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Engine replacing Balance Shaft

211K views 357 replies 86 participants last post by  CMJS2 
#1 ·
Good evening All

Very much gutted after being told by my local dealer (which is not in the uk) that JLR has examined the very high pitch sound coming from the engine upon accelerating and going thru the gears ? And after accessing some test feedback here they have concluded that a new engine is required ! Im still under shock from after hearing this. Never in my wildest dreams or nightmares would i have fathomed a 4 month old under 3500 mile engine needing replacement... Your thoughts if any please....?
 
#131 ·
Casper-S3 said:
So i'm currently in a lawsuit with JLR reaging the issue as i believe they have a duty of disclosure about the issue. Have at look at this response attached.
The utter disdain JLR treat their customers with is there for all to see.

To be fair , JLR have probably called many of their customers idiots behind our backs , you just happen to have caught them out .

Take them to the cleaners !
 
#132 ·
It goes even deeper than simply being called an idiot. Yesterday i received an email citing a letter of demand created by their lawyers dated 10/05/2018, a letter me nor my solicitor had seen before. The email was instruction that because i had not responded to the LOD there loan car would be collected that day, and my broken car would have towed to my premise.

The letter was dated 10/05/2018
the final date for response was COB 09/05/2018??? (-1 days' notice)
and when we dug into the PDF, we could see it was created 10min before they sent the email to me yesterday and was a template used from another case.

This company is verging on criminal actions, and I'm not going to let them get away with it.
 

Attachments

#133 ·
That's only the PDF that was created on 8th, not necessarily the Word document it was created from. I don't think you can put too much weight on that. The missing letter could have been printed and posted, scanned previously or generated from Word previously, etc.
 
#134 ·
Dashnine said:
That's only the PDF that was created on 8th, not necessarily the Word document it was created from. I don't think you can put too much weight on that. The missing letter could have been printed and posted, scanned previously or generated from Word previously, etc.
Agree, however if they are quoting that exact letter as the one issued, i don't think it would look good to see that the letter was a recreation from the original. Who knows what changes could have been made. As i understand it that is why PDF is used.

They are yet to reply to my solicitor, and they didn't enforce there statements. Next week should be interesting.
 
#135 ·
That reminds me of another case where JLR collected their curtesy car from a customers driveway without even knocking on the door of the house.

They took with the car their keys and baby buggy and other personal items in it I believe.

The customer thought the car was stolen and reported this to Thames Valley Police!

You couldn't make this sh1t up!
 
#136 ·
Casper-S3 said:
It goes even deeper than simply being called an idiot. Yesterday i received an email citing a letter of demand created by their lawyers dated 10/05/2018, a letter me nor my solicitor had seen before. The email was instruction that because i had not responded to the LOD there loan car would be collected that day, and my broken car would have towed to my premise.

The letter was dated 10/05/2018
the final date for response was COB 09/05/2018??? (-1 days' notice)
and when we dug into the PDF, we could see it was created 10min before they sent the email to me yesterday and was a template used from another case.

This company is verging on criminal actions, and I'm not going to let them get away with it.
Oh dear , please watch out for the
"If you remove all your public posts we can come to an agreement statement"
I had that , my solicitor pointed out that this was harassment and denial of my human and contractural rights :lol: :x :lol: :lol:
Both Uk consumer law , and Australian ACL ( consumer law) prohibit any gagging clauses to be used. They are in contradiction of your rights.
https://www.lexology.com/library/detail.aspx?g=446cd388-c316-473d-93a4-9c8f701ac3d9
 
#137 ·
Yet another unbelievable story. Oh wait a minute of course it's JLR so it is in fact believable.

There are so many words that come to mind to describe what I've read about this and other similar situations that if I were to list them all I'd probably overload the server Rob uses :eek:
 
#138 ·
Hi
I am an Australian member and bought my DS Sport HSE Lux back in December.
Apart from a couple of minor software issues I am happy with the car except for this one issue.
Balance shaft was replaced a couple of months ago but now the same whine noise above 1800rpm has returned.
Took it to local dealer (not who I purchased through) who tested and agreed with me on noise. Apparently JLR now ask the dealers to record the sound and send to UK. This was done and I am awaiting result.
I can only assume it will be another replacement and that is obviously a concern if it keeps returning.
Has anyone any suggestions on my approach here. Not sure what the Aussie laws are in respect of rejection.
Any ideas would be welcome.
 
#139 ·
You should get an engine replacement this time.
I'll merge your post to the balance shaft thread.
 
#141 ·
Barnsh said:
You should get an engine replacement this time.
I'll merge your post to the balance shaft thread.
Still waiting for reply from JLR UK on this issue. Called dealer today who said they had to send the recording of the sound to JLR Australia first and then it is sent to UK.

