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Hello.
Wow i have only just joined this forum/club, and upon my first reading find this long thread regarding PS failure's, it is not very promising of me looking into upgrading from my Fl2 to a DS i did take note however of the post referring to a member saying he will be sticking with his FL2
 
What have you purchased, it doesn’t say in your header/signature?
Welcome 😁
 
There is a recall currently ongoing for all effected vehicles. You can check for an active recall on the DVLA/Gov website or by signing up for a free Topix account and inputting the VIN number.
 
You don't need to wait for a letter, ring your nearest/chosen JLR dealer and quote recall N642. They will book you in, if you require a courtesy car you may have to wait some time to get a date where one is available and you may have to pay a small charge for it.
 
Newbie to the forum.
Currently have this problem whilst towing a caravan on the M1. Just be quoted £3500 to have the steering assembly replaced. Totally gutted, 2016 HSE with 50K on the clock. Cant believe JLR are burying their heads in the sand. Logged the circumstances of the incident with DVSA.
 
The only reason you should be charged for a replacement steering rack is if the motor has failed electronically and not the bolts snapping, I would guess from water ingress.

It might be worth getting in contact with JLR directly using the contact us page on the Land Rover website, explaining your situation and asking for a goodwill gesture due to the known failure of steering racks. Also would be worth asking the dealer as well.
 
Got this today from DVSA: With regards to this case. The manufacturer has determined that the three aluminium retaining bolts, securing the EPAS motor to the steering rack, have failed due to inter-crystalline corrosion. This has been caused by salt water ingress between the EPAS motor and the mounting flange on the steering rack. In order to understand the effects of power steering loss when driving a Range Rover Evoque or a discovery sport, DVSA carried out a test drive examination of a Land Rover Discovery Sport vehicle. The conclusions from the test drive are summarised below: 1. There is no evidence to suggest the vehicle does not comply with the original approval requirement. 2. The amount of effort required to control the vehicle with the EPS disconnected is greatest for manoeuvring and at lower speeds. 3. The amount of effort required with the EPS disconnected continues through the whole speed range. 4. The likely point of failure for the steering assistance motor to detach is at low speed or stationary as this is when the greatest torque is applied by the motor. At the point of maximum torque from the motor greater tensile loadings are applied to the bolts. As the load decreases the likelihood of detachment also decreases. This conclusion is based on engineering principles and experience. 5. The Driver has full braking available through the whole speed range. It is not possible to conclude the failure of the Steering Assistance on the Range Rover Evoque and Discovery Sport due to corrosion of the retaining bolts, leading to the EPS motor detachment, meets the definition of an unsafe product, set out in the General Product Safety Regulation (GPSR) 2005 Regulation 2. However, it is clear that drivers of these vehicles are concerned this is a safety issue and have raised this point with DVSA. It is also clear that unless remedial action is taken, steering motor bolts will continue to fail, leading to a loss of steering assistance. DVSA have recommended that that Land Rover conduct a voluntary recall to rectify those vehicles with aluminium bolts which could potentially fail. The manufacturer has recognised the fault with steering motor bolts breaking on Range Rover Evoque (and Discovery Sport) vehicles. They have explained they are carrying out remedial work on a 'fix on fail' basis. However, they have chosen not to instigate a recall as they consider the vehicles meet the Type Approval requirements for a vehicle with failed power steering. DVSA have also recommended that the manufacturer should continue to monitor the situation and provide DVSA with information on the number of cases reported. The manufacturer should also provide DVSA with any new information, which may arise and could lead to DVSA reconsidering the current conclusions or recommendations. This concludes DVSA's current investigations into this matter. Regards etc. The part in bold would concern me if I still had a DS... I would suggest anyone else who has this issue should be pursuing JLR for the full cost of the remedial work as well as keeping nagging DVSA about it.
There is a recall for this now, but parts are not available if bolts snap so expect car off road for up to 3 months, as there are limited steering racks available in the UK. Mine is currently at the dealership awaiting parts.
 
