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Touch pro goes off after 1 hour driving or doesn't come on when cold

3K views 14 replies 6 participants last post by  Badgerface 
#1 ·
Hi
I'm just wondering if anyone else has the same problem as me, how they resolved it, if they have resolved it yet ??
I have a my17 Discovery sport with the touch pro infotainment system and a couple of weeks ago when we had the really cold weather it wouldn't come on along with the heating controls when I started the car up, and it would take differing amounts of time before it came to life ranging from a couple of minutes/miles to on one occasion not coming on at all on my journey from work to home a journey of around 17 miles and 20 minutes, also when I drive for more than over 1 hour the infotainment system will just randomly go off and come back on with no warning or regularity
It has been back to the dealers for a software update but this has had no effect on it and is still as bad as ever
 
#2 ·
Whilst I haven't experienced the unit turning itself off mid-drive, I have had problems with the system booting up from start at random intervals. I just got the green Land Rover logo - nothing else, the heated seat buttons/climate etc are totally inoperative.

I used to switch engine off and back on which seemed to resolve it, but had the big 17c update done 3 weeks ago, and (touchwood) this seems to have cured the problem so far.

You mentioned that you had had a software update, have you had this update done to your vehicle yet?
 
#3 ·
What version do you have listed if you follow below image.

Ps the update that caused slow start ups was pulled by JLR and another released end of Feb.

Font Gadget Electronic device Multimedia Display device

Font Screenshot Multimedia Logo Advertising
 

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#6 ·
And therein lies your problem - it's not optimised for ICTP. Book it in and tell the dealer that you want the latest version owing to booting problems (I had the same issues at the start of the year - all resolved for now)
 
#7 ·
My car is again in the dealership having problems supposedly rectified including the one above, thanks for the information and I will email the service department and ask them if they can put the latest software on,
On a positive note they have given me a MY18 Discovery Sport black edition with the 240bhp twin turbo engine which is very good and powerful
 
#9 ·
I really do maintain my theory that these vehicles are deliberately designed to need dealer attention every month one way or another, as some sort of revenue stream via JLR to them. I cannot believe that they would release a vehicle so full of inherent faults nearly 4 years on. Call me cynical, but there HAS to be an underlying reason why these vehicles are so full of holes, metaphorically speaking. The DS is well on its way to becoming the unreliable "Defender" of the 90's....the only difference being, is that you could repair them with a bit of string - no chance with these variants, dealership only.
 
#11 ·
Well folks.....I haven't even had delivery of mine yet, and I'm sort of already dreading the looming reality.

Anticipation has become trepidation !
 
#12 ·
Buy british said:
Well folks.....I haven't even had delivery of mine yet, and I'm sort of already dreading the looming reality.

Anticipation has become trepidation !
That's OK, from your signature you don't have Touch Pro! :D
 
#14 ·
You might be right badgerface because every time my car has gone in I have had to wait around a month before they had a courtesy car available but I'm not sure about you saying JLR are only after money because mine is all being done under warranty and is no cost to me
 
#15 ·
JLR rebate the dealer for any warranty work carried out. Some dealers have been known to claim without actually carrying out the work required.
 
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