Has anyone had b pillar ticking return after stage 3 repair

Faults and Technical chat for the Discovery Sport
Badgerface
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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by Badgerface » Sun Sep 16, 2018 7:41 pm

You would be surprised.

Following a conversation just last week with an approved LR repairer, they have pinpointed (albeit one) vehicles rattle to the O/s panel between the top of the screen and the right edge of the pano roof, and not the B pillar itself. It travels across the roof weld and appears there, but it's not there, if that makes any sense? It's where aluminium meets steel that apparently is the trigger.

No official TSB on this yet from JLR, but drilling out two weld spots and filling with silicone and a foam pad negates the noise. All fed back to the fcukwits at Whitley, who will no doubt sit on it for months on end before updating aforementioned TSB.
MY17 HSE Luxury TD4 Ingenium 180ps - Aintree Green with Black Pack/ICTP/825w Meridian
MY13 HSE Luxury FL2 2.2 SD4 190ps - Baltic Blue with NO Oil dilution issues whatsoever!
MY12 HSE FL2. 2.2 SD4 190ps - Sumatra Black - Gone


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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by The Highlander » Sun Sep 16, 2018 7:59 pm

Personally I’d skip the DS if you have the chance to reject it and try out a FPace, Evoque or larger Disco. Failing that a Volvo XC40 or 60.


KevinV
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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by KevinV » Thu Oct 11, 2018 2:32 pm

Barnsh,

Question for you, what would you say to a dealer who tells you they have taken legal advice and continuing b pillar rattle is not grounds to reject a vehicle. Car has been through JLR 3 stage fix once, and now been through stage 1 again and still ticking.. Actual words below

After consultation from our legal advisors, we do not feel that there are appropriate grounds to accept rejection of the vehicle under the 2015 consumer rights act. We will of course continue to work with JLR and explore every avenue in resolution of your concerns.

Could do with some words of wisdom from one who has already been through this. I have taken initial advice myself.
MY16.5 HSE Lux. 180 Auto. Corris Grey, Black Pack, Roof Rails, Detachable Tow Bar.
Delivery scheduled for 17th June 2016

Other car: 1998 Defender 90 County Station Wagon


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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by The Highlander » Thu Oct 11, 2018 3:20 pm

Jumping in here, Barnsh will be along later. Don’t accept it! I had a legally qualified Compliance Officer at the dealership I rejected a LR with, tell me I could t reject it, then they would, but wanted to charge me for milage, then they accepted the rejection with no charge.

I am not saying your circumstances are the same, it depends on when you purchased it and when the fault developed, but it just shows you with a lot of persistence and defying their legals that a rejection can be done. Just don’t expect them to throw their arms up and say fair cop gov, that won’t happen.

Anything like the dealership I rejected with, the DP just ignores me in the street now If he sees me. Bit silly, but I can live with it.


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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by KevinV » Thu Oct 11, 2018 3:54 pm

B pillar ticking there since purchased, first of all I thought it was just plastic trim but as weather warmed up it became very obvious it was in the pillars. It was back and forth to dealers multiple times before they made me aware it was a documented problem. Car was coming up for year old then. It has since been through all stages of the published fix, had plastic trim changed, seat belt fixings changed, and another year has gone by.
Since saying I was rejecting the car it has been back to original retailer, they have looked at work done - said that stage 1 was not carried out correctly. How car can have subsequently gone through stages 2 and 3 previously if stage 1 was so obviously not carried out correctly is beyond me, but that was their conclusion. They re did stage one road tested for 2 x 2 miles sessions and gave me the car back as fixed. Both b pillars still tick if temperature and road condition are right - I have video recordings.
I have told them this and that I still want to reject the car. Answer is they can’t accept recordings they want the car back for week long testing and the legal stuff above. Really makes me glad I bought a Land Rover
MY16.5 HSE Lux. 180 Auto. Corris Grey, Black Pack, Roof Rails, Detachable Tow Bar.
Delivery scheduled for 17th June 2016

Other car: 1998 Defender 90 County Station Wagon


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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by The Highlander » Thu Oct 11, 2018 4:46 pm

Yes, what they might want and what they are entitled to are two different things. Seems like they are making the rules up as they go along. Same as my lot did, they quoted off chapter and verse of the CRA, they just forgot about the other bits in the legislation that were for me until I pointed them out.

Bottom line is if they aren’t going to comply then it may well take your own legals. Do you have home insurance with legal cover? If so, give them a whirl, they’d probably take on your case at no cost. Mine were up for it.

Anyway, must pop off, got to do some Dads taxi.


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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by Canuk » Thu Oct 11, 2018 5:47 pm

Strange that I have heard of no ticking problems in North America, maybe they send the better ones to Canada and the USA.
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s5156
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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by s5156 » Thu Oct 11, 2018 10:39 pm

Hi KevinV
Here in Australia, I have rejected 2 x DS with the B-Pillar rattle and moved on to a XC60. If you PM me might be able to help with docs etc.

