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Delays in deliveries - October 2020

31K views 159 replies 24 participants last post by  Dashnine 
#1 ·
I ordered a p300e (PHEV) in spring of this year. I was initially told they'd start making them August, for a late August delivery. Then I was told in late September that my vehicle had been made, and delivery expected on or before 2nd October. That shifted to 9th October a week later. Today I've been told it's back to 16th October and received the following ...

'We have had contact from Land Rover suggesting all PHEV models are delayed slightly - even once complete. We have asked for further clarity on this.'

What is going on? I'm told my car was built over two weeks ago and I live an hour's drive from the factory. (The franchise is a similar distance.) Why would it take four week's to deliver a vehicle?

Is this normal? Should I be worried? Have they discovered a fault?
 
#2 ·
I'd be pushing the dealer for exactly why in your shoes.
There is no excuse if complete , unless of course a delivery backlog in these covid times.

Either way they need to be up front and open.
 
#3 ·
Barnsh said:
I'd be pushing the dealer for exactly why in your shoes.
There is no excuse if complete , unless of course a delivery backlog in these covid times.

Either way they need to be up front and open.
Agreed. I've emailed them and await a response. For the interest of others, I'll post on here how they respond.
 
#4 ·
simon_hill said:
Barnsh said:
I'd be pushing the dealer for exactly why in your shoes.
There is no excuse if complete , unless of course a delivery backlog in these covid times.

Either way they need to be up front and open.
Agreed. I've emailed them and await a response. For the interest of others, I'll post on here how they respond.
You could try phoning here and see if you get more info with your order number .
https://www.landrover.co.uk/contact-us.html
 
#5 ·
Barnsh said:
simon_hill said:
Barnsh said:
I'd be pushing the dealer for exactly why in your shoes.
There is no excuse if complete , unless of course a delivery backlog in these covid times.

Either way they need to be up front and open.
Agreed. I've emailed them and await a response. For the interest of others, I'll post on here how they respond.
You could try phoning here and see if you get more info with your order number .
https://www.landrover.co.uk/contact-us.html
Thanks. I've phoned them. A very pleasant lady said that it's a puzzle and she would immediately phone both Head Office & my dealership to look into it. She said she's be back in touch later today or tomorrow morning. So, thanks for that suggestion.
 
#6 ·
I would imagine, if it's been on built there's a component missing (but they elected to build anyway and hold), that needs swapping out or a software update is needed.

On several occasions over the years I've heard of people going up to factory compounds in minibuses and going from car to car flashing new software into 'our' sub assemblies once the software team have developed and released the code.
 
#7 ·
It's strange there's still no 'real' YouTube reviews for DS or Evoque PHEV?
I'm reading about delayed P300e orders on the Evoque Owners forum.

Normally a long time before customers get their cars YouTube reviewers are given them!
The only content is mashed up advertising videos, nothing real?
 
#8 ·
HmmmUK said:
It's strange there's still no 'real' YouTube reviews for DS or Evoque PHEV?
I'm reading about delayed P300e orders on the Evoque Owners forum.

Normally a long time before customers get their cars YouTube reviewers are given them!
The only content is mashed up advertising videos, nothing real?
Yes, I had noticed that and was puzzled by it. It also seems a bit of a surprise that even now there are no demo cars in local franchises; you'd think the first few vehicles would be rushed to franchisees and reputable motoring journalists. That would seem like the most basic bit of marketing.

There will be more people who either want to test drive or read a review before ordering, than people like me who simply ordered it on the basis of the specification. (I'm not totally mad as it will be my third new Disco Sport - I assumed the addition of the PHEV-kit won't fundamentally alter the car's driving behaviour.)
 
#9 ·
Same here Simon, have they even built a production PHEV yet? I personally doubt it, reason being my dealer hasn't been able to place the order with LR yet! (They told me on the 23/9 that 21MY orders were still not being accepted). As VDS recently posted the WTLP figures are only estimates, this is not what you would expect of model that is supposed to be production ready? With no press reviews etc should I be getting cold feet at the lack of transparency from LR?
 
