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Has anyone had b pillar ticking return after stage 3 repair

7K views 26 replies 6 participants last post by  Barnsh 
#1 ·
Has anyone had b pillar ticking / rattle return after the 3 stage repair programme specified by Land Rover to fix the issue. And if so what course of action did you take next. My car has just been through the repair, but I still have the problem

Thanks
 
#2 ·
Most folks rejected the car .
They are only alowed one attempt at repair under the consumer rights act 2015 , they've had that attempt so the repair has failed , so tell the dealer you wish to reject the vehicle .
 
#3 ·
Thanks Barnsh, That's what I thought, that's what I am progressing with the original dealer rather than the local one that has been trying to resolve.. Real shame after 2 years as I really like the car but customer service has been appalling.
 
#5 ·
KevinV said:
Thanks Barnsh, That's what I thought, that's what I am progressing with the original dealer rather than the local one that has been trying to resolve.. Real shame after 2 years as I really like the car but customer service has been appalling.
They will try and refuse it but stick to your guns and quote the Consumer RightscAct 2015, don't get fobbed off . It's your right to reject it , and there is proof this is a manufacturing defect.

You are entitled under a JLR warranty to get work carried out at any dealership , as they have used the recognised process , the dealer can only suggest that the other authorised dealer didn't do the work properly, that's not your fault but Landrovers ....they authorise the dealerships .
 
#6 ·
The Highlander said:
Not sure you can count a repair of another dealership unless it's with the agreement of the supplying dealer. I tend to think the supplying dealer must be the one given chance to repair as your contract is with them.
Agree it may be difficult, but he has to start the process now , if they want another "effort " at repair he can clearly say in writing if this effort fails the car will be rejected.

Thus any in depth repair work I would always advise going back to the selling dealer.
 
#7 ·
I have had Land Rover Customer Experience Centre involved with the fix, they have made intro's back to original retailer. The third party authorised body shop that carried out the Land Rover 3 stage fix for b pillars here in Surrey on behalf of Inchcape is the same one that would be used by Lancasters as well. Will let you all know how it progresses.
Next piece of advice, do I replace or move to another brand.
 
#8 ·
As ps I already put in writing before last effort to repair that I would reject if fix failed. Have been told by the dealers there is no other fix once they have completed the 3 stage Land Rover process to stop the ticking.
 
#9 ·
KevinV said:
I have had Land Rover Customer Experience Centre involved with the fix, they have made intro's back to original retailer. The third party authorised body shop that carried out the Land Rover 3 stage fix for b pillars here in Surrey on behalf of Inchcape is the same one that would be used by Lancasters as well. Will let you all know how it progresses.
Next piece of advice, do I replace or move to another brand.
That's a decision only you can make.
However the B pillar is now fixed on new models according to CRC and we've seen none lately on here if that was your concern.

Depends if your happy with the car and the diesel dilution issue ?
 
#10 ·
KevinV said:
As ps I already put in writing before last effort to repair that I would reject if fix failed. Have been told by the dealers there is no other fix once they have completed the 3 stage Land Rover process to stop the ticking.
Ah your well covered then
 
#11 ·
You would be surprised.

Following a conversation just last week with an approved LR repairer, they have pinpointed (albeit one) vehicles rattle to the O/s panel between the top of the screen and the right edge of the pano roof, and not the B pillar itself. It travels across the roof weld and appears there, but it's not there, if that makes any sense? It's where aluminium meets steel that apparently is the trigger.

No official TSB on this yet from JLR, but drilling out two weld spots and filling with silicone and a foam pad negates the noise. All fed back to the fcukwits at Whitley, who will no doubt sit on it for months on end before updating aforementioned TSB.
 
#13 ·
Barnsh,

Question for you, what would you say to a dealer who tells you they have taken legal advice and continuing b pillar rattle is not grounds to reject a vehicle. Car has been through JLR 3 stage fix once, and now been through stage 1 again and still ticking.. Actual words below

After consultation from our legal advisors, we do not feel that there are appropriate grounds to accept rejection of the vehicle under the 2015 consumer rights act. We will of course continue to work with JLR and explore every avenue in resolution of your concerns.

