joe p said:
Nice Raffles, very nice indeed sir. Also glad to see I'm not the only one not to go for privacy glass this time, nearly chickened out but now it's arrived I'm glad we stuck to it.
How did you find Lookers in Battersea, got the last RRE from there and while they were good over sales they drove me round the bend over service plan and other minor things, to be fair nothing major really as the car was solid but I think they just have too many customers with deeper pockets than mine!
Anyway sweet car.
Hi Joe, sorry for delay getting back and many thanks for your kind words.
Yes, I had the privacy glass on the BMW 3 series estate, but as I bought second hand, I didn't have a choice. However, whilst it looked ok on that car, I didn't fall for it in the Land Rover build photos and the glass area was much greater than in the BMW so gave it a claustrophobic look to me. But I was a bit torn, especially as it would probably have helped resale value when I need to shift it on, as most people seem to want it these days.
Lookers in Battersea were fine with me. I dealt almost exclusively with their service manager, Yiannos Praos, who always answered my emails promptly and courteously. However, owing to an error I initially made in assuming the rectification work needed to my car was going to be a warranty issue, I chose Battersea as it was the most convenient to me.
However, Yiannos was initially very confused about the issue as he had never seen anything like it before, but informed me the next day after dropping it off to him that the car needed to be rectified as a PDI failure, so the car needed to go back to Lookers in West London (near Hounslow) for this to be done.
He initially offered to have the car taken there, but as this was going to involve an added delay of several days due to Covid restrictions etc., I opted to go and collect it myself and take it there. However, Yiannos ensured that West London was fully informed and the service manager's name was provided. I was very glad I insisted that they were expecting me, as they had very strict arrangements there for accepting vehicles in for servicing etc, and one couldn't just turn up without a prior appointment.
They too were most apologetic about the missing locking mechanism and looked extremely embarrassed. But could offer no explanation for the discrepancy as they too had apparently never seen anything like it before! :lol:
Anyway, it all went very smoothly from thereon in, and just over 48 hours later I received a call to say that the car would be ready for my collection following a valet the following morning. It is now sitting on my driveway having a well earned rest, after having completed 126 miles of mostly dealership adventures! But I did enjoy a very pleasant drive back home on the A40/M25/A3 in the warm Spring sunshine.
Nigel