#10 ·
Paul41 said:
Same here Simon, have they even built a production PHEV yet? I personally doubt it, reason being my dealer hasn't been able to place the order with LR yet! (They told me on the 23/9 that 21MY orders were still not being accepted). As VDS recently posted the WTLP figures are only estimates, this is not what you would expect of model that is supposed to be production ready? With no press reviews etc should I be getting cold feet at the lack of transparency from LR?
The lack of complete and accurate WLTP data would certainly hold them up as they can't be registered.
Interesting times .
 
#11 ·
Barnsh said:
Paul41 said:
Same here Simon, have they even built a production PHEV yet? I personally doubt it, reason being my dealer hasn't been able to place the order with LR yet! (They told me on the 23/9 that 21MY orders were still not being accepted). As VDS recently posted the WTLP figures are only estimates, this is not what you would expect of model that is supposed to be production ready? With no press reviews etc should I be getting cold feet at the lack of transparency from LR?
The lack of complete and accurate WLTP data would certainly hold them up as they can't be registered.
Interesting times .
This is SO frustrating as I sold my old Disco Sport some time ago in anticipation of this new one being delivered.
 
#14 ·
sandbox said:
All the complete, accurate and official WLTP figures (including P300e) are available in this PDF:

https://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-WLTP-Insert-1L5502110000WGBEN01P_tcm295-798845.pdf
Some of the data looks different to the brochure I've just downloaded from the LR web site:
https://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-Brochure-1L5502010000BGBEN01P_tcm295-691753.pdf

Page 94 - The car is described as "PETROL PHEV", but the black box in the right hand column suggests that it's also a MHEV. (???)
Page 95 - CO2 36 g/km to 44 g/km
Page 95 - Combined EV Range 55 km to 62 km (34 to 39 miles)
Page 97 - Loadspace Capacity 1,594 litres

18 months I've been waiting to see this car. if they don't deliver one soon, I'm going to join the queue for the Lexus NX450.
 
#15 ·
Paul41 said:
Depends on what LR page you're reading from ? (Not saying you're wrong but at the same time what can you believe?)
It's a complete and accurate estimate , there, that's that sorted 👍😜
 
#16 ·
seatsl said:
Some of the data looks different to the brochure I've just downloaded from the LR web site:
https://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-Brochure-1L5502010000BGBEN01P_tcm295-691753.pdf

Page 94 - The car is described as "PETROL PHEV", but the black box in the right hand column suggests that it's also a MHEV. (???)
Page 95 - CO2 36 g/km to 44 g/km
Page 95 - Combined EV Range 55 km to 62 km (34 to 39 miles)
Page 97 - Loadspace Capacity 1,594 litres
All the figures are the same in both PDFs. However, the PDF you linked to is out of date as it doesn't reference the new engines or Pivi Pro etc. The i3 engine is MHEV and matted to an electric motor creating a PHEV.



WLTP CO2 Emissions Combined 36-44

EV Range TEL Combined (WLTP) miles/km 38/62

Loadspace capacity is the same at 1,574 dry behind first row (you had a typo).
 
#18 ·
sandbox said:
seatsl said:
Some of the data looks different to the brochure I've just downloaded from the LR web site:
https://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-Brochure-1L5502010000BGBEN01P_tcm295-691753.pdf

Page 94 - The car is described as "PETROL PHEV", but the black box in the right hand column suggests that it's also a MHEV. (???)
Page 95 - CO2 36 g/km to 44 g/km
Page 95 - Combined EV Range 55 km to 62 km (34 to 39 miles)
Page 97 - Loadspace Capacity 1,594 litres
All the figures are the same in both PDFs. However, the PDF you linked to is out of date as it doesn't reference the new engines or Pivi Pro etc. The i3 engine is MHEV and matted to an electric motor creating a PHEV

WLTP CO2 Emissions Combined 36-44

EV Range TEL Combined (WLTP) miles/km 38/62

Loadspace capacity is the same at 1,574 dry behind first row (you had a typo).
So all the WLRP figures are the same estimates in both then?
It would be good to see the final accurate figure , it may well be the same as printed , but why put this estimate caveat there for all to see in the latest brochure.?
 
