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I honestly have to say I cannot recommend a Landrover. Especially a Discovery Sport or a Evoque (I suspect Jaguars are also same).

From start to finish it was a complete and utter disaster for me.

Even the initial buying experience was awful. My wife and I were treated like cattle at Preston and I had to literally tease out questions I wanted to know about the cars, even though I had done my own research I wanted reassurance. You know - spending nearly £40k is supposed to be a good experience. I bought my Landrover Discovery Sport from new - late 2015 at a cost of £38k. When it came the specification was significantly not what I asked for and I was forced into accepting it as that would have caused further months long delays when I had no other car (sold it day before to take delivery).

I was also a bit nervous as it came with the new untested Ingenium 2.0 engine as a result of the expiry of the Ford licence on the 2.2 engine. The first serious failure I had was a rear track control arm after 2 years. If the car drove more than 50 mph the steering ripped out of my hands as the car computer tried to correct itself. Especially in motorway ruts. In the end I could almost predict when it would happen. I took it to Landrover (Inchape Preston) who said it was fine and just tyre pressure. I asked several times - pleading to look at it with their same response - as I thought it was unsafe. I put up with this issue for a further 2 years until in the end a local garage thankfully diagnosed it as an offside rear track control arm that had snapped - at a cost to me of over £200 fitted. Not covered or supported by Landrover.

Second main issue was an air bag sensor failure. The sensor failed while driving on a main road on a blind bend. This sensor disabled the Landrover Discovery Sport in the middle of the road. I was unable to move the car, blocking loads of traffic until Landrover Assist (The AA) came. Landrover (via Inchcape Preston) DID NOT not cover this under warranty even though I was nearly killed by oncoming traffic on the blind bend. When I got the car back they didnt even bother to refit the undertrays which were taken off to tow it onto the pickup truck. The undertrays were left in the boot of the car for me to arrange my local garage to refit. I cannot believe an airbag sensor failure should completely disable a car in this way. Completely dangerous situation. The cost to replace the sensor was £1000. I was also told I would be charged a £150 triage fee for looking at the car under the warranty but this was eventually refunded as I had the work done at Landrover?? At same time I also requested Landrover fix my tailgate ram which had failed but they never bothered to fix t.

My final unrecoverable major issue was the main engine failure. I was absolutely meticulous with all my services via a local garage (recorded to anyone who wants proof) - oil and filter changes every year at MOT time and always less than 9000 miles regardless of the 21k recommended long life oil change. Even less than 9k miles during COVID 19 lockdowns - my concerns about buying a Landrover Discovery Sport with an Ingenium engine were borne out like a smack in the face in a catastrophic failure at short notice in seconds. An oil pressure light came on and several seconds later the engine stopped. I checked the oil but it was at the top level. I then again called Landrover Assist who must be very busy with these cars. This failure was caused by the very well known DPF injector oil dilution issue, causing the turbo bearings to burn out which then causes the engine to starve of oil and scrap itself. Resulting in a basically destroyed engine. I tried to mitigate all of this this prior by going for the Landrover Extended Warranty since the main warranty expired. I paid religiously nearly £1000 a year for 3 years on this extended warranty. When the inevitable engine failure happened Landrover (via Kendle Landrover) refused to honour the extended warranty or even offer part payment for repairs.

The result of this was a £38000 car with 88000 miles on had to be scrapped. An engine replacement is £12000-£15,000. The best bit was a demand to return the hire car at 3pm in the afternoon as they withdrew the cover once they had decided to not honour the repair.

To add further insult to injury Landrover tried to carry on collecting the warranty payments after the car was disposed of to the scrapyard/breakers.

Scrapped at 88k miles. I just cannot believe it. Google DPF Oil dilution or Timing chain issues on the Evoque and Discovery Sport. Plenty of discussions around it.

A car like this at this cost and more should last hundreds of thousands of miles. Thats partly why we buy a diesel isnt it? Instead these cars are as fragile as an eggshell.

The company is living on a name which sadly has long since passed. Taking money to buy/lease flashy showrooms but lacking basic customer service.
 
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Your dealer experience is familiar though familiar in numerous brands. They're all awful.
The rest, bit confused. Can't help thinking there's a lot more to this story. If you had full history and warranty, they couldn't have refused to honour the warranty (or you'd have them bang to rights legally) so what aren't you telling us?
You also talk of driving with a broken track control arm for 4 years. That's 2x MOTs it must have failed?
I've never heard of an airbag sensor disabling a car, or costing £1000 - not saying it's not possible but a new one to me.

