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Service interval

1M views 3K replies 215 participants last post by  Past master 
#1 ·
My DS, first registered in November 2015 has covered 8910 miles.
A few days ago, on the InControl App, a Service Due Alert message appeared advising that my car is due for a service.
This coincided with an occasional message (on first start up of the day) saying that the oil level is low. This message did not stay, but disappeared once the tyre setting message had been displayed. I checked the oil level on the dipstick and it is showing full.
I spoke to my dealer who says that maybe due to the type of driving I have been doing (!!) the car needs an oil and filter change.
Anybody else had a similar experience?
 

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#2,927 ·
Barnsh said:
Sitting in dealership , chatting to another chap in for his service warning light.

Up pops the service advisor to advise him " no problems you car is ready, it just needed a software reset , no oil and filter needed"

He said thanks and drove off into oblivion .

Hey ho ....how many times does this happen for the unaware ??
No doubt Barnsh.

Was this a LR or Jaguar dealership?
 
#2,928 ·
Zedman said:
Barnsh said:
Sitting in dealership , chatting to another chap in for his service warning light.

Up pops the service advisor to advise him " no problems you car is ready, it just needed a software reset , no oil and filter needed"

He said thanks and drove off into oblivion .

Hey ho ....how many times does this happen for the unaware ??
No doubt Barnsh.

Was this a LR or Jaguar dealership?
It's both jaguar and Landrover all in one, the guy was driving a DS.
 
G
#2,929 ·
Barnsh said:
Sitting in dealership , chatting to another chap in for his service warning light.

Up pops the service advisor to advise him " no problems you car is ready, it just needed a software reset , no oil and filter needed"

He said thanks and drove off into oblivion .

Hey ho ....how many times does this happen for the unaware ??
You must have been biting your tongue pretty hard in an attempt to keep quiet :lol:
 
#2,930 ·
Hi folks,

posted this a couple of days ago in the "Oil Analysis Results" thread:

I recently got myself a D5. (My wife drives the DS now.)
Testet the oil after 3.350 miles (5.392 km). It's NOT an Ingenium engine, but the TDV6 Lion (3.0L Ford).

Fe: 64 mg/kg (= ppm)
Al: 6 mg/kg (= ppm)
Cu: 13 mg/kg (= ppm)

Si: 6 mg/kg (= ppm)
Na: 2 mg/kg (= ppm)

Diesel (Dilution): < 0.30% (= NONE!)
Viscosity (100°C): 9.30 mm2/s

Here the last test of my DS:
Oil was used for 6169 miles (9.929 km). (> Almost double the milage of the above tested D5 oil.)

Fe: 133 mg/kg (= ppm)
Al: 17 mg/kg (= ppm)
Cu: 10 mg/kg (= ppm)

Si: 10 mg/kg (= ppm)
Na: 14 mg/kg (= ppm)

Diesel (Dilution): 2,46%
Viscosity (100°C): 9.43 mm2/s

So I would say they are almost identical broken down to 1.000 miles.
So it seems the Ingeniums are not as bad after all. Since non-Ingenium engines look the same...

Greets,
Hauser
 
G
#2,931 ·
Hauser said:
So it seems the Ingeniums are not as bad after all. Since non-Ingenium engines look the same...

Greets,
Hauser
It's also well known the the latest V6 engines in the D5 and RRS suffer from exactly the same oil dilution issues as the DS 2.0l Ingenium engine. Similar tales of woe on both the relevant forums.

Of course, we have to accept that it's all about everbody's driving style :lol: whilst LR execs ponder why they are losing market share and try to dream up even more excuses for their bad engineering decisions
 
#2,932 ·
As mentioned elsewhere on this forum, my DS appears to finally be behaving itself. I have driven over 1400 miles since my September service, and the miles to service are at 18050. So something, not sure what, and not wishing to tempt fate, appears to have sorted that side of things out.

Now, about this B pillar.........
 