#19 ·
Barnsh said:
sandbox said:
seatsl said:
Some of the data looks different to the brochure I've just downloaded from the LR web site:
https://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-Brochure-1L5502010000BGBEN01P_tcm295-691753.pdf

Page 94 - The car is described as "PETROL PHEV", but the black box in the right hand column suggests that it's also a MHEV. (???)
Page 95 - CO2 36 g/km to 44 g/km
Page 95 - Combined EV Range 55 km to 62 km (34 to 39 miles)
Page 97 - Loadspace Capacity 1,594 litres
All the figures are the same in both PDFs. However, the PDF you linked to is out of date as it doesn't reference the new engines or Pivi Pro etc. The i3 engine is MHEV and matted to an electric motor creating a PHEV.



WLTP CO2 Emissions Combined 36-44

EV Range TEL Combined (WLTP) miles/km 38/62

Loadspace capacity is the same at 1,574 dry behind first row (you had a typo).
So all the WLRP figures are the same estimates in both then?
It would be good to see the final accurate figure , it may well be the same as printed , but why put this estimate caveat there for all to see in the latest brochure.?
Please read the linked Discovery Sport Technical Specification 2020 PDF as I do not see where you are getting estimate from...? The figures in this PDF are official WLTP and not caveated.

https://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-WLTP-Insert-1L5502110000WGBEN01P_tcm295-798845.pdf

The UK's Vehicle Certification Agency lists the Discovery Sport, 20MY 1.5 i3 Petrol 300PS AWD Auto CO2 emissions (g/km) (weighted) as 36 and 44 (depending on the spec). This is the type approval for the car in the UK and hence the official CO2 figures.

https://carfueldata.vehicle-certification-agency.gov.uk/search-by-alt-fuel.aspx
 
#20 ·
sandbox said:
Barnsh said:
sandbox said:
All the figures are the same in both PDFs. However, the PDF you linked to is out of date as it doesn't reference the new engines or Pivi Pro etc. The i3 engine is MHEV and matted to an electric motor creating a PHEV

WLTP CO2 Emissions Combined 36-44

EV Range TEL Combined (WLTP) miles/km 38/62

Loadspace capacity is the same at 1,574 dry behind first row (you had a typo).
So all the WLRP figures are the same estimates in both then?
It would be good to see the final accurate figure , it may well be the same as printed , but why put this estimate caveat there for all to see in the latest brochure.?
Please read the linked Discovery Sport Technical Specification 2020 PDF as I do not see where you are getting estimate from...? The figures in this PDF are official WLTP and not caveated.

https://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-WLTP-Insert-1L5502110000WGBEN01P_tcm295-798845.pdf
Go build one on the Landrover web site , pick the P300e as engine , look at the symbol next to the WLTP figure , read the subscript.
👍
 
#22 ·
Barnsh said:
Oops! WLTP view - estimates from manufacturer.

C7E40734-4571-4A83-B638-2CA531CADE0E.jpeg
If you read my post, I wasn't talking about other sources, I specifically said the PDF I linked to where I could see no estimate caveat. Please do read this PDF and search for 'estimate':

https://www.landrover.co.uk/Images/Land-Rover-Discovery-Sport-WLTP-Insert-1L5502110000WGBEN01P_tcm295-798845.pdf

However...

The UK's Vehicle Certification Agency lists the Discovery Sport, 20MY 1.5 i3 Petrol 300PS AWD Auto CO2 emissions (g/km) (weighted) as 36 and 44 (depending on the spec). This is the type approval for the car in the UK and hence the official CO2 figures.

https://carfueldata.vehicle-certification-agency.gov.uk/search-by-alt-fuel.aspx

If you want official UK figures, the Vehicle Certification Agency provides these...
 
#23 ·
sandbox said:
Barnsh said:
Oops! WLTP view - estimates from manufacturer.

C7E40734-4571-4A83-B638-2CA531CADE0E.jpeg
If you read my post, I wasn't talking about other sources, I specifically said the PDF I linked to where I could see no estimate caveat. However...