I am just wondering if any Australian members have had this issue and if engine replacement has been offered? As far as I can see the options are :
Replace balance shafts again
Replace engine
Replace car or refund

Car was purchased 20th December 2017 and balance shaft problem first reported early April, so within 6 months.

If the engine is replaced would that be evident to a prospective buyer if I sold?

Do they set the mileage back to zero on new engine?

Thanks in advance.
 
#142 ·
Hi ds18,

My engine was replaced about 1yr ago due balance shaft bearing failure - more details towards the start of this thread.

An engine replacement is a modification. My dealer had to lodge paperwork with RMS (NSW) before handing the vehicle back. I'd be surprised if this doesn't show up on a carfacts history report when I go to sell it. The Odometer stays as is and the service intervals remain at the 24mth/34,000km (fantasy!) measured from first registration (i.e. engine change does not move claimed service intervals).

BTW, JLR Aust eventually offered me an extended warranty (5yrs total) when I started asking questions about impact on resale and service intervals.

Regards,
Brendan
 
#143 ·
Thanks Brendan.

I'll bear that in mind when I deal with their reply. I bought an extra 2 years warranty when I bought the car but will try for some other form of compensation.

Cheers
 
#144 ·
Hi ,

just reading the posts here on this forum and I can tell you I've got the same problem with replacing the balance shaft. Just dropped my car off at the dealer where I bought it. They will change the balance shaft. I'm from Germany and my dealer hadn't had the problem since now, well that is what they told me.

3 weeks ago I had the car in because it told me to do a check up? Although it wasn't due yet. I bought this car in October 2017(LR DS built June 2017 SE 2.0 Diesel 179 PS) it it was a complete new car. May 2018 it started to make funny sounds (25.000 km) while accelerating and at around 1500 rpm the funny noise came up. Since I had to get it to the garage anyway because the car told me so, I told the garage staff (LR staff) about the sound, first they didn't know what it was so they called me that I can pick up the car. I asked them if the funny noise is gone, the denied it and told me that we have to make a new appointment, so I picked up the car I orderd them to do an oil changed, eventhough it was not necessary. Than they called me back to tell me that they have to change the blance shafts, they called LR UK and that it the outcome. I hope by changing the parts the car will be good to go but if I read all these posts I assume it'll be getting worse. I really like that car.

So should I also opt for a new engine because nobody knows what has been damaged so far?

Greeting from Berlin, Germany
 
#145 ·
QLDer said:
Hi ds18,

My engine was replaced about 1yr ago due balance shaft bearing failure - more details towards the start of this thread.

An engine replacement is a modification. My dealer had to lodge paperwork with RMS (NSW) before handing the vehicle back. I'd be surprised if this doesn't show up on a carfacts history report when I go to sell it. The Odometer stays as is and the service intervals remain at the 24mth/34,000km (fantasy!) measured from first registration (i.e. engine change does not move claimed service intervals).

BTW, JLR Aust eventually offered me an extended warranty (5yrs total) when I started asking questions about impact on resale and service intervals.

Regards,
Brendan
Hi Brendan,
I'm not sure is it possible to show your contract that JLR offered extended warranty to 5yrs total after replace balance shaft.
I have same issue but JLR just want give me extended warranty (4yrs total).
It confuse how it could be no global SOP for this issue.

Thanks,
ocean
 
#146 ·
I mentioned in a previous post that our 6 mth old DS MY17 Ingenium engine was going to be replaced here in Australia, due to whistling sound. Indeed the engine was replaced in Jan 18 under warranty. We too received a 5 year warranty on new engine. But agree with others this may hurt resale value due to new 'blue slip' with NSW RMS.

Then in early Jun 18 a radiator hose disconnected while we were out driving, rendering the car un-driveable as coolant was emptied. Car was towed to LR service centre, where because the service centre was so busy, the car sat on the lot waiting for problem to be diagnosed. Then no spare parts in Aus, so had to wait for import. Was at service centre for almost a month before we got it back. JLR Customer Care were helpful but took some pushing to get some monetary compensation for inconvenience.

With these 2 events, the car had spent 25% of our 1st year of ownership at the service centre.

Now in Aug 18, car has developed a whooping or so called grinding noise. Took car to LR service centre - again very busy so cannot book car in for 2 weeks. LR mechanic concerned the car might need either components changed OR another engine replacement.

If car needs a second engine replacement we intend to pursue rejecting the vehicle & seeking compensation or seeking a replacement vehicle from JLR.

Is there precedent for this anywhere else?
 
#148 ·
I have now been advised they will replace engine with current spec? I am assuming this will be the MY19 engine but not sure what the difference is with my MY18 engine except hopefully with balance shafts that work.

Have been in touch with JLR Customer Care and need to wait until work is done before any compensation is offered re warranty and resale.

If I have any further issues I intend to go down rejection track.
 
#150 ·
Thanks for the heads up NoDiscoSport.

Yes it is diesel. 177kw.

Will ask dealer to detail all differences with the new donk.
 
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