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Tailgate struts

7K views 15 replies 7 participants last post by  Hillwalker 
#1 ·
Hi all. I have had my DS from new since Dec 2015, it has been brilliant.

It has done 36,500 miles so will be due the second service (I have a service plan) in 5,500 miles, which I estimate should be before it is 3 years old.

The tailgate struts are causing concern, making a dreadful growling noise, and fluid is leaking from them.

Does anybody know if these are still covered by warranty? I suspect if the are I need to get it done before the 3 year limit (if that is what it is).

Does anybody know?
 
#2 ·
i've just had mine replaced after 2 years as when it's very warm / hot the boot drops. when it's normal temperature it was fine. i took a video and showed it to the service guy and they confirmed that they needed to be replaced. It's now a lot quieter when opening and closing. Take it to the dealer and get them to have a look.
 
#4 ·
I'm not as knowledgeable as folks on here, but I'd be certain the struts are covered under warranty. .(,problem is not your fault).

Whilst you're at it, you should personally check everything else on the vehicle...software functions..electrics...brake discs for scoring marks..eff etc.

Might as well let them give it the full monty bill of health....👍
 
#5 ·
Thanks guys, called in local dealer, booked it in for Next Monday for new struts.

Buy British, I cannot for one moment imagine them offering me new discs if they were scored, surely that would be 'wear and tear' wouldn't it?
 
#6 ·
Get it done under warranty - I did after just over 1 year mine started making a growling noise then one packed up entirely. The other one could hardly hold the boot up on its own. See prior post I did somewhere. I think someone previously commented "it's not LR's fault as they out-source parts like that" LOL...

Sent from my iPad using Tapatalk
 
#7 ·
Walker.....plenty of posts on this forum about potter and scored disc replacement.....have a look and see what ya think.
 
#8 ·
As if by magic......three headings down from this on current topics
 
#9 ·
Walker, thanks for tipping me off to check my rear discs, they don't look good at all, in fact only half the discs (rear) are in contact with a brake pad! Had a chat with the local dealer, tells me that 'excessive corrosion of the discs' was noted on my car's record when I took it in for service last time. (I don't recall anybody saying anything to me about it).

I have asked him to check if its covered by warranty, so will be interested in what they have to say. Front discs are fine and they have had an identical life to the rear ones! I have to say I have never had a car where discs have corroded in 21,000 miles.

Anyway, have booked in so they can do the job on the tailgate struts and look at the discs at the same time.
 
#10 ·
Walker....I imagine that only half the pad touching the disc is actually the warranty issue.

The worn disc is a by -product of that fault.

Someone wiser than I may advise you more fully.....good luck.
 
#12 ·
I have just had my 'first' major service, I had the front pads changed for brake squeal in January & now I felt a bit of brake judder & the technician saw that the rear discs were pitted so these are being changed under warranty also. I also had one tailgate strut changed under warranty last year as it was making a crunching noise & they are changing the other one now as it is making a similar noise. Both these are faults that are well known to LR so don't let them fob you off! Make sure that if the discs are changed that they put new pads in at the same time. :D
 
#14 ·
Does anyone have info on whether this was only a problem on certain past production runs, ... or is it still becoming apparent on latest cars ?...😒

If it is... What the flip are they doing about it ?...
 
#15 ·
Buy british said:
Does anyone have info on whether this was only a problem on certain past production runs, ... or is it still becoming apparent on latest cars ?...😒

If it is... What the flip are they doing about it ?...
Tailgate struts have been an issue since launch of DS.
 
#16 ·
Well that was an interesting experience!!

I booked the car in to have the struts replaced under warranty, and following advice from guys on here I looked at my rear discs and lo and behold they were corroded something dreadful, so I asked for them to be attended to at the same time under warranty.

The LR guy drew a sharp intake of breath and said they would investigate and let me know.

Some hours later I got the call, 'Your car is all ready to collect, Sir'.

Me: Did you replace the rear discs under warranty?
LR: No, Sir, we can't do that as you have driven it to the point that the pads are 85% worn
Me: I don't understand how that makes a difference, they are seriously corroded regardless of how worn the pads are.
LR: Company policy, Sir

In the meantime my video 'health report' has arrived informing me that my rear discs are very seriously corroded with pads 85% worn (My front are perfect with 30% wear), and that I should have them replace under warranty ASAP as they cannot be done if pad wear reaches 90%.

I do not mention any of this to the LR man, I decide to keep it in case I need to use it as ammunition with Customer Relations later.

LR man: We can replace your discs and pads for about £450 Sir, but we can't do them under warranty as I have already explained.
Me: I am not satisfied with that, the excessive corrosion was noted and recorded by you when my car had a 21,000 miles service, why were they not changed then?
LR man: I cannot comment on that, Sir
Me: If I have to pay for the discs to be replaced I want you to let me have the old ones to take as evidence to Customer Relations, because I believe this is an issue that should be sorted under warranty.
LRman: I will go and talk to the boss and see what we can do

Goes away for a chat and comes back

LRman: Under the circumstances we might be able to do it a little cheaper for you as a gesture.
Me: No, I am not satisfied with that, I believe the discs should be replaced under warranty.
LR Man: Sorry but with 85% wear on the discs we can't do it under warranty.

I now want to get it sorted and get my car back, so I make a gesture

Me: OK, what if I offer the meet the cost of the pads, will you agree to replace the discs under warranty?
LR man: I will talk to the boss.

Comes back.

LR Man: Ok, the boss says we can do that, we replace the discs and you pay for the pads.

Next day (Day 3) I get the call, 'Your car is ready, Sir.

I go in and get presented with a bill for £195.00 (£75 parts, £120 labour)

Me: I am not paying that labour charge.
LR man Looks at me in astonishment
Me: If you are replacing the discs you have to remove and refit the pads anyway
LR Man: yes, so what? They are new pads.
Me: That is irrelevant, you would have to remove and replace them even if you were putting the old ones back, I am not paying £120 labour.
LR: I will have to talk to the boss

Different LR man comes back, big smile.

LR Man 2: That is quite right, Sir, We wouldn't have thought of that in a million years! We won't charge for the labour, just supply of the parts, £75 +£15 VAT.

I pay the man just to get my car back.

I still believe the pads should have been replaced as part of the warranty, their excess wear was almost certainly due to the poor state of the discs, and that happened because they failed to change them at the 21,000 miles service. There is no other plausible explanation how rear pads can by 85% worn and front pads only 30%

My faith in LR is far from restored!
 
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