[NickD]

. . . or Dithering Dealer Delivery Differences

Being a newbie to the forum I've spent the weekend browsing and looking at folks' different delivery stories. These seem to be in separate threads so I thought I'd start one where everyone can put their own stories in one place as I think this would help a lot of people out.

I test drove a DS HSE Lux on 30th Jan. I asked the salesman when, roughly, I could expect delivery if I ordered a vehicle there and then. He checked with his Sales Manager who said it would be the end of March, although they were telling customers early April 'to err on the side of caution'. They also told me that if I paid a deposit on the day (only £500) that would get in 'in the queue', even though my spec hadn't been finalised.

I paid the deposit and the order was finally placed on 9 Feb. Around 20 Feb I emailed the dealer to see if they had any firmer dates. They finally emailed me back on 25th Feb saying

"We have an estimated date only at this stage which is showing the end of May. The dates that we get from Land Rover can come forward or move back. However I will contact you with any updates I get for you."

This is quite a change from the initial estimated lead-time given to me after the Test drive! We travel to France a fair bit and have a ferry-crossing booked for 23 May. It's pretty frustrating (to say the least) not knowing which vehicle we'll be travelling in!

I'vee seen some of you post details of Last Order Change dates, Build dates and Delivery dates. Did the dealers contact you regarding these dates or have you had to chase and pester them? If you could put your delivery dates /experiences on this thread it would be most useful!

Cheers . . .

 

[bentley]

We test drove a car in January then told the dealer we wanted one. Spec went firm on the 10th Feb. Dealer told me build was last Friday the 6th of March and he would expect the car 10 days later. So I guess all goes to plan should be with us last week of this month.

 

[TugPilot]

I visited the dealer on 10th Jan to explore options, and put £500 deposit down to reserve a build date for week ending 27th Feb that had been allocated to this particular dealer.

On 20th Jan I finally got to see a real live DS for the first time - the demo cars had just come off the transporter, but were not prepped. That almost confirmed my decision to go for a new DS. On 27th Jan I had my test drive, and this was also the lock down date for the spec for my build date; I confirmed the order and details immediately after the test drive. The dealer has always played safe with the official 'estimated delivery date' shown on the invoice, at 31 March, but advised me that they expected it to be delivered to them on 13th March. On Saturday when I happened to pop by, they checked again and this had gone out one week to 20th March (though as of Saturday, they finally had a chassis number and I was therefore able to choose the 15 plate from about a dozen they had available). Currently hoping to collect it on 24th or thereabouts. Fingers crossed!

 

[Moose]

I tend to think it is normal with new vehicles, I ordered mine in November however my dealer could not actually place the order with the factory until mid January (that's what I was told) for a March delivery, this was complicated as the colour I chose was new and none where going to be built in that colour until March (again dealer info)

There have been a few issues on build both at the factory and thing found with the vehicles at dealers, some of these have been posted up here from the TOPix system, these may effect deliveries to some degree, also it is quite possible the planned builds get changed and moved around depending upon part availability ie trim colour. I work within the supply chain to JLR and constantly talk to some facets on the JLR empire, they are not reporting any major issues on build schedules.

 

[mattrix299]

It really seems to vary from dealer to dealer. I test drove, confirmed spec and paid deposit on Jan 30th. I was quoted May delivery. That has since been moved forward.

I currently have a build date of March 20th and collection pencilled in for March 28th, but I'm having to chase my dealer, he doesn't tell me anything unless I call and ask. He seems confident these dates might jump forward again by a few days, but reading others comments Im beginning to doubt it.
It very much seems to vary from dealer to dealer. I popped into a different London dealership last week and casually asked about delivery dates, they quoted me August!
My advice, call the dealership once a week for updates.

 

[Moose]

Just had a mail from mine in the last few minutes.

"I have some further news for you, your car has gone into build which is exciting, it's just awaiting to be called into body trim so that should be going through by the end of the day. As soon as it comes off assembly I will let you know."