1st step, I'd be taking your own legal advice and NOT the dealer's opinion and ensure that the CRC are involved with a reference number etc.
2nd step, DOCUMENT everything!! I can't stress this enough. Keep and gather everything. In your own words prepare a doc/diary with all the steps taken, dates, time, phone calls, contacts, names, numbers... Make sure it is in chronological order referring to the all other other docs. How much time has it spent in the workshop?
3rd step, gather all the relevant TSBs there are at least 8 at last count that detail all the steps and they all have there "issue dates etc." to support the ongoing problem that they have had NO solution for.
4th step. I'm not sure of your "fit for purpose laws" but in Aust this is a big thing. Marketed as a up market luxury 4wd, not living up to your or the marketing expectation.
5th step, did you know about a "known fault" prior to your purchase? Surely you asked and then were told by the selling dealer there were none? This is about dealer disclosure etc.
6th step, if you had known about the B-Pillar fault would you have bought the car? Surely you would have inquired further and "maybe NOT purchased the vehicle" until the "known fault was rectified" or moved onto another make etc..
7th step, is this a safety issue? If you study all the work required, they basically rebuild the car's frame, did you know they remove the windscreen, glass roof (if fitted), break welds, remove headlining, air bags, seat belts, have to re-paint, re-paint corrosion coatings, do silly things like "hit the area with a hammer as hard as it is safe to do so"... I have many pics to demonstrate CRAP workmanship etc. What if you have an accident "after this work is done" and your insurance company says something like... Has this vehicle been in an accident before, we didn't know about any rebuild.. maybe they wouldn't pay up if they didn't know etc. Have you asked them?
8th step, I got an independent automotive engineer to give an opinion (although they wouldn't put it in writing) maybe you could get one that would.
9th step, reject... reject... reject.
10th step, get a complete refund, no special payments to be made by you, I didn't have to pay anything (no mileage, depreciation.. not a cent), I got a COMPLETE REFUND of the original car (1st car) and used it to move on to a XC60. This was nearly 18months after it's purchase. My second DS went after 4 weeks, I took it in gave them the keys and told them I din't want it back and wasn't prepared to go through the same agony again... reluctantly they agreed. I would have been happy to wage war again if they had not done so (and I would have won, again).

Hope this helps!!
Cheers
s5156
Australia
1st DS - HSE SD4 2.2D, B-Pillar Rattle - Gone: July 2017
2nd DS - HSE TD4 180, B-Pillar Rattle - Gone: October 2017
2018 Volvo XC60 Inscription D4, 8Sp Auto, Pine Grey, Bowers & Wilkins, Air suspension. Napa Leather
What a change!


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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by Barnsh » Fri Oct 12, 2018 9:58 am

KevinV wrote:
Thu Oct 11, 2018 2:32 pm
Barnsh,

Question for you, what would you say to a dealer who tells you they have taken legal advice and continuing b pillar rattle is not grounds to reject a vehicle. Car has been through JLR 3 stage fix once, and now been through stage 1 again and still ticking.. Actual words below

After consultation from our legal advisors, we do not feel that there are appropriate grounds to accept rejection of the vehicle under the 2015 consumer rights act. We will of course continue to work with JLR and explore every avenue in resolution of your concerns.

Could do with some words of wisdom from one who has already been through this. I have taken initial advice myself.
Dear xxxx
Under the Consumer Rights Act 2015 I have to give you ONE attempt at repair, if this attempt at repair fails I am entitled to reject the vehicle. The law clearly states this is my legal right to do so, the law also clearly states you are to process my rejection without delay.

I am puzzled at your legal advisors stance as he/she appears not to be fully aware of the Consumer Rights Act 2015 which can be read here
. http://www.legislation.gov.uk/ukpga/201 ... ts/enacted
A summary can be found here.
https://www.which.co.uk/consumer-rights ... rights-act

Whilst you say you are in discussion with JLR, this is irrelevant as my contract is with you the dealership and not JLR as the manufacturer.



I am rejecting the Vehicle as the goods are Not of Satisfactory Quality

Consumer Rights Act Part 1 Chaoter 2 Section 9

3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of that kind are usually supplied;
(b)appearance and finish;
(c)freedom from minor defects;
(d)safety;
(e)durability.


I have given you opportunity to repair as required under the final Right to reject :

Consumer Rights Act Part 1 Chapter 2 Section 24

5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—
(a)after one repair or one replacement, the goods do not conform to the contract;
(b)because of section 23(3) the consumer can require neither repair nor replacement of the goods; or
(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

Your position in accepting rejection is therefor clear
Consumer Rights Act Part 1 Chapter 2 Section 20

7)From the time when the right is exercised—
(a)the trader has a duty to give the consumer a refund, subject to subsection (18), and
(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.

I am sorry we have come to this predicament , but it is quite clear that my vehicle suffers from a manufacturing defect , this is well covered in the Topix bulletin describing the defect and repair procedures. I have given opportunity to attempt repair on more than one occasion therefor it is time to draw a line under this unfortunate episode and request you respect my Rights as a Consumer forthwith without inconvenience.

I have taken legal advice , and am fully prepared to utilise the services of my solicitor should the need arise.
I expect to hear from you within 7 days.

Kind Regards
I’m no fool
xxxxx
My18 FPace, BRG, R Sport, Auto. 18 way mem Seats, ActiveLED, PrivGlass, ICTP, blis, cooled gloves, spare.
MY17 HSE 180 gone
My16.5 DS 180 b pillar tick ~ rejected :oops:
My16 DS 180 ~ rejected :oops:


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Re: Has anyone had b pillar ticking return after stage 3 repair

Post by The Highlander » Fri Oct 12, 2018 10:14 am

Barnsh to the rescue again.

Bet LR dealerships across the country have a dartboard with you face on it!
:D


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