[Bucksowner]

With no warning the timing chain failed 2 months ago resulting in catastrophic engine failure and the need for a replacement engine at a cost of £10,500. JLR have offered a goodwill gesture of 50% of the cost.

I have no option but to get the engine replaced but at that mileage I do not think the JLR offer is fair and am trying to pursue it further.
I would be very interested to know if anyone has any LR literature confirming or suggesting that the timing chain should last much longer than this (the life of the engine?) and indeed that the Ingenium engine should last loner.

Equally I would like to know if there is evidence JLR know of this problem and whether anyone else has secured a better offer.

To my mind, no one in their right mind would buy a car of this cost if there was any suggestion the chain could fail WITHOUT warning leading to a repair bill over £10k, through no fault of their own, after just 51,000 miles.

Any help or advice anyone can give me would be greatly recevied.

Thanks.

 

[ajmorr.is]

I think you need to take some advice; do you have legal cover with your home insurance? Often there’s a free service where they will give you advice over the phone and if there’s more more than a 50% of chance of winning then they will take on your case.

You won’t find any literature to state that an engine lasts X number of miles and it will boil down to whether the length of time that the engine has lasted is ‘reasonable’ as that is what the Consumer Rights Act says should be the case.

All cars suffer failures and problems unfortunately, it’s why warranties exist.

 

[Cracle]

I can offer no advice only to say that having experienced the same on my 2017 MY i feel your pain.

I only got 40% plus they found a stuffed turbo to add to my huge bill.

It has now only done 7k miles and needs an oil change due to oil dilution and they say that is normal!!

Repair and sell if I were you.

 

[K.mai]

Glad to hear I’m not the only one this has happened to. Mine was at 110000km and costed me $17.5k AUD. JLR Aus didn’t give any assistance and I had to pay all out of pocket. They stated I had no service history as I did most of my services outside of JLR service centres.