JLR are certainly not Toyota in terms of reliability and are often slated for issues. I can only go on personal experience. I have a 19 Discovery Sport. Admittedly I've just ordered a new battery for it as the stop-start no longer works which is a bit disappointing at this age, but it's basically been 100% reliable. It had a tiny coolant leak (fixed under warranty at the service when I reported I'd had to pop 1/2l of coolant in the tank) but had no other issues in the 2 1/2 years we've had it. It's never been to the dealer outside the 1 service.
I also have a Jaguar XF. The windscreen washer system has needed a bit of maintenance over the years (cheap Ford parts I guess) but over 8 years and 100k miles, mechanically, she's never missed a beat or needed any serious maintenance outside regular servicing.
 

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Discussion Starter · #3 ·
There is nothing untowards from my side with this story - it is 100% accurate. I havent even mentioned various other failings such as aircon failure, the other electric hatch ram and undertrays falling off (separate occasions).

Im sure a 19 year old Disco is fine. Mine certainly wasnt before I sent it to breakers.

It was serviced by a local garage which although not a main agent had all services and paperwork relevant whenever service parts required was relevant.

The broken track control arm is hidden at back top of radius arm. It was attached but the metalastic material had come loose causing it to flap around and yes it did pass 2 MOTs like this. I know because I saw it with my own eyes when the engineer showed me and I could instantly see why it was causing the problem with the computer trying to compensate. It caused me to have tyres replacing every few months. Last time before fixing was a full new set.

You may not ever have heard of an airbag sensor disabling a car but believe me thats what it was and I was stranded in the middle of a main road on Fylde coast until the AA man (Landrover Assist) came and disabled the auto box by lifting off various covers in the engine bay to get to the auto disengagement selector. Unless Inchape Preston Landrover were lying to me. I have the invoice to prove it. The sensor cost about £500 and the rest of the cost was fitting.

Im not some dummy I have built several kit cars previously but have always been religious about ensuring this expensive car was sorted properly by professionals to protect the warranty.
 

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Not the first time Inchape @ Preston have not been up to the mark🧐
 

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And yet despite being a member of the forum since 2015, never a mention of problems. You should have demanded more from Land Rover head office before junking the car.
 
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Ok so lets go through a few things ....
Your engine blew - on a car that retail has a value of £20,000
Agreed, a brand new crate engine from JLR is a fortune and without a massive contribution I'd say no too, but as someone who knows their way around a car, you will be well aware that there are always other options.
for one quickly searched example.
Even if you did this and then sold it, you'd be quids in surely?

You also say you had to replace tyres every few months. Been there on an E class Merc. After the 2nd set, and having exhausted all the ideas the tyre shop had, I went into the dealer, and had a long discussion with the service manager . They had it a couple of days, stripped the front suspension, measured everything to spec and found the issue. Cost me the best part of £1k but cheaper than new tyres every month or so.

Another occasion, the dealer failed to find a problem on another E class. "they all do that sir" - well mine didn't (until it suddenly did). After 4 visits to the dealer, I realised I was wasting my time and searched round for a specialist. Gave them the car, explained how this fault just wasn't right and agreed to leave them the car for as long as it took. They spent 4 days on it (on and off) before they found the problem. But they found it.
Point is, why did you tolerate the issue for so long? I give someone 2-3 goes to fix something, then I get a second opinion, then a 3rd until i find someone who has either seen this before or else is prepared to diagnose it old school.

Faults can occur, but I have a rule which is I never buy any car that's just been released. Aside from the fact that there's always a premium, it's untested and underdeveloped. Whether that's JLR or BMW, new models are pretty much guaranteed trouble. Ideally buy the facelift model. That's had 4 years of learnings from owners issues and warranty claims built in.
 
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For those interested, there's a youtube channel called "diagnose dan" - fascinating for us petrol heads and shows how and why garages fail to fix things.
 

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With every brand/vehicle there are those who have a complete dog and others who have zero isues. It's part of life I'm afraid.
 

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There is nothing untowards from my side with this story - it is 100% accurate. I havent even mentioned various other failings such as aircon failure, the other electric hatch ram and undertrays falling off (separate occasions).

Im sure a 19 year old Disco is fine. Mine certainly wasnt before I sent it to breakers.

