Should hope so🤔

 

New to the forum so any help would be really appreciated.
The power steering on my DS HSE (2018) failed whilst driving on the motorway with family over Christmas. A scary experience but actually easier to deal with at speed on a fairly straight road as opposed to a winding mountain road!
Quoted £3600 for replacement steering rack as, unfortunately for me, I let my extended warranty lapse only last month. Yep, lesson learnt!
LR now say that the failure wasn't caused by rusty bolts though as are many cases on this thread, but an 'internal problem' on the steering rack. Therefore is not covered by the recall that included slightly older models. If it was a recall issue then the outcome would be cut and dried but, according to LR, it is not.
LR have so far stated that they will make a goodwill gesture towards repair, but I don't feel this is acceptable as it's a serious fault that potentially put my family in danger. The car is 6 years old, I have owned for 2 years and purchased from a LR dealer.
Does anyone on here have a similar experience or feel that LR should cover the cost?
Thanks in advance.

 

New to the forum so any help would be really appreciated.
Does anyone on here have a similar experience or feel that LR should cover the cost?
Thanks in advance.

I can't offer any advice on your particular situation though I had the steering bolts fail on my 2016 DS HSE almost exactly a year ago which LR fixed in full at no cost to me. However I did report the failure to:
Mark Bennett | Vehicle Safety & Market Surveillance Engineer
Driver and Vehicle Standards Agency | Berkeley House, Croydon Street, Bristol, BS5. Bennett, Mark <Mark.Bennett@DVSA.GOV.UK>

You might want to do the same.

 

If you do a search on the forum steering rack you will see plenty of threads as this is usually a free replacment by JLR. DVLA are aware but you still need to report to them.
Good luck

 

Ah ok, that's great thank you.

 

My steering rack crunches left and right, it got worse after the gearbox was removed to replace a seal.
Regretting buying Land Rover now I’ve had Audi for many years!
Mine is a 2016 with 60,000 miles.
After reading this thread I have left details on the my local dealers website in Worcester fingers crossed as mine is accident damaged repaired, so I can see them trying to get out of it!
Steering is odd and vague with drifting so I’m not using it anymore. Only short trips, but I now understand how dangerous this was.
If the accident damage stops JLR helping, the next problem I hear is you can’t reprogrammed a second hand unit. There are some on eBay for £450. Is it a matter of swapping over the damaged parts. I simply haven’t got the money for a £3600 replacement cost. Any advice please

 

Hi there, I can see all information on steering rack issues with bolts sheeting but has anyone had the problem with electrics? The power steering failed on an 2017 disco with less than 60k mileage and when I took to the delearship I got this report “I.c.c of power steering fault. Power steering currently operating correctly. Checked for DTCs. Fault code stored B1304-04 power assisted steering system - system internal failures. Visually impacted wiring. All okay. Requires replacement steering rack and alignment.”
£3481! This seems crazy for a car this age and low mileage. I’m going to ask for contribution. Anyone else had this problem?

 

It might be a failed rack but according to the workshop manual (see attached) this fault code could also be caused by electrical power supply issues such as a faulty battery or wiring. Did they do the voltage checks as recommended in the manual? I assume they meant "visually inspected wiring" and 'impacted' was a typo, but no mention of voltage checks. When was the last time you replaced the battery? If you can't get any joy from the dealership, then I suggest you get a second opinion from an independent specialist.
All the best and do let us know how you get on with this.