Has anyone successfully rejected a car for the oil dilution, short service interval problem? If so I would be grateful for any tips or advice. So far seem to be in head and brick wall mode.
The story so far. The car is a MY 17 150hp SE Tech bought last May with 3700 miles on the clock. Needed it's first oil change at 6400 miles in September and looks like the next one is going to be required after a further 4000 miles at the end of the month. I wouldn't mind (well I would really) but I specifically discussed with the salesman that I normally kept my cars for several years and was assured that this one would be cheap to maintain because of the 2y/21000 mile service interval.
Set the ball rolling on rejection for the usual "not as described", "not fit for purpose" reasons in October and three and a half months later I feel that I have been treated with utter contempt by the dealer and JLR . So far I've had the "driving style" nonsense thrown at me although unsurprisingly they did not reply when I asked them to point me in the direction of the documentation describing the appropriate driving style I would need to adopt to achieve the advertised service interval. I've also been told that JLR claim the car is performing as expected. That's as maybe but the key point is that it is not performing as I was lead to believe it would by the dealers and JLR advertising material. The bottom line is that if I had known that the claims for this car were, to use a good Scottish expression, mince I would not have bought this car. My bad for not researching this forum until too late. By the by I do realise that some peoples experience of the service interval may be different but I do live in a rural area and the car almost never is driven in heavy, stop start traffic.
The final straw came today, or rather let me rewind by a week when I thought there might be a chance of a resolution and a chance for the dealer to redeem themselves when they offered to swap me out of the Disco possible for another make (they are a multifranchise) at a discount. Today's generous offer was list price on the car I suggested (btw £5k discount is easily available online for these cars) and a cost to swap which implies a trade value for the Disco not much higher than any of the online companies or that I have been offered at another dealers against he same car.
I have Trading Standards teed up ready to go and am in the process of lining up legal representation.
Sorry for the long rant but in 50 years of car ownership I have only once had to escalate a problem to a dealer principal (again a premium brand) but in that case the issue was dealt with quickly and efficiently and I was actually made to feel like valued customer. Sadly not the case here, CRC are you listening?
The story so far. The car is a MY 17 150hp SE Tech bought last May with 3700 miles on the clock. Needed it's first oil change at 6400 miles in September and looks like the next one is going to be required after a further 4000 miles at the end of the month. I wouldn't mind (well I would really) but I specifically discussed with the salesman that I normally kept my cars for several years and was assured that this one would be cheap to maintain because of the 2y/21000 mile service interval.
Set the ball rolling on rejection for the usual "not as described", "not fit for purpose" reasons in October and three and a half months later I feel that I have been treated with utter contempt by the dealer and JLR . So far I've had the "driving style" nonsense thrown at me although unsurprisingly they did not reply when I asked them to point me in the direction of the documentation describing the appropriate driving style I would need to adopt to achieve the advertised service interval. I've also been told that JLR claim the car is performing as expected. That's as maybe but the key point is that it is not performing as I was lead to believe it would by the dealers and JLR advertising material. The bottom line is that if I had known that the claims for this car were, to use a good Scottish expression, mince I would not have bought this car. My bad for not researching this forum until too late. By the by I do realise that some peoples experience of the service interval may be different but I do live in a rural area and the car almost never is driven in heavy, stop start traffic.
The final straw came today, or rather let me rewind by a week when I thought there might be a chance of a resolution and a chance for the dealer to redeem themselves when they offered to swap me out of the Disco possible for another make (they are a multifranchise) at a discount. Today's generous offer was list price on the car I suggested (btw £5k discount is easily available online for these cars) and a cost to swap which implies a trade value for the Disco not much higher than any of the online companies or that I have been offered at another dealers against he same car.
I have Trading Standards teed up ready to go and am in the process of lining up legal representation.
Sorry for the long rant but in 50 years of car ownership I have only once had to escalate a problem to a dealer principal (again a premium brand) but in that case the issue was dealt with quickly and efficiently and I was actually made to feel like valued customer. Sadly not the case here, CRC are you listening?