#2,933 ·
PaulCP said:
Hauser said:
So it seems the Ingeniums are not as bad after all. Since non-Ingenium engines look the same...

Greets,
Hauser
It's also well known the the latest V6 engines in the D5 and RRS suffer from exactly the same oil dilution issues as the DS 2.0l Ingenium engine. Similar tales of woe on both the relevant forums.

Of course, we have to accept that it's all about everbody's driving style :lol: whilst LR execs ponder why they are losing market share and try to dream up even more excuses for their bad engineering decisions
Who is talking about oil dilution?
Look at the numbers... Oil dilution isn't an issue with my samples. It's the wear metals...

Greets,
Hauser
 
#2,935 ·
Sorry PaulCP, you seem to be puzzled by numbers. You are mixing up two different tests (of actually two different cars).

Here the last test of my DS: Oil was used for 6169 miles (9.929 km).
So if you do the math, my DS would be hitting 15.300 miles (24.620 km) when oil dilution would reach 6.1%. That's just a little lower than what I do in two years anyways. But in reality, that isn't even true. The oil in the previous sample (see the oil analysis thread) was used for two years and 14.529 miles (23.383 km) and had 4.07% oil dilution. That's approximately 2/3 of the service interval and also 2/3 of the allowed oil dilution. So I don't see an issue here. - The amount of wear metal is a whole different story though.

Greets,
Hauser
 
#2,937 ·
Hi
A bit puzzled and would appreciate other's thoughts.

Just had second interim oil and filter change on my MY17(March) DS. Countdown started at14,800 miles, so dealer agreed the work would be FOC. So far so good.

When I collected the car there was no charge. I wasn't given any record of the work done. When I got home I logged in to the car's OSH and found that there was nothing showing since the first interim oil/filter change, which had been done at 6,900 miles.

Starting to get a bit suspicious, I checked the distance to next service message. It read 12,150 miles. I had expected it to be in the range 19,850 to 21,000 miles.

So, I'm wondering if this is all normal.....no paperwork, nothing on OSH and reset to 12,150 miles?
Maybe I should be grateful it was FOC.
I'd be glad of any advice before I go to query all this with the dealer.
 
#2,938 ·
I wasn't given anything after the job was done either until I requested it for my own records, they then printed off the invoice that will go to LR. Unsure what the other figures meant though other than the dilution percent :?
 

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#2,939 ·
Many thanks EYR

I hope to get something like the invoice you received, especially since the OSH gives me no evidence of the work having been done.

Coincidentally, my vehicle's oil dilution was also 6.9%. I have ordered a Millers test kit and will post that result when I have it.

Thanks again
 
#2,940 ·
Interim oil change doesn't go on OSH as it's not a service as such, merely a warranty item or a goodwill gesture, depending who you speak to. I think some forum members have had it added to OSH on request.
Doesn't seem logical but that's the way it is.
 
#2,941 ·
Thanks, Past master.

I get it now; a goodwill gesture not on OSH makes sense.

What confused me (easily done!) was that the first oil and filter change, which was done at 6,900 miles, was entered into the OSH by a Spanish Main dealer. To muddy the waters further, they logged the work as both an oil/filter change and a main service. I've been assuming that they couldn't log the one without the other.

Off now to polish my interrogation skills and find out why my service range was set to 12,150 miles.
 
#2,942 ·
a2b2 said:
Thanks, Past master.

I get it now; a goodwill gesture not on OSH makes sense.

What confused me (easily done!) was that the first oil and filter change, which was done at 6,900 miles, was entered into the OSH by a Spanish Main dealer. To muddy the waters further, they logged the work as both an oil/filter change and a main service. I've been assuming that they couldn't log the one without the other.