Could do with some words of wisdom from one who has already been through this. I have taken initial advice myself.
 
#14 ·
Jumping in here, Barnsh will be along later. Don't accept it! I had a legally qualified Compliance Officer at the dealership I rejected a LR with, tell me I could t reject it, then they would, but wanted to charge me for milage, then they accepted the rejection with no charge.

I am not saying your circumstances are the same, it depends on when you purchased it and when the fault developed, but it just shows you with a lot of persistence and defying their legals that a rejection can be done. Just don't expect them to throw their arms up and say fair cop gov, that won't happen.

Anything like the dealership I rejected with, the DP just ignores me in the street now If he sees me. Bit silly, but I can live with it.
 
#15 ·
B pillar ticking there since purchased, first of all I thought it was just plastic trim but as weather warmed up it became very obvious it was in the pillars. It was back and forth to dealers multiple times before they made me aware it was a documented problem. Car was coming up for year old then. It has since been through all stages of the published fix, had plastic trim changed, seat belt fixings changed, and another year has gone by.
Since saying I was rejecting the car it has been back to original retailer, they have looked at work done - said that stage 1 was not carried out correctly. How car can have subsequently gone through stages 2 and 3 previously if stage 1 was so obviously not carried out correctly is beyond me, but that was their conclusion. They re did stage one road tested for 2 x 2 miles sessions and gave me the car back as fixed. Both b pillars still tick if temperature and road condition are right - I have video recordings.
I have told them this and that I still want to reject the car. Answer is they can't accept recordings they want the car back for week long testing and the legal stuff above. Really makes me glad I bought a Land Rover
 
#16 ·
Yes, what they might want and what they are entitled to are two different things. Seems like they are making the rules up as they go along. Same as my lot did, they quoted off chapter and verse of the CRA, they just forgot about the other bits in the legislation that were for me until I pointed them out.

Bottom line is if they aren't going to comply then it may well take your own legals. Do you have home insurance with legal cover? If so, give them a whirl, they'd probably take on your case at no cost. Mine were up for it.

Anyway, must pop off, got to do some Dads taxi.
 
#17 ·
Strange that I have heard of no ticking problems in North America, maybe they send the better ones to Canada and the USA.
 
#18 ·
Hi KevinV
Here in Australia, I have rejected 2 x DS with the B-Pillar rattle and moved on to a XC60. If you PM me might be able to help with docs etc.

1st step, I'd be taking your own legal advice and NOT the dealer's opinion and ensure that the CRC are involved with a reference number etc.
2nd step, DOCUMENT everything!! I can't stress this enough. Keep and gather everything. In your own words prepare a doc/diary with all the steps taken, dates, time, phone calls, contacts, names, numbers... Make sure it is in chronological order referring to the all other other docs. How much time has it spent in the workshop?
3rd step, gather all the relevant TSBs there are at least 8 at last count that detail all the steps and they all have there "issue dates etc." to support the ongoing problem that they have had NO solution for.
4th step. I'm not sure of your "fit for purpose laws" but in Aust this is a big thing. Marketed as a up market luxury 4wd, not living up to your or the marketing expectation.
5th step, did you know about a "known fault" prior to your purchase? Surely you asked and then were told by the selling dealer there were none? This is about dealer disclosure etc.
6th step, if you had known about the B-Pillar fault would you have bought the car? Surely you would have inquired further and "maybe NOT purchased the vehicle" until the "known fault was rectified" or moved onto another make etc..
7th step, is this a safety issue? If you study all the work required, they basically rebuild the car's frame, did you know they remove the windscreen, glass roof (if fitted), break welds, remove headlining, air bags, seat belts, have to re-paint, re-paint corrosion coatings, do silly things like "hit the area with a hammer as hard as it is safe to do so"... I have many pics to demonstrate CRAP workmanship etc. What if you have an accident "after this work is done" and your insurance company says something like... Has this vehicle been in an accident before, we didn't know about any rebuild.. maybe they wouldn't pay up if they didn't know etc. Have you asked them?
8th step, I got an independent automotive engineer to give an opinion (although they wouldn't put it in writing) maybe you could get one that would.
9th step, reject... reject... reject.
10th step, get a complete refund, no special payments to be made by you, I didn't have to pay anything (no mileage, depreciation.. not a cent), I got a COMPLETE REFUND of the original car (1st car) and used it to move on to a XC60. This was nearly 18months after it's purchase. My second DS went after 4 weeks, I took it in gave them the keys and told them I din't want it back and wasn't prepared to go through the same agony again... reluctantly they agreed. I would have been happy to wage war again if they had not done so (and I would have won, again).