The UK's Vehicle Certification Agency lists the Discovery Sport, 20MY 1.5 i3 Petrol 300PS AWD Auto CO2 emissions (g/km) (weighted) as 36 and 44 (depending on the spec). This is the type approval for the car in the UK and hence the official CO2 figures.

https://carfueldata.vehicle-certification-agency.gov.uk/search-by-alt-fuel.aspx

If you want official UK figures, the Vehicle Certification Agency provides these...
I wasn't talking about other sources either, this is an official Landrover source , so surely Landrover should update their web page, where incidentally you can buy online , to show complete and accurate up to date information.

If it's an oversight in the marketing departments web design they should correct it.
WLTP exists in context to permit cross comparison, do do this you need to compare accurate figures.

To have multiple brochures ( in or out of date ) floating around and a web site that is marked as an estimate should simply not happen and may be confusing to the buyer.
 
#24 ·
Barnsh said:
sandbox said:
Barnsh said:
Oops! WLTP view - estimates from manufacturer.

C7E40734-4571-4A83-B638-2CA531CADE0E.jpeg
If you read my post, I wasn't talking about other sources, I specifically said the PDF I linked to where I could see no estimate caveat. However...

The UK's Vehicle Certification Agency lists the Discovery Sport, 20MY 1.5 i3 Petrol 300PS AWD Auto CO2 emissions (g/km) (weighted) as 36 and 44 (depending on the spec). This is the type approval for the car in the UK and hence the official CO2 figures.

https://carfueldata.vehicle-certification-agency.gov.uk/search-by-alt-fuel.aspx

If you want official UK figures, the Vehicle Certification Agency provides these...
I wasn't talking about other sources either, this is an official Landrover source , so surely Landrover should update their web page, where incidentally you can buy online , to show complete and accurate up to date information.

If it's an oversight in the marketing departments web design they should correct it.
WLTP exists in context to permit cross comparison, do do this you need to compare accurate figures.

To have multiple brochures ( in or out of date ) floating around and a web site that is marked as an estimate should simply not happen and may be confusing to the buyer.
The UK's Vehicle Certification Agency lists the Discovery Sport, 20MY 1.5 i3 Petrol 300PS AWD Auto CO2 emissions (g/km) (weighted) as 36 and 44 (depending on the spec). This is the type approval for the car in the UK and hence the official CO2 figures.

https://carfueldata.vehicle-certification-agency.gov.uk/search-by-alt-fuel.aspx
 
#25 ·
Barnsh said:
Go build one on the Landrover web site , pick the P300e as engine , look at the symbol next to the WLTP figure , read the subscript.
My girlfreind has send me a brochure and asked me to raise a question (I can't afford such an expensive car!) but she is thinking to take a company car. The text on p17 says "Figures provided are manufacturer's estimates and will be updated to official EU figures when they are released. For comparison purposes. Results change under actual conditions. Fuel consumption and CO₂ emissions differ. dependant on factor such as driving style, weather vehicle load, optional accessorie, also vehicle type, rims and tyres." (my translation).
If there is an official person here the question is when will updated figures be available for EU Her concern is the tax which is based on price of car X emissions. She has to make a decision and the company refuse to move until the emissions are final. Thank you.
 

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#26 ·
FabRocket said:
Barnsh said:
Go build one on the Landrover web site , pick the P300e as engine , look at the symbol next to the WLTP figure , read the subscript.
My girlfreind has send me a brochure and asked me to raise a question (I can't afford such an expensive car!) but she is thinking to take a company car. The text on p17 says "Figures provided are manufacturer's estimates and will be updated to official EU figures when they are released. For comparison purposes. Results change under actual conditions. Fuel consumption and CO₂ emissions differ. dependant on factor such as driving style, weather vehicle load, optional accessorie, also vehicle type, rims and tyres." (my translation).
If there is an official person here the question is when will updated figures be available for EU Her concern is the tax which is based on price of car X emissions. She has to make a decision and the company refuse to move until the emissions are final. Thank you.
A good question , the U.K. official certification site shows as above link from sandbox .

But the Landrover site shows estimate .
At a guess the website has not been updated once official figures have been released.
As for why Landrover haven't done this who knows .

Best to get it in writing from JLR as you are doing.
 
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