Off now to polish my interrogation skills and find out why my service range was set to 12,150 miles.
They'll never expect the Spanish Inquisition! :)
 
#2,944 ·
Back on the good old Oil dilution issue but with a slight twist. My car is now 6 months old and has covered 9,000 miles. The service light has now come on. I phoned my JLR dealer who has a centralized service system. The service assistant told me "it's not due a service, It must have a fault". They suggested it should be booked in for fault diagnosis but with the proviso that if a fault is not found then there will be a charge to me of £180. Can you believe it!! they are telling me it has a fault but warning me it could cost £180 because the oil needs changing too early..... Only at JLR. by the way they could not book me in for a service for at least 28 days.
 
#2,945 ·
Interesting.

Particularly that an oil change at a main dealers is.......erm...£188.

Now, there's something to think about........not that I'm suggesting that dealers are as dishonest as night follows day...
 
#2,946 ·
Badgerface said:
Interesting.

Particularly that an oil change at a main dealers is.......erm...£188.

Now, there's something to think about........not that I'm suggesting that dealers are as dishonest as night follows day...
I was quoted £280 at GS Coventry - not that I paid for mine!!!
 
#2,947 ·
GS Coventry and Stratford both quote on their own website £188.

I sometimes am certain that they make it up as they go along.....I remember taking the Freelander in for its second service there and being presented with a bill for £220 MORE than I had been quoted by email the previous fortnight when making the booking. There was no argument or running off to get a managers approval, she simply reduced the invoice to match the email. Perhaps the service bints are told to charge as much as they think that they can get away with!?!

Needless to say, I stopped using them after that....
 
#2,948 ·
Badgerface said:
GS Coventry and Stratford both quote on their own website £188.

I sometimes am certain that they make it up as they go along.....I remember taking the Freelander in for its second service there and being presented with a bill for £220 MORE than I had been quoted by email the previous fortnight when making the booking. There was no argument or running off to get a managers approval, she simply reduced the invoice to match the email. Perhaps the service bints are told to charge as much as they think that they can get away with!?!

Needless to say, I stopped using them after that....
That's interesting............
 
#2,949 ·
Chilliblu said:
Back on the good old Oil dilution issue but with a slight twist. My car is now 6 months old and has covered 9,000 miles. The service light has now come on. I phoned my JLR dealer who has a centralized service system. The service assistant told me "it's not due a service, It must have a fault". They suggested it should be booked in for fault diagnosis but with the proviso that if a fault is not found then there will be a charge to me of £180. Can you believe it!! they are telling me it has a fault but warning me it could cost £180 because the oil needs changing too early..... Only at JLR. by the way they could not book me in for a service for at least 28 days.
Chilliblu, before they delivered a 2WD instead of the AWD you paid for, you said you'd read through the forum pages and identified problems with build quality, fuel economy and resale values. You had already ordered your car by then but you didn't mention whether you had seen this thread (it had 1,950 posts on 4th January 2018), or the one that I started (Newbies Should Read This), either of which ought to have alerted you to the advisability of taking out a service plan with any diesel DS.

If you have taken out a service plan, there will be nothing to pay because these are "predictable" oil services which, post-June 2017, are included in the contract. If you are without a service plan, they should still cover it under the spirit of JLRP00100. However, from what you have said, I think you should prepare yourself in advance for something like this, "We have checked the car and found that it is functioning normally. However, the oil dilution was high and this was due to your driving style. We have therefore changed the oil and filter and that will be £280 please. We have also topped up your AdBlue."

Forewarned and all that.
 
#2,950 ·
PhilMabbots17 said:
"We have checked the car and found that it is functioning normally. However, the oil dilution was high and this was due to your driving style. We have therefore changed the oil and filter and that will be £280 please. We have also topped up your AdBlue."
And that will be a further £30 please 😂😂😂
 
#2,951 ·
Things don't change. I remember going in to a Bedford dealer in SE London (which is now a LR dealer on a different site) and while I waited at the counter as they dealt with the paperwork for another customer, the senior of the two staff said, in front of me, "Oh he's coming in with a blank cheque. Stick another hundred on the bill". Needless to say I checked my own bill very carefully and found another dealer (who wasn't much better).
 
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