BTW with a build date of the 20th you will probably need to add 4 working days to get from the factory to your dealer and a further 4 working days for the dealer to prep it, so collection on the 28th is fairly optimistic.

 

[KT77]

Mine was placed order on 17 feb and I got a email saying it will take 20 to 24 weeks to build And also told me the build date will be confirmed in 12 to 16 weeks. Since then i am just counting days.

 

[Twobar]

I had a test drive on 14th January and ordered on the same day. The original delivery date was 18th March, then 6th March, then last week it became 7th April and now "middle of April".
This will be my first LR and it's not an auspicious start to a long term relationship.......

 

[Charles]

I ordered mine 18 Feb, the first date for delivery was 1 Aug which has since been brought forward to 12 June. Can only hope that it doesn't move out.

 

[LR-Phan]

Deposit and Order in November. Latest information I have been able to 'extract' is that the dealer 'hopes to have delivery' before the start of April (didn't check but I assume that is 2015!). I'm not holding my breath.....and hopefully road tax won't have gone up too much by then.

 

[xxtrail]

My delivery to dealer date is 20 March, was originally 27th. Getting closer!

 

[Potatoe Farmer]

Paid deposit Xmas eve, confirmed order locked early Jan.
LR Dealer Beadles never committed to build dates etc to avoid disappointment....
They confirmed proposed collection date of Friday 13th March.
They have been saying delivery late this week, saying no changes even last week.

They have just said:
Thanks for the email, I'm afraid we have not yet received your car here. It is still at the factory along with the majority of our Discovery Sport orders. I am still waiting for a firm delivery date for your car and the rest that are at the factory.
On this basis I would not expect your car to arrive this week, as soon as I have any further update I will let you know.

Nothing else. booooooooo.

 

[TheGate]

I went down to Beadles today, and lo and behold, there was a transporter unloading. It had 3 black DS, 1 red, 3 white and 1 white evoque. I am scheduled to take delivery on Thursday, and as of last Friday, it hadn't arrived so I assume that one of mine was on the transporter, possibly the one at the front.

 

[Potatoe Farmer]

The Gate! Damn I am jealous of you! This is teasing me! Awesome picture!

 

[TheGate]

Sorry, not meant to cause jealousy! To be back on thread, I put a deposit down May 2014. I built my DS on the website and took the printout to Beadles. They were a bit bemused by the barcode thing which should have allowed them to scan the order into the system. I locked the order in January, and was originally told end Feb/early March after a build of around 13/2. Build was delayed at least a week, but Beadles never gave an exact delivery date until mid-last week when they seemed to firm up on this week (it was advised to me that the car was a on a transporter, waiting for a despatch date. All paperwork is now complete, just waiting for handover.

 

[xxtrail]

TheGate

I am scheduled to take delivery on Thursday, and as of last Friday, it hadn't arrived so I assume that one of mine was on the transporter, possibly the one at the front.

The black one on the front is an HSE Luxury (fog lamp surround is the give away). It must be one of the others.

 

[Potatoe Farmer]

This is voyeuristic car porn!

 

[Nubmaster]

The black one on the front is an HSE Luxury (fog lamp surround is the give away). It must be one of the others.[/quote]

what is the difference in the surround ?

 

[TheGate]

Wow, I never knew that about the Fog lamp surround. Mine is actually an HSE Lux, I just didn't have enough letters spare to include in my signature! There were 2 black Lux's on board and 1 black SD4. The other black lux I saw being unloaded and it didn't have the detachable tow bar (not sure if it would on the transporter??), although other exterior details were similar to my spec, so perhaps it was that one.

Interested to hear the detail on the fog lamp surround.....

 

[xxtrail]

Hi Nubmaster, the SE, SE Tech and HSE surrounds are Narvik, but the HSE Luxury surround is Atlas (silver).