Hope this helps!!
Cheers
 
#19 ·
KevinV said:
Barnsh,

Question for you, what would you say to a dealer who tells you they have taken legal advice and continuing b pillar rattle is not grounds to reject a vehicle. Car has been through JLR 3 stage fix once, and now been through stage 1 again and still ticking.. Actual words below

After consultation from our legal advisors, we do not feel that there are appropriate grounds to accept rejection of the vehicle under the 2015 consumer rights act. We will of course continue to work with JLR and explore every avenue in resolution of your concerns.

Could do with some words of wisdom from one who has already been through this. I have taken initial advice myself.
Dear xxxx
Under the Consumer Rights Act 2015 I have to give you ONE attempt at repair, if this attempt at repair fails I am entitled to reject the vehicle. The law clearly states this is my legal right to do so, the law also clearly states you are to process my rejection without delay.

I am puzzled at your legal advisors stance as he/she appears not to be fully aware of the Consumer Rights Act 2015 which can be read here
. http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted
A summary can be found here.
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

Whilst you say you are in discussion with JLR, this is irrelevant as my contract is with you the dealership and not JLR as the manufacturer.

I am rejecting the Vehicle as the goods are Not of Satisfactory Quality

Consumer Rights Act Part 1 Chaoter 2 Section 9

3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods-
(a)fitness for all the purposes for which goods of that kind are usually supplied;
(b)appearance and finish;
(c)freedom from minor defects;
(d)safety;
(e)durability.

I have given you opportunity to repair as required under the final Right to reject :

Consumer Rights Act Part 1 Chapter 2 Section 24

5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations-
(a)after one repair or one replacement, the goods do not conform to the contract;
(b)because of section 23(3) the consumer can require neither repair nor replacement of the goods; or
(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

Your position in accepting rejection is therefor clear
Consumer Rights Act Part 1 Chapter 2 Section 20

7)From the time when the right is exercised-
(a)the trader has a duty to give the consumer a refund, subject to subsection (18), and
(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.

I am sorry we have come to this predicament , but it is quite clear that my vehicle suffers from a manufacturing defect , this is well covered in the Topix bulletin describing the defect and repair procedures. I have given opportunity to attempt repair on more than one occasion therefor it is time to draw a line under this unfortunate episode and request you respect my Rights as a Consumer forthwith without inconvenience.

I have taken legal advice , and am fully prepared to utilise the services of my solicitor should the need arise.
I expect to hear from you within 7 days.

Kind Regards
I'm no fool
xxxxx
 
G
#22 ·
I suspect they are just trying to scare you into submission relying on the fact that you do not know your rights.

Nothing to lose in replying with the text that Barnsh has provided. It would also be a good idea to send it "recorded delivery" directly to the dealer principal
 
#24 ·
Thanks everyone I will use the advice from all of you. Barnsh thank you for the wording, s5156 will pm you if I think I might need the docs you used. I will keep you updated on things moving forward
 
#25 ·
KevinV said:
Thanks everyone I will use the advice from all of you. Barnsh thank you for the wording, s5156 will pm you if I think I might need the docs you used. I will keep you updated on things moving forward
What ever you do , do not accept a trade in value.
You are entitled by law to more than this under rejection.

Dealers like to try on the " well give you another car of similar age and mileage" !
Dealers like to try on the " well buy your car back at trade price" .!

Neither of the above are compliant with UK law.
 
#26 ·
noted. Somewhere on here mentioned purchase price - 35/40p per mile for wear and tear
 
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