702 » Sat Mar 27, 2021 10:34 am

Job for Monday - FAQ's say to contact LR Customer Relations.

https://www.landrover.co.uk/ownership/i ... -faqs.html
2011 Freelander XS
Evoque Prestige ,MY 2014,Loire
MY 2016 Disco Sport HSE Auto Scotia Grey, Cirrus, (rejected)
Merc E220 AMG line with air suspension gone
DS 180 SE R Dyn my 2020 Byron Blue
DS 200 SE R Dynamic my 2021 Byron Blue

Pompeyandy
Posts: 1
Joined: Sun Mar 28, 2021 10:01 am

Re: PiviPro OTA Software install unsuccessful

Post by Pompeyandy » Sun Mar 28, 2021 10:09 am

Appears update has gone through for me now - but the home button is now missing. So no way to get back to the home page from setting (only direct to navigation or entertainment).
Anyone else experienced this?

Gjh0702
Posts: 90
Joined: Sat Feb 27, 2016 7:11 am

Re: PiviPro OTA Software install unsuccessful

Post by Gjh0702 » Sun Mar 28, 2021 4:57 pm

Started car today- update waiting to install message gone but nothing to say an update has taken place.
Screen says software is 2.0.8A.P6AX4
is that most unto date?
Thanks
2011 Freelander XS
Evoque Prestige ,MY 2014,Loire
MY 2016 Disco Sport HSE Auto Scotia Grey, Cirrus, (rejected)
Merc E220 AMG line with air suspension gone
DS 180 SE R Dyn my 2020 Byron Blue
DS 200 SE R Dynamic my 2021 Byron Blue

Vingmed
Posts: 32
Joined: Sun Aug 11, 2019 5:53 pm
Location: Renfrewshire

Re: PiviPro OTA Software install unsuccessful

Post by Vingmed » Tue Mar 30, 2021 11:19 pm

Gjh0702 wrote:
Sun Mar 28, 2021 4:57 pm
Started car today- update waiting to install message gone but nothing to say an update has taken place.
Screen says software is 2.0.8A.P6AX4
is that most unto date?
Thanks
That's the same software revision level that was installed in my car on the 18 February. Since then a new software level was downloaded earlier this month but it refused to install over a period of 10 days. That download has now disappeared, as has been reported by others on this forum, and I'm back now to rev. 20.8A.P6AX4 again!
Has anyone found out yet what is going on?
2021 Discovery Sport P250 SE Silicon Silver with Acorn Leather. Titanium Mesh Trim, Reduce Section Spare, Configurable Dynamics, Wireless Charging, Front & Rear USB
2007 Jaguar XJ Sovereign 2.7 Diesel

Gone: 2011 Freelander 2 HSE TD4 Stornoway Grey

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