It was serviced by a local garage which although not a main agent had all services and paperwork relevant whenever service parts required was relevant.

The broken track control arm is hidden at back top of radius arm. It was attached but the metalastic material had come loose causing it to flap around and yes it did pass 2 MOTs like this. I know because I saw it with my own eyes when the engineer showed me and I could instantly see why it was causing the problem with the computer trying to compensate. It caused me to have tyres replacing every few months. Last time before fixing was a full new set.

You may not ever have heard of an airbag sensor disabling a car but believe me thats what it was and I was stranded in the middle of a main road on Fylde coast until the AA man (Landrover Assist) came and disabled the auto box by lifting off various covers in the engine bay to get to the auto disengagement selector. Unless Inchape Preston Landrover were lying to me. I have the invoice to prove it. The sensor cost about £500 and the rest of the cost was fitting.

Im not some dummy I have built several kit cars previously but have always been religious about ensuring this expensive car was sorted properly by professionals to protect the warranty.
Sorry about the bother you have had. I had a problem with mine and got very good advice from the forum the outcome was I rejected the vehicle. The message here is to late for you but for anyone else reading do not hesitate to ask for help and advice from the forum.
 

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The rest, bit confused. Can't help thinking there's a lot more to this story. If you had full history and warranty, they couldn't have refused to honour the warranty (or you'd have them bang to rights legally) so what aren't you telling us?
A bit harsh...

Unfortunately the warranty company see the engine issues as a design fault so don't actually cover the complete failure when (as it nearly always is) it's caused by the oil dilution issue.

So at that point you are relying on goodwill from JLR. Never a good starting point. Like most manufacturers, if you don't actually get the car serviced by a main dealer, they have even less goodwill. Yes technically you can get it serviced by an independent, but then the risk you run is a lack of interest from the manufacturer. (BMW were the same with their 2.0 diesels when the timing chain snaps.)

The issue I'd have with a recon engine from eBay is that you've no idea what state it's in and could suffer the same fate a few thousand miles later.

Unfortunately, the dealer experience whilst clearly rubbish, is becoming more common. Quite what value dealers add any more I'm not sure. Happy to take your money when the going is good, and equally happy to run and hide when it isn't.

JLR very much see you & I as a one-off opportunity to extract as much money from us on each transaction without any regard to loyalty in the future, so I think the time has come to treat dealers and manufacturers likewise. Make them compete for your business and screw the best price you can from them every time. Use comparison sites.

JLR would like us to think they have a big order book due to desirability... and dealers use that to get more out of you. It's really just because they can't build anything.

Unless nothing other than a Land Rover will do, look elsewhere.
 

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The ingenium problem is a known fault - just google "Service Compliance Notification (JLRP00100)". We wrote an article about the issue, warning disco sport/ evoque/ disco 5 drivers about the engine service light coming on, and how the DPF causes oil dilution.

Extract from the JLRP00100:
"The ‘Service Required’ message is being displayed early due to oil dilution, caused by a higher than expected number of partial DPF regeneration cycles” and points out that the burn-off cycle takes longer to achieve on Sport and Evoque models compared to Jaguar XE and XF models, because of the under bonnet layout of the Land Rover models, which have transverse-mounted engines."
“This combines to significantly increase the Fuel In Oil (FIO) contribution for each regeneration event,” says JLR, adding: “Oil dilution at 6.1 per cent will trigger the ‘Service Required’ message. Based on a customer’s driving style and usage, this value may be reached in advance of the service interval that was quoted in the online marketing and brochure for the vehicle – 21k miles / 24 months.
“The Handbook states that, depending on the type and style of driving that the vehicle is subjected to, the indicator may display a service message at a shorter distance than shown in the service interval plans. This clause was never stated in any of the [original] marketing literature so early service requirements may lead to customer dissatisfaction.”

I still think you could have battled them for a claim given they know about this, and your warranty cover... but might be too late now??

Warning to others... short drive times = more dpf burn cycles = more residual diesel in the oil = thinning of the oil.. So city drivers should change oil far more regularly.
 

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The later cars are a lot better(69 Reg on) in all respects, but ask yourself if you would recommend, to a family member, buying an early DS. I certainly would not. If you want to run a DS without grief, then buy new or nearly new from a main dealer, have it main dealer serviced, move straight to full extended warranty when the time comes and don’t keep for more than 5 years!!
 
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