Newbie to the forum. Currently have this problem whilst towing a caravan on the M1. Just be quoted £3500 to have the steering assembly replaced. Totally gutted, 2016 HSE with 50K on the clock. Cant believe JLR are burying their heads in the sand. Logged the circumstances of the incident with DVSA.
Car now repaired courtesy to JLR who agreed to provide a good will contribution - full cost! Many thanks to Jaguar Land Rover.(y)
 
The problem with trying to pre-empt the rack issue and replace the bolts before they fail, is that in 9 out of 10 cases, they shear on any attempt at removal. At which point the entire rack needs replacing in any event.
do you know the exact statistics for this as my vehicle is in at the present time awaiting a new steering rack and will be in there for several more weeks whilst the new part arrives from land rover.
 
New to the forum so any help would be really appreciated.
The power steering on my DS HSE (2018) failed whilst driving on the motorway with family over Christmas. A scary experience but actually easier to deal with at speed on a fairly straight road as opposed to a winding mountain road!
Quoted £3600 for replacement steering rack as, unfortunately for me, I let my extended warranty lapse only last month. Yep, lesson learnt!
LR now say that the failure wasn't caused by rusty bolts though as are many cases on this thread, but an 'internal problem' on the steering rack. Therefore is not covered by the recall that included slightly older models. If it was a recall issue then the outcome would be cut and dried but, according to LR, it is not.
LR have so far stated that they will make a goodwill gesture towards repair, but I don't feel this is acceptable as it's a serious fault that potentially put my family in danger. The car is 6 years old, I have owned for 2 years and purchased from a LR dealer.
Does anyone on here have a similar experience or feel that LR should cover the cost?
Thanks in advance.
 
In case it helps anyone to know, as there was no reply on this thread, I pressed Jardine Land Rover to approach Land Rover for a goodwill payment and they are going to cover 80% of the cost. Still no sign of a steering rack being delivered yet though…..
Have just seen your post and follow up from early 2023 so I hope you don't mind me getting in touch.

It sounds like your situation was similar to mine as my 2018 DS is not within the recall remit for corroded bolts on slightly older models. The steering rack failed and needs replacing due to an 'internal fault' on the steering rack, for which I was quoted £3600.

LR have so far stated that they will make a goodwill gesture towards repair but only a small amount (20% is their current offer!). I don't feel this is acceptable as it's a serious fault that potentially put my family in danger (I was driving on the motorway at the time).

Can I ask if you had to approach Land Rover directly or did the dealer deal with this on your behalf? I would be happy with an 80% contribution as things stand!

Thanks in advance for any help.
 
New to the forum so any help would be really appreciated.
Does anyone on here have a similar experience or feel that LR should cover the cost?
Thanks in advance.
I can't offer any advice on your particular situation though I had the steering bolts fail on my 2016 DS HSE almost exactly a year ago which LR fixed in full at no cost to me. However I did report the failure to:
Mark Bennett | Vehicle Safety & Market Surveillance Engineer
Driver and Vehicle Standards Agency | Berkeley House, Croydon Street, Bristol, BS5. Bennett, Mark <Mark.Bennett@DVSA.GOV.UK>

You might want to do the same.
 
I can't offer any advice on your particular situation though I had the steering bolts fail on my 2016 DS HSE almost exactly a year ago which LR fixed in full at no cost to me. However I did report the failure to:
Mark Bennett | Vehicle Safety & Market Surveillance Engineer
Driver and Vehicle Standards Agency | Berkeley House, Croydon Street, Bristol, BS5. Bennett, Mark <Mark.Bennett@DVSA.GOV.UK>

You might want to do the same.
Thank you, although sounds like your issue was covered by the LR recall due to corroded bolts?
 
If you do a search on the forum steering rack you will see plenty of threads as this is usually a free replacment by JLR. DVLA are aware but you still need to report to them.
Good luck
 
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My steering rack crunches left and right, it got worse after the gearbox was removed to replace a seal.
Regretting buying Land Rover now I’ve had Audi for many years!
Mine is a 2016 with 60,000 miles.
After reading this thread I have left details on the my local dealers website in Worcester fingers crossed as mine is accident damaged repaired, so I can see them trying to get out of it!
Steering is odd and vague with drifting so I’m not using it anymore. Only short trips, but I now understand how dangerous this was.
If the accident damage stops JLR helping, the next problem I hear is you can’t reprogrammed a second hand unit. There are some on eBay for £450. Is it a matter of swapping over the damaged parts. I simply haven’t got the money for a £3600 replacement cost. Any advice please
 
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